Aviva Hills

My mom states the food is not that good. I know they have lost kitchen help but feel like the quality of food could be a little better since they are paying over [removed] a month. They have a beautiful dining room now so I feel as if they could step up their game with the food quality.

Mom was there for a month only and passed away from a medicine overdose. During the time she was there she loved it. I would not hesitate to recommend this assisted living place. I can say there's a power struggle between LPN and RN and the facility Dr. That was really the only issue we had. I believe that totally contributed to my moms death. The facility is a great place just the struggles with that was the only negative. Mom did love it. She actually loved it so much she didn't want to come to myrtle beach for the winters any more. That says a lot.

Mom is 95 years of age and had broken the femur of her right leg in 2 places and was non-weight bearing on that leg for 8 weeks following surgery. There is a beautiful lounge area the residents could enjoy. The dining room was very impressive with windows all around, looking out onto a landscaped area and a fountain on a pond. The director was pleasant enough. I asked if she thought it, being assisted living, would be a good fit for my mother who would need a lot of assistance as she couldn’t stand by herself. She assured me they had round the clock nursing care. Mom developed pressure wounds from no one checking her skin under the brace. She was hospitalized 2 times with sepsis. It is a beautiful, great community for those who need minimal assistance. The nursing care was not adequate for someone in mom’s condition nor were the caregivers trained to assist mom in transferring nor in helping her shower. Therefore she did not get a shower nor bed bath the 30 days she was there.

The nurses and medical group are great. They have great special activities for the residents. The facility is very clean and pretty. The administration staff is very disorganized and there seems to be a lot of turnover. They also don't return calls. The helpers at meals are not very engaged and seem unhappy in their positions. I feel Aviva has some very positive qualities but there is much room for improvement in the areas I listed. Not sure I would recommend them at the current state.

The administrators are unacceptable. The director chooses friends over qualified employees. Always short staffed and the residents are suffering because of it. If you're looking for quality care go elsewhere. A very high turnover rate with employees.

The one thing we're not happy about is that they charge $5 to get a room tray delivered to someone's room. My uncle has dementia and he doesn't realize he is being charged even though I keep telling him. He had an extra $250 charge on his bill last month. I keep trying to tell him to go down but he forgets. When it was the Landing we were not charged for this. Plus the prices have gone up twice since they took over. Should not have redecorated also since it had just been done. Older people generally like very traditional surroundings not modern. Waste of money.

It is a very nice environment for my mother. They have a great staff that provide good care at a reasonable monthly cost.

There is more ore people my loved ones, age to interact with. I am very pleased with this place. We picked this community, because my loved one liked it, it was a close location. It's a nice place. I would recommend to other families. They have a lot of activies for the residents.

They were very friendly and incredibly helpful. My loved one was only there a short period of time, but I cannot say enough good things about how supportive they were and kind. It was very helpful to us that they were pet friendly. That turned out to be a huge blessing. The staff was wonderful with our dog too and some of the other patients were great with her too.

My loved ones, ahve become very acclimated with the community, the people are so attentive, and we are very happy with our choice. We picked this community because, they have a memory care unit, and it was a convenient location. They offered both assited lving and memory care. I would recommend to other families.

My mom lives here and we are so grateful for the wonderful facility and staff. My mom is confined to a wheel chair and needs a lot of assistance. The staff has been loving and respectful to her always. [name removed]is awesome and [name removed]is the best at taking care of her. When my dad passed this summer there the facility was so loving to my mother and supported her every need. Hospice was there and he had the most beautiful passing to a better place with my mom by his side. My sister and I feel very blessed to have such loving and caring people taking care of our mom. This place is clean and neat every time I go there. Thank you to everyone there. They are the most compassionate and caring facility.

The care services at times were a little bit of a hit and miss - they would have to hire outside sources to help out on occasion. There was no real adequate staffing on the weekends. The meals and dining services needs huge improvement. Only good meal was breakfast and the quality of the meals for lunch and dinner were just bad. Never had the chance to participate in the activities but they seemed quite good.

I think they're very caring people. But they are not organized and do not communicate well with the families. I keep going up the chain of command trying to get answers, but I get a different answer from each different person I talk to. I understand they're short-staffed right now, but it's affecting the care our loved one is receiving. It would have been helpful if they could have given us a binder or packet detailing their procedures and what they need from us. That would have made the move-in and transition period much smoother. But I don't worry about my loved one day to day. I feel like overall she's being well taken care of.

The community is top notch. This is the one my loved one picked out of several communities we toured. The community has awesome staff! My loved one enjoyed the food. The staff is very friendly along with the residents. There are a lot of smiles.

I think the community handles dementia residence

When we are able to get inside the community it is very clean as well as the outside, and our loved is satisfied with the meals. Our loved one does not always participate in the activities, but we do know they have them. One of the reasons we chose this community was because of the value. It is very reasonable.