The Highlands

I moved my dad in several months ago. Every one was very friendly and the staff made sure he felt welcomed. They made sure he met a few folks to have dinner with on his first evening there, I joined him and met some lovely residents. It is pretty close to a busy business district on route 9, which can be a bit overwhelming if you aren’t used to it. Overall, I feel he’s happy there.

I'm happy here and would recommend to others.

We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's fine.

The rent was reasonable and the manager we met with in late April was very welcoming. No one put stress on the family to do anything that wasn't convienent. Apartments and facility were cheerful and grounds nice. They allowed us to let my mom move in two weeks early.

My mom is currently a resident at The Highlands and her experience at this facility has been great so far. Everyone has been very accommodating. I would recommend The Highlands to others.

We looked at a few places before we decided on highlands. This one was over and above what we were looking for. On the pros list, it's extremely open and bright. The exterior and interior is modern. Each room has either a balcony or a vaulted ceiling. There's something for everyone. The dining room is spacious and they seem to have a lot of activities for residents in and outside of the building. On the con side, it is really more of an apartment complex with some amenities for senior living. They do not have a wheelchair accessible van for outside Adventures so anyone who is limited Mobility will be limited in general. Still, they have rooms you can rent if you have family coming over and are very accommodating to guests in the dining hall and theater room. The staff seems to be very friendly, and they allow small pets which is a plus when you're moving somewhere new potentially by yourself. If your loved one doesn't need too much outside care or you are willing to foot the bill to have Specialists come in, this place is really top-notch.

We were just looking at the time of a change in management that did not make the transition easy. Otherwise it's a fine place.

The transportation manager-driver and the housekeeping team are absolutely outstanding. The company is in the middle of revising its management strategy for this facility. The assistant management team should be highly commended for the efficacy and compassion that they have shown during this time of transition. They are very kind people. This facility is very nice for people who are in their 80s and 90s or hundreds. They seem to do well also with people with very mild dementia.

The staff was very friendly. They brought her breakfast in the morning, which was good. The value for the money was pretty good. Overall, it was good experience. The room was clean, and well kept. I would recommend to other families.

My loved one did not get to participate in many activities but they did have a lot going on. The staff are really wonderful and the community has a really warm sense. The people who work there run it like family. The grounds are very nice the people there just raved about how great it is. They encourage socializing all of the time and they check on the residents all of the time. They are caring diligent people that treat you like family the staff really care about the residents.

Highly recommended this community, beautiful apartment and friendly staff. They have activities like movies, music, journalism and more for the residents to do.

The community recently has had a lot of mice. There has been a turnover with management. The food has been sub par. The maintenance man has been nice. The prior manager was very nice. There have had some items like cabbage and beef, and they ran out of cabbage. My family has been able to eat with my loved one and the food didn't taste very well. Nice place and apartments. They clean the cars in the winter, and the dining room is beautiful. The activity director has been great and my loved one really likes it. They have a good housecleaning service that comes in and cleans. The setup is nice in the unit. The shower you can walk in and there is no step up. If the food was improved, my score for this community would go up.

We chose this community because of the location, the price, as well as the overall facility. It had an updated, positive, less assisted living/ nursing home feel to it. My aunt is in a studio plus and it is great size. We have eaten with her and the food was very good, there have been no complaints. My favorite part about this community is the overall experience we have had. I would recommend The Highlands.

The thing my mother has struggled with at The Highlands is that they have had a lot of staff turnover over the last year. The interactions between staff and residents could be a little better. My mother feels sometimes certain residents are singled out more than others. They have, however, done very well protecting the residents during the Covid-19 pandemic. The isolation is difficult for the residents, however it is keeping them safe. The activities are good, however they could do better. It seems like they are the same every week and no to often changed up. They could ask the residents about what they actually want to do more often, rather than repeating the same thing every week.

The new management this year is great! [Name removed] and [name removed] really make an effort to make people happy. They are approachable and make my mother living there feel like family. Portions of food could be better and more buffet brunches at dinnertime could be a good change. The residents could then have a little choice....something special once a month! Otherwise, the activity director and asst. Managers are awesome....friendly and caring.

I'am comfortable with my move to this community. It is a nice place with kind people. The community is very well-kept, they do a good job with the cleanliness around the community. The staff is very helpful whenever needed. I'am pleased with everything they have done for me.