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Our experience at The Grand is going well. They have been friendly throughout. My loved one is having some difficulties with her appetite but the staff has done a good job of trying to encourage her. There is nothing I can think of at this time that they can improve.... Read more
The Grand Rehabilitation and Nursing at Queens in Whitestone, New York is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
At Ozanam Hall Nursing Home of Queens, "the difference is love." Our quality of care reflects our core values: providing a person-centered environment and a welcoming atmosphere of home, and bringing dignity and quality of life to seniors. Guided by our Catholic tradition, we honor the spiritual...
A Place for Mom has scored The Grand Rehabilitation and Nursing at Queens with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Grand Rehabilitation and Nursing at Queens has 332 reviews with an average "overall experience" of 4 out of 5.
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They take good care of my loved one. It is very clean. She is on a feeding tube but she did get what she wanted when she did eat. The communication is very good. She has a few staff that she really likes. She likes two of the nurses very much.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand your loved ones health and happiness come first. We do our best to accommodate you in every way possible. Your feedback is appreciated. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
They seem to be efficient and knowledgeable and caring. They take an interest in their clients and she is not treated like a number. She just started therapy and it is the right amount of time and exercises. I do not have anything negative to say about meals. She is particular and she says the meals are good. They do prepare the food with care. Also, it is kosher.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand it is our priority to accommodate you and your loved one in every way possible. We really appreciate your feedback. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
It is very clean and everyone is pretty nice. I like one of the nurses who was very helpful. She gave my mother her medication at the right time.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand we have a wonderful team of devoted nurses who do their best to accommodate your loved one in every way possible. Your feedback is appreciated. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
My loved one thinks the rehab is very good. The nursing care has been good. They are taking care of things but they are a little slow. It's very clean. There have some problems with getting his food straightened out and they are working on this. He needs to be on a special diet. There is a wide range of food he does not want.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand we do our best to provide you with the best experience possible. We sincerely apologize for any inconvenience and we really appreciate your feedback.
They are spot on with the staff and they call me if needed. I cannot complain about the staff members! My loved one has been there before. I wish they would update the facility, though. It is dated. The four beds sharing one bathroom I am not crazy about but they keep it clean. My mom is eating the food. I like many of the staff members. They followed through with my questions and were very good.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand we do our best to keep a clean and friendly environment and we truly apologize for any inconvenience. We really appreciate your feedback. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
My father is at the facility and it is overall going well. I haven't seen it personally but they are working with him twice a day and he is making great progress. There is room for improvement here on keeping me informed about his care.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand your loved one's health and wellbeing is our top priority and we do our best to keep you informed of his progress. We really appreciate your feedback. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
My mother likes the place and everyone is nice. The dining is excellent and she loves the food. It has a nice variety. It looks and smells delicious. She likes one of the staff in particular. She is very vibrant and helpful. Very genuine. My daughter thinks my mother should be up more and she talked with them about it. They keep my mother in a diaper all day, and I do not know if this is a good thing. She may be uncomfortable in her clothes.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand your loved one's health and happiness come first. We do our best to accommodate everyone and we apologize for any inconveniences. We really appreciate your feedback. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
Most of the staff were good. They are doing the best they can and my loved one is happy to be there. The nurses are lovely when you call. I was a little disappointed with some of the nurses. They were there to collect a paycheck. He does not feel like they are interested in him. He is not a very social man. The cleanliness was pretty good. He said most of the meals are good.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand your loved one's health and comfort are our priority and we apologize if you have experienced any inconvenience. We really appreciate your feedback. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
There is a lack of communication half of the time. I would recommend The Grand at Queens overall, though.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review and recommendation to The Grand at Queens. We do our best to ensure you and your loved one of the best experience possible and we apologize for any inconvenience. We really appreciate your feedback. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
The staff and nurses were good. My loved one doesn't like the food. When we arrived at the facility it wasn't as clean as it should have been.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand we do our best to keep a clean and friendly environment and we apologize for any inconvenience. We really appreciate your feedback. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
The only positive thing is the therapy. That is the only reason I am not taking him out of there. There is one aide or nurse that I like. The experience is horrible. They have him sitting unchanged for hours. I asked to change him and they took 3 hours before they changed him. His phone charger disappeared. There is no administrative person available. The wheelchair is broken. They said they fixed it and it is not. Some nurses are good and some are not good. At times they are very friendly though. He hardly eats because the food is awful.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand at Queens we are known for our amazing therapy and for accommodating everyone. We sincerely apologize for any inconvenience you may have encountered. We really appreciate your feedback.
My loved one seems happy there and is getting proper service. The rehab is good. She is satisfied with the meals. They have been good about being in touch with us.
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Response from The Grand Rehabilitation and Nursing at Queens
May 25, 2018Thank you for your feedback on the service and rehab here at The Grand. We are known to have great service and excellent food. Your review is appreciated.
The rooms look good and the staff is very helpful. The PT is excellent. It is clean. The only drawback is the baskets for the used clothing are piled up in the corner. The rooms are fine, but could be modernized. Meals are good.
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Response from The Grand Rehabilitation and Nursing at Queens
May 25, 2018Thank you for you review. Here at The Grand we make it our responsibility to ensure our residents get the best therapy and live in a friendly and clean environment. We truly apologize for any inconvenience you may have come across. Your review is appreciated.
The service is very good. They are very attentive. The place is nice and clean. The medical staff works well with us and the food is good.
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Response from The Grand Rehabilitation and Nursing at Queens
May 25, 2018Thank you for your positive feedback on the service and food here at The Grand. Your review is appreciated.
Everything is as we expected! It is clean. We like the physical therapist.
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Response from The Grand Rehabilitation and Nursing at Queens
May 25, 2018Thank you for your review. We appreciate your feedback on the wonderful therapy and cleanliness we ensure here at The Grand.
The therapists are very good. My loved one is not doing well, but they are trying their best to help her to walk again. It is very clean. I spoke with the social worker and they gave me a general idea of what is going on with my loved one and they are pretty good about keeping me informed.
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Response from The Grand Rehabilitation and Nursing at Queens
May 25, 2018Thank you for your review. Here at The Grand we ensure our patients have a friendly clean environment to live in. It is our pleasure to keep you informed of the progress of your loved one. We appreciate your feedback.
I think everything was fine. It can take a while to get help to go to the bathroom, but it has been fine there otherwise. It is very clean. The doctor and nurses have never spoken to us about my mom's care. We have to seek them out for updates.
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Response from The Grand Rehabilitation and Nursing at Queens
June 27, 2018Thank you for your review. Here at The Grand your loved one's health and happiness are of utmost importance to us. We apologize for any inconvenience you may have encountered. We really appreciate your feedback. Thank you for choosing The Grand at Queens.
The therapy is good. My loved one has a good relationship with the nurses. It could be cleaner. The meals could be more culturally diverse. They should offer a wider selection.
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Response from The Grand Rehabilitation and Nursing at Queens
May 25, 2018Thank you for your feedback on the great therapy and staff we have here at The Grand. We are sorry for any inconvenience you may have experienced. Your feedback is appreciated and will be taken into account.
My loved one seems to be doing fine there. He has not complained about anything.
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Response from The Grand Rehabilitation and Nursing at Queens
May 25, 2018Thank your for your review. Here at The Grand we make it our responsibility to ensure your love ones have the best experience possible. Your feedback is appreciated.
The place is very clean. The rehab department is pretty great. They got my loved one walking again. The meals should probably be more basic and bland, like a roasted chicken without a gazillion seasonings and a baked potato. Someone always made sure to let me know that they did a test, things like that.
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Response from The Grand Rehabilitation and Nursing at Queens
May 29, 2018Thank you for your review. We appreciate your feedback on the cleanliness and food at The Grand. We apologize for any inconveniences, we try our best to accommodate everyone.
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Call (718) 285-7518 to reach a resident at The Grand Rehabilitation and Nursing at Queens.
To reach a resident at The Grand Rehabilitation and Nursing at Queens call: (718) 285-7518
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.