The Fountains at RiverVue

Everything is excellent, except the price is a bit high. The facility itself, the food, the staff, and the happy mood all impressed me - this is why we chose the Fountains at RiverVue. My sister is very happy to be there!

They have some very nice people who have some tenure. Pretty facility inside and out. Also a pretty good restaurant very close - where you can take your spouse and meet your friends. hey were very supportive. Not just for my wife but also for me.

The entire facility is clean, as soon as you walk in you can tell. They keep us informed about everything that is going on with my mom. She is loving the food, which is amazing coming from the fact that she used to make her own pasta and sauce! I would recommend this facility to anyone that asks! We made the right choice for her. She is extremely happy and says she feels like she's dreaming!

Staff are friendly, open to questions, attentive to needs of residents, responsive! I would absolutely recommend them to others looking!

My loved one is a resident here and I am thoroughly impressed with everything about The Fountains at RiverVue. There is a very positive vibe in the facility/atmosphere. It's a very active and social community. Nice building and grounds. 4 star food. Easy access. I would highly recommend The Fountains at RiverVue to others.

What our family likes the most about The Fountains at RiverVue is the staff members. The staff team there are so friendly and are very dedicated to their work. Based on the experience we have had so far, we would recommend this community to other families.

My loved one is currently a resident at The Fountains at RiverVue in the Memory Care unit. I am really pleased with this facility and my loved one seems quite content. She is happier, cleaner and looks better. I was her caretaker and they are way better at it than me. The facility is not cheap, but it's worth it. All of her friends and her brother agree. The cleanliness and friendliness are great. The staff, care services and meals are also great. I would recommend The Fountains at RiverVue to others.

My mom is really happy here. Things are going very well. I'm very happy we chose this place. The staff is always nice and friendly. Mom says everyone is nice to her. Communication with the family is good. Mom likes the food, good quality and variety. It's expensive, but again we're very happy with our choice. It's close to home also, which is very helpful. I would recommend this facility to friends and family.

It's a lovely community because the residents are fairly active and cognitively sharp. The dining can be improved. The food choices could be improved. The offer trips and activities. They offer exercise and bingo as well as other other options for activities. They do good with transportation for their residents. The staff are lovely and very helpful.

It's been an excellent experience. My mother loves the place, and I would highly recommend it. She loves the food. It's a great quality, and they give her plenty of it. If she wants more, they'll give you more. The staff is absolutely excellent. They're very attentive to my mother's needs. Overall there's not really anything they can improve on, other than restrictions on visiting due to Covid. But I don't blame them for that at all. That's just the situation we're in.

To all who are seeking a place for a loved one, please be cautious of this place. My grandmother had moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid [name removed] with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff’s poor behaviors and correcting it.

To all who are seeking a place for a loved one, please be cautious of this place. My grandmother had moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid [name removed] with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff’s poor behaviors and correcting it.

Ultimately disappointing. My mother-in-law’s condition improved once she’d moved in 5 years ago, but had been steadily declining in the last two years. She was regularly not going down to meals, of which my husband and I were not made aware and her health suffered as a result. We live locally and could easily come by to help finesse things, had we been made aware, but we were not kept in the loop and had to rely on our visits (at least weekly) to try to determine her condition. Finally, she was taken to the hospital being dehydrated and in renal failure. Once her condition improved enough to return to fountains, they felt she wasn’t health enough and we were encouraged to send her to a skilled nursing facility. Though she had been in hospital and rehab for a month, we were expected to pay for that entire time, as well as for her level of care, and also had to give 30 days notice at her moving out (though the matetials they provided said that move-outs at their discretion would only require 14 days notice). I’d think long and hard about leaving a loved one there- while many of the staff there is nice, there is high turnover and some on the managerial staff seem more interested in the bottom line than in providing any kind of empathy to families going through a difficult time.

This would be a very nice option for someone who wants an assisted living community close to lots of mom-and-pop stores and little restaurants.

I have been on the search for the right place for weeks and seeing everyplace in Westchester and parts of NJ, I have decided on the Fountains at Rivervue for so many reasons. Having toured a couple times with [Removed] and even the administrator [Removed], I couldn't be happier with my decision to move my mom here. They have been so welcoming and honest from the beginning. None of that sales talk but honest and comforting conversations putting me at ease knowing my mother will be in great hands. The food has been by far the tastiest and a true restaurant experience. The staff are friendly and so helpful in all areas. Most importantly my mom is loving it more and more each day and throwing herself into activities, trips and building friendships with her neighbors. If anyone is like me and looking for the best place for their loved one, this is it. Thank you to the Fountains for truly making us all feel right at home.

This is actually a independent living residence, not an assisted living facility. The rooms are large and lovely, the rent, very reasonable, the staff seemed very helpful. It includes three meals a day, activities, and housekeeping, but there is no care included (personal laundry, med mgmt, etc.). I liked that the residents seemed more diverse than any other place I'd visited, but that probably has to do with the Queens location.

My mother is being cared for well here in this community. I'am pleased with all they have done for us. All is well, and they are taking good care of her, and her needs. This is a community I would recommend overall.