Sunrise of Fleetwood

I found that Administrative staff contact was always initiated by me. Cleaning staff, nursing staff are EXCEPTIONAL. Let me not forget Dietary and Client Care staff...exceptional. Room sizes are great. Amenities are great, housekeeping, laundry. Activities, can use some variations. But to their credit new recreational staff have been hired

The food quality needs improvement. Sometimes the portions are too small. Some of aides Are rude.

Everyone was always very nice. I forget the woman in charge but she came to my mother in law's wake along with another nurse. Our experience was wonderful although expensive. I would absolutely recommend Sunrise of Fleetwood to anybody looking!

The staff went above and beyond to make my mom's transition as easy as possible. Very attentive to all her needs, the facility is extremely clean and the food is very good. Quality of care and personal attention is excellent. I would definitely recommend this facility to others.

I would recommend this community to anyone looking for a reasonably priced community near the city. We picked this community, because of the proximity, cleaniness and professionalism.

It's a very well designed, cozy, friendly, and comfortable facility. But they are often understaffed. My mother is in the reminiscence section, and there seem to be hardly any activities in that section. I think they do very well on the medical front. And I like the staff they do have a lot, so I would recommend Sunrise of Fleetwood to others.

All is good

The staff is very understanding and they treat the residents like family. Very understanding.

They are very accomodating with the food. They are very active with the activites, and keep the residents involved. They are sometimes short on staff, but the staff is nice. It is a little bit expensive. We picked this community, because I saw this community a few years ago, the facility was 150% better than other facilities, and they offered hospice care. It would be nice if they had, more staff that speaks spanish fluently.

Sunrise at Fleetwood is a great place for a loved one who needs some help with daily living. The staff is very caring, the food looks good and there are activities going on all day. My sister does not go back to her room until it is time for bed!

Sunrise of Fleetwood is in a great location. It is a very nice facility and my loved one had a good experience for the short time that she was here.

The community is neat and clean and the staff is very friendly and helpful. They have activities available, and the food looks good but my loved one really has not had feedback for those. I would recommend this community to others based on my experience.

The food looks good and they have a good variety of options. They have lots of activities available for the residents to participate in. they have a library and a nice common area. They have a nice outdoor area for the residence too. I would recommend this community to others based on our experience.

I would not recommend the community to my worst enemy. My loved one was hurting in pain and the community called me to request to go to the hospital. I had lunch twice there and the tuna sandwich felt like paste. Nobody at the community apologized for not refunding our money or the care they provided my loved one.

I would tell others we have been satisfied and they have good care here. The best part of the community is the knowledge the staff has. I wouldn't change anything about the community. The communication is excellent and the staff are responsive.

I moved my 93 year old mother from assisted living at [community name removed] where she lived for 14 years to Sunrise Fleetwood assisted living because they told me they would offer a higher level of care. After 4 days they gave me notice that they had made a mistake and she should be in memory care and had to leave assisted living immediately. I don’t like their memory care facility and so I moved her out (to [community name removed]). They have told me they plan to sue me for rent for not giving 30 days notice. I paid a $4500 “community fee” to move in (not to mention moving expenses) which was not refunded They admitted to me that they had bypassed their normal assessment before taking my money. You decide if these are people you want to deal with at what is an emotionally draining time

[Name removed] was great a little too expensive for us however a great candidate for NYC

From the moment I walked into the Sunrise at Fleetwood, I felt welcome. I experienced that same open and welcoming attitude at every visit. My Mom had late stage Alzheimer's Disease by the time she entered Sunrise at Fleetwood, nonetheless, the staff made every effort to engage her and make her feel she was part of a community. In fact, she felt so welcome, she thought the staff and residents were her relatives. The staff at Sunrise at Fleetwood are very special people and they must love what they do because they bring a bright positive attitude to work every day. Thank you to the staff at Sunrise at Fleetwood!

We were happy with the tour for the care for my parents. The staff was kind and able to answer the questions that we had on the care that is available They had a lot of nice activities for the residents. We would highly recommend this community to other families for the care of a family member.