The Enclave of Springboro

We planned to pick her up on Christmas morning (after she hadn't lived there a month) and she was locked in her room at 930 am. It took 5 minutes to find someone to open her door so we could get to her to take her out. Their Christmas dinner was white bread sandwiches. I seen the residents the next day, they were very short staffed and had 2 CNA's to care for the whole unit. The girls were in tears. Everyone was not up and taken to the dining room, most had not eaten by the time we got there after 945 am. I had a meeting shortly after to remove my loved one. I had a breach of contract for the manager to sign and they refused. The Activities Gentleman in memory care was 5 stars!

Don’t know why I waited this long to write this. My husband has been at The Enclave for six months-from the beginning until now there have been nothing but mistakes and less than adequate care, especially since moving to memory care. Have spoken in person and my phone many times to management about problems and was always told it would be taken care of-never was. Three management people at the facility-two have left-one position 2 people left. Inadequate staff, inadequate care. My husband is in final stage of living and I am sooo very sorry I placed him there. Please do not send your love ones there. Showers not given, oral care not given even offering if liquids are not provided. Many many other things just wrong about this place.

Unless your loved one is completely independent and able to take care of themselves this is not the right place. If they need a lot of care the adequate care will not be provided from this community.

They are not able to properly care for Alzheimer's or dementia patients who wander, which is a pretty common behavior. They called me partway through my loved one's stay to tell me he was wandering into his neighbor's room. They had a shared bathroom, and he simply just wasn't remembering which room was his after leaving the bathroom. So I had to come and get him early from his respite stay. I was stunned that they are licensed to help dementia patients. They seem much better able to provide simple assisted living as opposed to dementia care. They told me all of his stuff was packed up, but there were things still stuffed away in drawers. So I would have left things behind had I taken them at their word. It's a pretty place, and it's impressive to look at. But that doesn't matter if the care is not adequate.

The activities that are higher functioning and more mobile could be better and have more activities for these residents. Due to my loved one not having enough activities we ended up having my loved one home. The medication listings are still on paper and aren't electronic. It would be better and quicker for residents and staff to have this done electronically. The Administration in terms of nursing was slow in returning communication. The rest of the staff was quick to respond to questions or concerns.

My experience has been a positive one and I'm happy with it. They are good at keeping me up-to-date on how my loved one is doing. The community is good at sending a weekly update of activities your loved one has participated in.

Enclave has taken care of my father for around 6 months or so and has my highest recommendation. They go out of their way to take care of my father and to make sure we understand as a family their protocols in care taking. A very good decision on having them take care of our dad.

They are very good about getting to know their residents. They provide reports to us when we come to visit and let us know what's going on. They have a good mode of communication through Life Loop, which is a site that the family can get on and share messages and pictures. They just really communicate well. I think they've been very responsive to any questions or issues we've brought to their attention. The food is very good. They provide good balanced meals for the residents. And they have a chef and a pastry chef on staff. I haven't tried anything yet that wasn't good. Activities are also good overall, but they could offer a little more variety - although I think Covid is playing a part in that. I heard that they used to have a book club and cooking group that we would love to see come back.

The Enclave is beautiful, and the staff members are very very friendly. They are very good to our loved one and assuring since our loved one has dementia. They were really good explaining our loved ones health to us and no longer have to worry.

We had an incident at the very beginning where my loved one fell. Since then they've been wonderful. I think they're caring. As far as me calling and them getting back to me, they're great about that. And that means a lot to me. They're great about answering any questions I have, and I never feel like they're in a rush trying to get rid of me. The director who helped line things up for us got us in quickly during a crisis time. They were very understanding.

Communication was great, especially during Coivd since I couldn't get in there all that much. The staff were very responsive to my loved one's needs. There was a point were she needed hospice, and I didn't have a clue how to navigate that, and they really helped me through that process. My loved one didn't really participate in the activities, but I saw their printed itinerary, and they seemed to offer quite a lot. It's pricey, but all the good places are. Overall I've had no complaints.

It is a beautiful community. I would recommend the community to others. It is a great location and great community. The buildings are great as well. I think they care for the residents. The communication is good between the staff and families. I believe the nursing staff could be more detailed oriented on medication and physical devices.

I would recommend the community to others for their loved ones. The cleanliness and friendliness of the staff are standouts to me. The overall experience has been good for us. I wish the nursing staff would be better, this may be due to turnover. Anytime I have questions or concerns the staff are receptive.

They were very helpful with the transition. The sales staff were very informative and gave us all the info we needed to make our decision. I would definitely recommend this community to others

The rooms would be about a three out of five. Our loved ones first room was fine, but her second room was not as good it was not up to date. We would not recommend this community to others, the quarantine was not handled well there.

What is great is that my mom who is 88 has asked me her whole life not to put her in a nursing home, At The Enclave of Springboro she does not feel like she is in a nursing home. She loves it. She has her own unit. The place is beautiful we are all very pleased. It is close to family. She likes that she is able to be with everybody and has free reign of the whole place. We toured a couple of other places but nothing compared to to The Enclave. My mom had been at home with a care giver and she was always complaining and never got along with one for very long and I was always worried. Now that she is at the Enclave she never complains and I don't have to worry. I am so thankful for A Place for Mom, I had one week to find a place for my mom. A Place for Mom was great, they sent me options and even scheduled the appointments which made it so much easier for me to find a place so quickly.

Wonderful location with so many amenities. The living spaces are cozy and homey. I met with [name removed] who provided an insightful and informative tour with kindness and care. The facility has bright open common areas with comfortable seating. The health and wellness area is a great option for many seniors. We really like this option.

This is a wonderful place. Caring staff, clean and bright. Best decision ever.