Stoney Ridge Senior Living

My loved one is doing well at Stoney Ridge! The facility was just renovated and looks great and updated. The staff are incredibly nice and friendly and always helpful.

My mother-in-law (age 90) succumbed to memory loss four years ago. Keeping her home was not an option, so our search for assisted care began; not an enviable process. After educating ourselves to the assisted living world and investigating viable sources for our mother's long-term care, Stoney Ridge Assisted Living (formerly Elmcroft of Washington Township) surfaced. Ultimately, it became our choice. Enrollment was a challenging bureaucratic and financial maze of paperwork and enrollment challenges. Ultimately we were able to secure residency for my mother-in-law. That was in large part to today's facility administrator's successful effort to take the grey areas of the process and change those to black and white. Those who are shopping for peace of mind, Elmcroft is a worthy consideration; not "perfect" but the facility is very clean, secure, and professional. As for the staff, we have found they are caring, qualified, and approachable. Our long-term paranoia has been satisfied.

The Sales guy that we worked with just wanted a sale and completely RUSHED us through the paperwork. He verbally told us that 18 month private pay would not be a problem and told us this just to get us to commit. I had to fight corporate. It also wasn't mentioned that level of care is a completely separate cost. Not to mention they just had a 10% price increase, which coincidentally happened at the same time as a full remodel of the facility. The price increased by over $[removed]per month. I am very very unhappy.

We had a very short stay at Stoney Ridge Senior Living. Even with our short stay, I believe the staff communication with the family could have been better regarding our loved one. The meals could have been better for our loved one as well.

Corporate is calling the shots.. poor communication with our family about care. If your love one has some “issues”, don’t take them here..

Stoney Ridge is great! They are always there when my loved one needs them. And they're willing to answer any questions that we might have. The facility is clean overall. The only thing I had an issue with is the floor smells like urine sometimes.

The activities on the memory care side are a little bit more limited, but on the assisted living side there is always a ton going on. The value for the money is very good compared to other places in the area that we checked out. We would recommend the Stoney Ridge community to other families.

They take very good care of the residents. They are very friendly and they work with you really well. This is an older facility and sometimes I feel like they could do a better job at keeping it cleaner and making sure that it feels more like a home.

It appears to be a newer facility, and it's in a very nice area of town. It's a clean and friendly place. There are about 105 residents, and having that many people is definitely a pro for my loved one. The residents have a lower average age than other places we looked at, and they're more energetic, so she fits right in with her spunky, outgoing personality. The staff is easy to work with. They allow my loved one to be independent and have freedom, yet they still take care of her needs. They're experiencing some staffing shortages and turnover though, and they've even had to bring in some outside staffing services. So sometimes she doesn't get as much personalized attention, and I think sometimes they forget she has poorer vision and needs more help at times. When I call, I can't always talk to a nurse the same day. And they've also lost her laundry a few times. But those are just little hiccups due to being short-staffed. Overall the staff is great. [Name removed], the Director of Sales/Admissions, is very friendly, wonderful, and patient. He and the bus driver picked up my loved one and all of her stuff from the facility she was leaving and moved her in to Elmcroft. He did that personally himself, which was nice. The activities at Elmcroft are pretty good, but they haven't been able to go on outings due to Covid. Overall, we're happy with our choice.

What I liked about Elmcroft when we toured was that it was just one floor, and a smaller community. But I'm not impressed with them. I've been questioning if I've made the wrong decision for my loved one. But my son gave me some perspective, that at least he's in a safe, secure place. So that helps when I think of the other things they're not providing. The floor in his room has not been vacuumed in over a month. I keep track of what's on the floor, and there's a bandaid with gauze that's been there for over a month. I'm there often, twice a week, so this is not just a temporary lapse. I had a lengthy conversation with the nurse last week. She said the housekeeper had a family emergency and had to leave. Supposedly she's back, but the stuff is still on the floor. I went back over the contract, which states that housekeeping is supposed to be provided once a week. And I would think vacuuming would be included. Another thing that's added an unnecessary level of stress is I received a letter from our long term care insurance company that indicated they have contacted the facility several times because they need verification that he's still a resident at the facility. And their calls and messages have not been returned. It's my money, and Elmcroft doesn't even have the courtesy to return a call to the insurance company. On top of that, my loved one has gotten sick more in the last couple of months than he has in his whole life. He has had conjunctivitis and a strep infection, and has been transported to the hospital three times total. And I question their housekeeping. This is during Covid. I feel like things should be even cleaner now than prior to Covid, yet he's getting these infections. I was told the second time he went to the hospital that it was MRSA, which went into cellulitis. Then the third time, they had an infectious disease team come in to look at him, and they determined that it was strep all along. I asked the infectious doctors if this was a carryover from the last time. and they said yes. He did not have MRSA, but strep, which is a vicious cycle. So I really question Elmcroft's housekeeping practices. It's just been one thing after another.

If you have the need this is the place to go. One thing I liked about the community is that Elmcroft took Medicaid. The nurse and general manager were professional and great at communication about my loved one.

We chose Elmcroft of Washington Township because they will accept medicaid when it comes down to that time which was the biggest deciding factor and what they had to offer for memory care. They send out lots of emails, calls when there are issues, and face times when they were closed down so they have been good with communication and response time. I would recommend to others who are looking.

Very disappointed with Elmcroft. They did not care for my grandparents. They made so many excuses it made me sick. We had to pull them out after a month. My grandma was dying and they cared ONLY about themselves as they sat in the breakroom laughing while my aging grandpa did all the work. My grandma passed away as soon as we left Elmcroft. They blamed everyone else other than themselves. My grandpa left crying because his wife was neglected on so many different occasions. Side not, my grandpa is the most gracious person I know. No one should have been treated like that. I hope I’m helping someone by staying away from that place.

We were very disappointed. Although it was a beautiful facility, we found that what had been promised was not being delivered. "Chef-prepared, farm-to-table" meals came out of a can or box. Foods were often unpalatable or hard on elderly digestive systems. "Timely responses" were rare, some even up to an hour. Although most of the staff seemed to truly care, they were too understaffed to really have quality time with the residents.

Under staffed. Staff lacked proper training.

Is not what was expected. My parent had been there for several weeks and had complained about lack of timely response to support button calls. This was witnessed also by myself and my siblings on several occasions. Also had occasions where bathing needs were not addressed for days, since assistance was required. Moved to a different facility for more attentive and appropriate care. Facility staff was hit or miss....some were really warm and others not. Great program with the greeter / therapy dog Facility is a bit older but appeared clean and maintained. Layout is a bit confusing.

This community would have been a perfect fit for us due to the location it was very close to my condo. The price was a little higher for what they were offering. The apartments had no kitchenette at all which disappointed me because most of the other communities we looked at offered that. The community was really nice and the staff seemed nice and friendly.