Spring Hills Middletown

When I was looking for a new place for my mother, I visited and spoke with several facilities. My mother hadn't left her room in 1 1/2 YEARS and I felt she deserved more! [name removed] and [name removed] said they would get her to participate in some of their activities, like bingo, cards, music nights or whatever. I literally would have bet the farm that mom wouldn't go. WELL, I thrilled to say I was wrong. Mom goes at least weekly and had a week where she went to 5 activities! The staff here all seem very caring, friendly and professional. Sadly, that's not what I saw at the last place and the cost is much more reasonable. I recommend Springhills to my friends and neighbors. They truly are the CATS MEOW! LOL

From the bright and comforting entryway, to the clean and fresh bathrooms, every inch of Spring Hills Middletown is warm and inviting. Every staff member makes my Grandma feel like she's part of one big family. Nothing makes me happier than knowing she is living in such a caring and wonderful place.

The staff and facility at Spring Hills Middletown is absolutely fantastic. You can tell they care about their residents. My grandma loves the events they have. She loves that the food isn't bland. It's fun for all ages, it's a family vibe here.

I would not recommend this place. They are understaffed. Again what activities, sitting in front t of a t.v. for hours. My father had never fallen; he was there for 6 weeks and fell multiple times. It was a joke. Daycity hospice was the only saving grace [name removed] was the best. If l had to do it over l would not recommend this place. It looks great but it was not clean, not organized, way understaffed. The woman who called for years to encourage us to sign him in, [name removed] never saw or heard from her again.

Honestly, I would give them a five in all categories. We have been nothing but happy with them since my mom has been there. I have been so pleased with the care my mom has received at Spring Hills Middletown. The residents all seem happy and are out and about as opposed to other places where everyone was in their rooms with doors closed. The staff in every single department is wonderful and they truly care about the residents. I would highly recommend Spring Hills to others looking.

The staff was wonderful, and always treated my loved one, like they were apart of the family. They made friends. The staff did an excellent job. My loved one enjoyed the food, and they always did their best to accomodate them. They offered a lot of activities. The value for the money, was good for what we paid, compared to other facilities. In addition, A Place for Mom was phenomenal and made things way easier.

They are short staffed which has affected the quality of care. The food is atrocious from what I have heard, some of it is still frozen when it is served and they have to wait a long time to get served. I would be hesitant to recommend them. Initially it seemed really great and we thought it was going to meet all of our needs and they could provide the furniture so that was great. The marketing staff was wonderful, but we have been disappointed in the whole experience. I think they have potential, but not at the moment.

We really like the atmosphere at Spring Hills and it also gives off a good appearance. However we have had some issues with the care services here and there, we thought she would be more independent but we just have not seen the quality of live improve at all.

I would say to be careful about the level of care of the person that you are sending to live at this community. They will indicate that they can handle more than they actually can. Within the beginning of being here our loved one had some injuries so I feel like they are suffering from a lack of quantity and quality in the staffing department. The ones that are there are just overworked. My loved one has now moved because he spent more time in the hospital than in the community.

I would highly recommend them. I tried to get my parents to go there but they didn't want too. They have so many activities like finger painting, movie night, and ice cream social, etc. They keep them moving and busy. The staff is all very attentive. Any questions or problems, they are all there to help solve them. We had to move our loved one and they were very helpful in getting my loved ones belongings moved into her new room which we did not expect, but was very appreciated.

They took really good care of my mom in her last days. It's a good option aside from a rest home where they basically take everything you have. I was very pleased with Spring Hills. They had activities, and would take my mom to the rec room to play cards and games and things like that. It was kind of pricey, but a good value. They took good care of her.

The location of Spring Hills really drew us in, as well as the price it was one of the cheaper communities we had found. We have been extremely happy with everything so far. The facility itself is very very nice, and the staff members are really friendly.

From what we could see of the community it was very clean, and the care services they provided were good. They did have a lot of activities to offer, our loved one just did not always participate. The value is more reasonable and we would recommend this community to others.

I feel we paid too much and did not get enough. The community was short-staffed. I would not recommend this community right now due to staff concerns. The community is a beautiful place and the food is not bad.

I wouldn't recommend this community to others. The staff here is poorly supervised.

Everyone is great at Spring Hills. They are friendly and they make an extra effort to help. We are glad that we picked Spring Hills.

The staff has been great helping us move my aunt into the community. You can tell they care. My aunt has dementia and they have made the move easier than I thought possible. It is wonderful knowing she is in a safe, caring and friendly environment.