The Enclave at Round Rock Senior Living

They have a pool and my mom got enamored with the idea of a pool but had yet to use it once. The facility is relatively new so it looks nice on the outside but their med techs are not trained or not trained well. The medication mgmt is atrocious and communication even worse. I call frequently and can NEVER get a hold of a nurse or a tech. My mom's pcp even said yesterday that she had gotten 3 different stories about the strength and frequency of one specific med. [name removed] said she was scared for my mom's safety from her observed incompetence. Food can be really good BUT often times they don't serve what they advertise bc they run out and just serve sandwiches. They just sent a notice halting the serving of berries and would only give "whole fruit" like apples and bananas. No reason was listed. There's high turnover and the front desk lady , [name removed], is ALWAYS rude! Again, it looks great from the outside but pull back the veneer and you've got particle board nonsense that's not worth the money and if she could afford to move, I'd move her

Even when you pay for certain care, you do not always get it. They run out of food items a lot. And quite often, you do not get what you ordered. The rent price is good, but they nickel and dime for everything which ends up not making it economical or affordable.

The meals and dining gets a 3/4 only because they've had a lot of issues keeping staffed in dining; good quality varies. My mom only participates during meal time when it comes to activities, she enjoys socialize then. But otherwise, she loves her apartment. The value for cost is hard to say. This is our first experience. Overall, we're very happy. This transition is never easy, but I think my mom is happy where she is and so are we.

The staff is friendly and the residents are, too. The building is spacious and attractive. The Enclave provides a number of activities available to residents. The food, however, is adequate, which is the only negative.

Horrible food, very slow food service. Takes 2 hours to get served breakfast. Moved out. Took them 6 months to repair my broken dishwasher. Very slow to fix any issues in your apartment. Given 2 spears of asparagus at dinner and asked for more and was told no that was one serving. Bland overcooked food. Orange water they call carrot soup....

I would say that the cooperation of all departments of the staff is very commendable. In other organizations, with this many different department, heads and responsibilities, there tends to be some siloing that happens. It appears to me that the enclaves form of inner office communication really mitigates that, all members of the staff seem to focus on their residence needs comfort and happiness.

We've had a great experience being there. My client hasn't had COVID at all! She had it 4 times in the last facility. Resulting in 2 hospital stays. So we're very happy with Enclave.

The Enclave is a positive atmosphere for the older community with activities to keep them engaged and thriving. We picked this community because of location, and the warm, uplifting feeling we got when we visited. Residents are up and about moving around and staying active.

The sales team at The Enclave at Round Rock Senior Living made us feel like everything was running smoothly and that they were making improvements. After moving my mom in, we quickly realized that this wasn't the case. The Executive Director was let go a few weeks ago and corporate came in to hear feedback from residents, but nothing has been done to make improvements. They need to hire more staff and more qualified staff. Meals are taking 1-2 hours and the kitchen and dining room are not cleaned well. My mom has quit eating in the dining room because she feels ill when she does. The activities offered are very limited. We would not recommend this community. My mom calls it an old folks home because that's how it feels. She wants to live somewhere where they want to help the seniors thrive and be active. Enclave is not this place.

The food at The Enclave at Round Rock Senior Living is always an issues in group situations. They have had some employee shortages which adds to it.

The community is very comfortable and feels like home. Large dining areas and community rooms for visiting and relaxing with family members. The staff was very welcoming and caring with my mom and with me. The assisted living staff impressed me so much and took loving care of my mom in her final months. She passed 7 months ago in November and they were there for me along with hospice every step of the way.

The staff at Enclave Round Rock Senior Living were all very helpful and communicative! The apartment sizes here are better and less expensive than the previous facility my loved one was at. The amenities (to the extent that she uses) have been good! I would recommend The Enclave to others looking.

Just like everyone else they are struggling with staffing, but the staff that are there and who worked with our loved one were very good people. Our loved one really enjoyed the meals and even though she did not participate in the activities there were always different things going on. What really sold us was the size of the room - our loved one had a full on huge apartment with a really nice balcony and it was the same price as the apartments in the other facilities but those were much smaller. Given the chance we would recommend The Enclave at Round Rock to other families based on the experience we had with them.

My mother in law lives here. Many promised services not delivered in reality. Examples: The only vehicle for outings was out of service ~ 4 months. Furious staff turnover. Lacked a cook for weeks, wait staff bravely tried to cook so there would be food, but not good. Pay to have meds supervised because of memory problems - despite repeated instruction that they MUST watch here take them, they don't so we frequently come and find days of untaken meds. Supposed to be on staff doc, but in reality there is no care for anything other than trivial stuff that can be scheduled far in advance. Even when there are obvious serious medical problems and great pain staff is paralyzed and has no idea how to get us care. Only option is $expensive ambulance ride to ER. Don't put anyone you love here unless they are COMPLETELY independent and can drive. If you need anything other than an apartment with cafeteria, this place is bad to dangerous.

The apartment was really cute. The nurses and staff were all super friendly. They had tons of activities that my mom enjoyed such as bingo and different card games. She also really liked the food as well and had no complaints. I would recommend The Enclave at Round Rock to others looking.

It is a great place to live. The staff is the best! The only concern mom has had is that they do not serve enough 'soft' foods in the dining room for supper--important since she has few teeth. Housekeeping has struggled at times because of the supply of people willing to work but we understand that.

They've had a couple of management changes, but the change was for the better. I've seen a huge improvement with the changes that have occurred over the past 6 months. With any place that you put your loved one, do your research and try to talk with as many people there who aren't already set to speak with you during the tour. I'm just learning all this myself after looking after a couple loved ones, but that's how you will actually figure out things about the community. Get to know the Director of Nursing, [name removed], and her assistant if you need them. As well as the Director, [name removed], because they will help you out...so be friendly to them. They'll give you direct access whereas other places don't. Great job on the noticeable improvements - keep striving for excellence!