Truewood by Merrill, Georgetown

It's been a year since grandmother passed. We were happy with her care at Truewood and would recommend to others.

I think one stop shopping in the community and the activities were all great. The staff is solid. Having the nurse [name removed], there was probably the single biggest key to our success.

I'd say it would be a 5 all around. I've been very pleased. Right now if I had to choose for myself that is where I would want to go. Staff is very friendly, Professional, Knowledgeable, An eager to help in any way they are asked. It's more like a large family than a nursing care facility. It's just a great bunch of people doing their job very well.

After touring several facilities, we felt that Truewood was the best place for my mother-in-law. Especially after the attention the staff gave us when we were in a bind to find a place while my mother-in-law was in the hospital and couldn't return home without around the clock care. We have not been disappointed. Truewood has taken very good care of my mother-in-law. Other than a couple of minor communication issues, we are very happy we chose Truewood. She is in much better health since moving in. The staff is great!

We have been extremely happy with just about everything. The staff has always been wonderful. It's extremely clean and a beautiful place. We have recommended it to many people for their loved ones. The only negative thing has been the doctor that works with them. My MIL got a UTI and after 2 rounds of antibiotics, she didn't get any better. I had to suggest to them that the antibiotics they prescribed was not the type of drug to treat UTIs! They changed her meds to the one I suggested, and she finally got well. That doctor should have known better.

Everything has been great and wouldn't even consider somewhere else. We like the size of the place and the look of the place. Staff is responsive to questions. Special luncheons for families are wonderful. People are in good mood. Caregivers try to accommodate needed care. Staff doesn't walk around stressed out. Mom doesn't participate in activities but the ones offered are good and the activities director shows she cares about her job.

Our family would definitely recommend Truewood by Merrill Georgetown-because it is a smaller facility and it has a family feel. The common areas are bright and inviting and the dining hall has the feel of a nicer restaurant. The staff treats each resident with dignity and every day there are a variety of activities to participate in. My Dad has had several medical emergencies and the staff was in constant communication with us and extremely helpful.

The staff at Truwood is amazing. Some of the caregivers mother absolutely loves! As with any place, some are good, but just not as good as others! There is not a lot of activities at Truwood. I believe it's due to the size of the facility! However, there were even fewer activities on the memory care side. Moving into Truwood was a very easy process. They initially sent out a nurse to evaluate Mom. I was impressed with that. And they recommended that she go into the assisted-living side. I was very pleased because the cost was much cheaper. She was only on the AL side, one month before they recommended moving her to memory care. The cost jumped dramatically and of course I really had no other options because it would be more traumatic to move to a different location. Some of the other facilities, I looked at had one set cost (all inclusive price) for memory care, they do not at Truwood. I would definitely recommend Truwood. The staff is wonderful, but be aware of the cost of everything.

The staff is phenomenal. Especially the med techs who see my parents the most. They are friendly, attentive, and loving.

I am very happy here at Truewood. The caregivers & staff are great. If I have to be anywhere, this is the place I would want to be.

Everyone is very friendly and congenial.

My loved one was previously a resident at Truewood by Merrill Georgetown and overall the experience at this facility was great. The staff and communication with the family were both great. I have no idea about the food, so I cannot rate that. The cleanliness and friendliness were great. The care services were good. I would recommend Truewood by Merrill Georgetown to family and friends.

I chose this facility because it had good ratings, the staff was friendly, there was a room available near the dining room, and there seemed to be many activities. My mother is not as involved as I thought she would be. Another thing that influenced my choice of True wood is that is that they were running a special of a nominal community fee. We had tried two other facilities in the previous 6-8 months and had had to pay two community fees. I have to stay on top of them to do everything for my mother that they are supposed to do. Several times they have failed to do her laundry on the assigned day. When I discover the pile of laundry and point it out, a staff member does it right away. Staff is supposed to make sure she is wearing her hearing aids every morning. That doesn't always happen. Senior leadership does always immediately address my concerns when I speak to them. I think the meal quality could be better.

Truewood is a Smaller facility, so can feel like a home. Any questions I have get prompt attention by the staff. Staff has a good attitude. Mom gets treated well. Staff shows concern when something is not right with her.

5 on ALL! We love this place and so does my mother-in-law! Every time we stop in, they have activities going on, and all of the residents are happy. The staff is very friendly.

The value is great at the community. Some of the things that could use improving includes communication with the family and staff. Also, the housekeeping of my loved one's room could use some work. They the community is providing laundry service and picking the trash up as well. There are three meals a day served to the residents, and there are choices for them to choose from.

Good value for your money. Nice people work there.

We really like the people there and they are very friendly, but when it comes to the overall value and cost we are having some problems with it. They have a point system with other additional add-on costs. So for example they say laundry is free but they charge you 60 points, and if you have to have something additional that is 40 points, then that bumps you up to 100 points and into another tier which increases the costs.