The Crossings at Ironbridge

Very disappointed Ready to look elsewhere Always tacking on extra fees but not providing the service the extra fee is for Said there would have transportation to doctor's appointments, but I have to fight for it It shouldn't be a fight My loved one pushes the call button repeatedly and no one comes My loved one has to call me and I call the front desk and really fuss, then my loved one is immediately cared for

The regular staff make sure they make you feel like family as much as possible. Every one has been supportive and helpful. I would definitely recommend The Crossings at Ironbridge to others.

Friendly, Work well with each other, supportive Focus on how would you want your family cared for. Treat them with love and care. Meet their needs and understand their concerns.

As of the first of 2024 they are increasing their fees and I feel that to be unfair due to the fact that they are very understaffed. Since being involved with them since March of 2033 the staff has had major changes and are constantly leaving. How can you justify an increase with this being a constant issue. My mom has been in rehab for the past few weeks from a fall and my fear is that even though she has a private caregiver with her doing the day Monday - Friday, I worry about her during the nights and weekends. The nursing staff is very short and I worry that she will not get the attention that she is going to need when she rerurn's to the facility. Even though they are short staffed, everyone that I have dealt with has been very nice.

The management staff is responsive to the questions and issues we may have. I feel that our loved one is taken care of. The Crossings at Ironbridge has provided our family with piece of mind and we would recommend the community to other families looking for a community for their loved ones.

Over all good. But the food and laundry service is not good. I've repeatedly asked them to fix the door in my mom's room going out to the courtyard. My husband can barely open it. And every room on my mom's side of the building gets water in it when it rains. They just put absorbing mats down. There is also not sufficient enough staffing either. Far as laundry, they have caused bleach stains on some items and shrunk quite a few items as well.

The Crossings at Ironbridge has been very accommodating since the beginning. We like how the rooms are a decent size. We have not been there during meal time but our loved one does not complain so we assume the meals are good. There seems to be a good amount of activities on the floor our loved one is on. Based on our experience so far we would recommend this community to other families.

We chose The Crossings because the marketing person actually knew my sister who is now a resident there. I also spoke with the administrator there and she was very easy to work with. The room sizes at the facility are very adequate for her needs. The staff are very accommodating and communicative. They have tons of activities provided here and the staff help to get everyone involved. They do have a lot of levels of care and they really try to work with your loved ones needs. I would definitely recommend them to families looking.

This is a nice community for your loved one. I would recommend it. They are currently having some staffing issues however, they are working through it. They have activities like crafts, puzzles, art , learning hula dances and themed gatherings.

They kept changing the way they did the laundry, which was fine. But 50% of my loved one's clothes just disappeared, even after we tagged them. The food was not very good here. And they really didn't have much meal planning for you if you had needs or preferences off the main stream. I could see they had a lot of activities, but my loved one didn't participate. The management was very good. If you had an ear to management, they would help you out a lot. It's not like they ignored you. For instance, I wanted to put cameras in my loved one's room, and they were very open to that and helped me to get that achieved. Overall, after looking at several places, I'm glad I chose them. The marketing director was very supportive from the beginning to the end. I could run questions by her, and she was very helpful. We ended up needing hospice care, and they helped get that set up. The hospice service they recommend there was excellent. I got to talk to a chaplain once a week, and the home office would call me once a week. The hospice nurse was outstanding. It was like having a sister there.

I would recommend this community. The staff are willing to help and are friendly. They are fair at communicating, and I have to ask for everything about my loved one. The room is good, and I had to provide all the furniture for my loved one's room.

I highly recommend it. The staff was engaged with the patients. The rooms could be locked. The staff paid attention to the residents. They went around talking, dancing, singing, and caring for the patients. They had a patient pass, and were down because he passed. The staff was very caring. My dad passed away and I went to the community to help take care of my mom. I was able to see and feel the love of the staff. They called me because my mom fell. The staff is just lovely people. She ate all the food and it was good. The staff commented on the was she was eating. They even gave her a baby doll because she loved children so much. The hospice and staff were wonderful during the passing of my mother. There are still staff members who call and check on my family and I.

Nice tour. Thank you.

The staff are very caring. The food is good. I like the layout, my mom has an inside window facing the courtyard. The staff is very friendly and accommodating with Facetime and accepting drop offs. They have been great. I work at a hospital so if she was still living with me I would not be able to come home. I am so glad she is there.

My husband has been at Harmony since [date removed]. I'm very pleased with the care the facility is giving him. I was unable to give him the care he needed. At the time we were in an assisted living facility in Florida. My family is in Virginia, so I searched online and had my daughter visit. She told me there was nothing she did not like about Harmony. I admitted him from Florida,then my daughter and granddaughter came after us and drove all night to get us here. The staff was waiting for us and everything went so smoothly. He likes all of his caregivers but of course he has favorites. [Name removed] makes sure his tv is on the sports channel and they discuss the events. I would highly recommend Harmony at Ironbridge.

1st senior living facility visited. Memory care on the second level. As you enter the room there is a hall with closet on one side and bathroom on the other. One positive aspect is that they have a visiting doctor come M, Tue, Wed & Fri.

The staff for the most part are superlative, though of late I have noticed an enhanced amount of turnover among senior level positions that makes the mind wonder why. Issues do arise that need to be addressed, but the staff has always made a great effort to eradicate them. They are very friendly and genuinely caring. I would, if I could have, given the facility a 4.5 in the rating scale. The only thing that keeps me from giving a 5 star rating is that some of my phone calls to more than one key director weren't returned timely, if at all....perhaps just an oversight, but unsettling nonetheless. Communication regarding lower level staff has been top-notch....the nurses, firsthand caregivers, etc. It also would have been preferable if they didn't have a required entrance fee to place a loved one there. Many facilities do not. All in all, I am satisfied with my choice of The Crossings at Ironbridge for my loved one.