The Courtyards at Oak Ridge

The staff was overworked, underpaid, and it showed in their lack of care. My loved one had fallen multiple times and I wasn't informed until I complained about it. I was given a silly excuse when I asked how she had fallen. They didn't make sure she had her teeth in her mouth before feeding, so she had food enlarged in her throat and had to have an operation to remove it. They lost her hearing aids. Staff wasn't friendly or sweet. I can't comment on the food other than it seemed okay, not great. The price kept increasing. It increased, I think 2 times in the year and few months that she was there. Staff changed frequently. I didn't care for it. The cleanliness was okay. I had to complain once that my loved one smelled like she hadn't had a shower, and her clothes weren't changed.

We picked this community, because it was the nearest location. It's a very quiet, restful environment, with helpful employees. I would recommend to others.

Mom's transition to The Courtyards at Oak Ridge was great, they made it very easy for her. It is a wonderful place with a very caring staff. The residents are clean and the rooms and common areas are clean. I have not had any problems with communication and the staff there is available at all times for any questions or concerns. The Director, [name removed], is a wonderful person and has been very comforting during the transition.

There is poor access for deaf individuals as well as communication. With management changing there are no updated for us and we are never really informed so that is something they can really improve on.

It's been a great fit for mother they are all so good with her and the place always smells so good and clean. Mother got to we're she couldn't seem to get around good and they ordered therapy for her and she is doing much better. The staff is so good they have a way with her to calm her down when she starts getting upset. It has been a great experience so far. She seems to fit in really well.

My brother and I both really liked The Courtyards. We have asked them to assess mom and hopefully she can be moved there. The place is perfect in so many ways.

The Courtyards Senior Living is a great community. They have hardwood floors throughout the entire building, no carpet. The place is always kept very clean, never smells like urine or anything bad. The food served here is good and in good portions. Overall we would recommend this place.

Administrator [Removed] answered all of our questions and gave us a tour of their facility. The building and grounds are very nice and have a good layout. The open kitchens and home-like sitting area do not look institutional. They are offering serious dementia care. They will be doing an assessment for our Mom this week. (October 31, 2016)

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

They have been simply great! They really worked with us to get mom in there. Tonya, the administrator, has been absolutely wonderful in helping us out, with financial and logistical matters. The ration of staff to residents is exactly where it ought to be. Mom has been in other assisted living facilities, and this one is definitely the best!

The Courtyards have done an excellent job so far, we're very happy with them. I'd give them top marks across the board! My loved one had a very difficult transition to this style of living, and the staff here were very patient and knew just how to handle things. It's been a very good experience, and we would recommend them to others looking into senior care in the area!