Canterfield of Oak Ridge

My mother has lived at Canterfield for 3½ years and she is in assisted living with Canterfield providing complete management of medicines for additional fee of $XXX [amount removed] a month.. We have had serious problems, repeatedly, with them NOT giving her needed medications. Blood thinners were just not given and blaming it on the pharmacy not getting them any refills and no one ever followed up. Another time, desperately needed glaucoma Rx eyedrops had not been refilled nor given for MONTHS resulting in permanent deterioration of her vision noticeable by her ophthalmologist, which is what prompted us to check and find out those were also just not refilled and given to her.. even though the pharmacy shows 4 refills available. Communication with Canterfield is a huge struggle. Even after they assure us they will resolve the problem, next month, still no eyedrops are being given. We are in process of filing a report with Tennessee State Health Commission.

I had a few issues with their care services. They told me they were going to change his prescription because; they had him on a bunch of anti-psychotics and it took them 6 months and they're just now starting to check it out. So they didn't follow through with it. My dad couldn't walk because they didn't cut his toe nails. I know insurance only covers for it to be done once every four months. I told them I'd pay for that, so that he can walk. He complains about pain in his feet and it seemed like a simple fix. They chose not to do it, because they knew what the problem was. Cost wise, they are a little higher than some of them, but a lot of them looking for easy patients and he isn't one when he gets riled up. A lot of places wouldnt take him because he was refusing meds, but that's apart of dementia. It's a good overall place, but it depends on how your loved one is. If they are an easy going person, there would probably be better places out there because they wont push. If you're looking for a place that has a wing for memory care and assisted living, there are several different levels there. If you're looking for a place where you don't want to move facilities as your loved ones progresses through dementia, then this would be a good place and I'm pretty tough on places. You can put anywhere in here, whether it's for dementia or assisted living. They have a place for every level; so if he needs to go into total bedridden care, they can accommodate that. It's a full meal-deal place, they can house pretty much everything an elderly person is going through. This is based off of their testimonies as my dad has only been in their memory care.

If I selected a place for myself, then I would select Canterfield of Oak Ridge.

I would recommend the community to others for their loved ones. The community seem to care about the residents as an individual and not just a monetary figure. One of the staff members worked with us and went above and beyond to get my loved one into the community and worked with hospice well. The staff here were phenomenal to work with overall.

Canterfield of Oak Ridge is a really nice, and clean environment. The community wasn't designed very well for memory care. There needs to be more structure for this,. This would be a great place for independent living.