Arbor Terrace of Knoxville

They were fantastic especially the last couple of months before she passed. I still consider them family. The head nurse was actually with her holding her hand when she passed. They are very focused on making the residents feel like family and as comfortable as possible. They also try to help the families as much as possible. Everyone I had contact with was so sweet, caring and supportive. They have plenty of activities and work to keep the residents as active as possible.

Food is great, health care average, not making sure patient is clean and dressed very poor. Based off of the experience, I would recommend them to others.

The facility is well kept clean in the staff are nice, courteous and professional. They take care of my mom as well as they can be as she’s 100 years old. Her room is nice and comfortable housekeeping could probably do a little bit better on the cleaning.… But overall it it it suits the purpose of what we were looking for and what she needs

The overall experience at Arbor Terrace is very good. This is mainly because there are many longtime employees. This is important when it comes to elder care facilities. The staff is responsive to our concerns and have an open communication at all times. My mom has plenty of activities to stay as busy as she wants. Thank you Arbor Terrace!!

I feel some workers care. However, there is a lack of accountability and training for aids. There is a lack of ability or willingness to showcase to loved ones that their family member is being watched and cared for with the fees you are paying. They lack influence in memory care to ensure loved ones are showered per the contract. Arbor does not shower the resident regularly or ensure that they get to the table to eat. The food in memory care is an after thought. These residents still enjoy food. They have no proof that they check on loved ones during the night. They are not proactive in addressing medical issues. The nurse practioner is not very good. The marketing individual cares more about the look of the place than caring for residents. The director is all about the profit and shows no signs of caring. These are loved ones and the family members deserve the comfort and confidence that they are cared for properly. This facility has declined in their care capability.

I have excellent service when I need it and complete freedom all the time. I just arrived back from an evening with family and was met at the door with a friendly welcome. I recommend it for anyone, but it’s certainly good for me.

They bent over backward to accommodate my mother-in-law and the staff was excellent at Arbor Terrace of Knoxville! They were always helpful and always cheerful. I would absolutely recommend Arbor Terrace of Knoxville to family and friends!

What I like most about the Arbor Terrace of Knoxville are the staff. They are wonderful, the meals that are prepared are good and they offer a lot of different activities for us to do. They have things like Exercise, crafts, movies, guest singers and pianist, what's in the news, Bingo, Brain quest

The staff is great. My loved one's only complaint is the food, he does not like it. Otherwise, everything is wonderful at this facility. I would recommend this facility to others.

The staff members at Arbor Terrace are so wonderful - we have family that live in the area that visit quite often and they always have a good experience and always talk about how much our loved one feels as if she is part of a community or an extended family. She is very happy and satisfied with the meals and dining service. They have so many different activities going on - they do regular drives out to the country, and they take them to an art museum sometimes which our loved one really enjoys.

We picked this community, because the staff is more knowledagble, they offered more activities off campus, the pricing was clearer, and they had more options for the level of care provided. My loved one has really enjoyed being there, has made new friend, and is able to socialize more. They are good with checking on my loved one.

There is no hesitation to place a loved one here. The care and the longevity of the staff sets the community apart from other communities in the area. The care that my loved one receives is personally geared to them. The staff communication with the family is good. The community sends out updates to the family about what activities our loved one has participated in. They also are prompt to send out and honest about concerns that may be happening in the community

I'll start with a caveat based on some of the other reviews complaining of meals served on disposable plates, etc. Because facilities like this are required by law to take more precautions than most of us during the pandemic & due to staffing shortages that every single industry is facing, you are not going to find ANY assisted living able to serve restaurant presentation type meals on fancy fine dinnerware right now. I've been in healthcare 30 years myself & have never seen more challenges in the industry. Please be gracious.... I would highly recommended Arbor Terrace. I only wish we had known about Arbor earlier. It was hard for Dad to leave his beautiful home - but there was just no way he could navigate the stairs and stay there alone anymore. But not only does he have a beautiful comfortable apartment there, I feel like we have both gained more family members in the beautiful community provided by the Arbor Terrace team. It's not just a place for Dad, it is home & family.

While they have MANY good people working there, who really care about the residents, we were “lied to” and had to move my Mom. I’m sharing this in hopes of preventing others from having to go through the same pains and hassle. Their food and food service was very substandard, which was a BIG misrepresentation, during their sales pitch. Much of it canned and always served on styrofoam with plastic utensils. Their sign in/accountability system is cumbersome and inefficient. And most importantly, they couldn’t seem to pay close enough attention in administering my Mom’s many medicines and because of that, the meds most likely were frequently not working properly. Don’t make the same mistake we made. Look around. There ARE better places in the area.

The staff members here are very friendly, and the meals are pretty good. They activities are great, everyone there has been vaccinated so they are able to go out and about. It is a little expensive, but the services, friendliness of the staff and their communication is 100 times better then our previous community and completely worth it.

I would want others to know that part of the reason for my ratings was that they have been quite understaffed since the pandemic. They do not have time to spend with residents anymore so if she needs any type of help it takes forever to wait. The main issue that I have is the food that they serve, they give lots of sandwiches for meals. The food they serve is pretty much just industrial, the quality is not good and it is not freshly made. They are not well balanced and portions are small. I have been taking her meals since she will not eat it. Since covid she has not been able to come out of her room at all so she is not getting any exercise recently whatsoever. As far as the nursing care, they are good and they check on her and make sure she is doing well. They have also been good about communicating with me if there are any issues.

I would highly recommend Arbor Terrace of Knoxville to anyone who is looking. We really enjoyed my dads stay here for his last year of life. The staff members were very friendly and you can tell they really cared about my dad.

I was very impressed with Arbor Terrace. All meds and health updates are entered on the computer directly after the resident has been checked on. This facility has both outside and inside video cameras, many do not. I'm very impressed with the training of all new hires. They have to interview with every department head and have a complete background check. Most of the staff here are tenured and have worked here at least 5 years and many have 10 years of service.