Deane Hill Place

It has been an overall positive experience. It has been a little difficult to determine who is in charge of what. I'm not confident in the nursing response to the emergency alert system. Overall I would give a positive recommendation.

My loved one was previously a resident at Deane Hill Place and the overall experience was great. The cleanliness and friendliness were great. The staff, care services, activities and meals were also great. I would recommend Deane Hill Place to others.

The business office [name removed] never returns calls to her cell phone an emails. Then tells your loved ones they owe thousands of dollars which is incredibly wrong. [name removed] does not communicate never to be found, i am always she at Dean Hill somewhere but nobody knows where.

This was a terrible experience for us. The behavior by the staff at DHP was very unprofessional. My mom is a higher functioning Dementia Patient... she is still very aware, alert and an intelligent lady! They made fun of her, she was asked to eat in a corner by herself because one of the ladies decided that she didn't like mom sitting with her and the only other 3 ladies in the facility! They allowed one gentleman to control the television in the common area! One of the caretakers pounded on mom's door.....mom was resting in her companion room and was on the phone with me. I heard her yelling at mom for having her door closed and for not joining the others. She didn't realize I was on the phone....she continued....why do you always have to cause us problems, you are the worst patient we have had to deal with, we have meetings about you daily! Mom would wait and wait for help with her shower and would end up doing it herself. One day she was showering and a man another resident walked in on her. There was more..... Additionally, the credit card given to them for first month rent was never processed and was then told they weren't supposed to take credit cards and no one could tell me where the information went.... so that was compromised, I felt, I had to get a new number! Also, paid [name removed] for an activity fee. There was never so much as a crayon provide to color, no activity provided at all in any capacity. On several occasions, mom used the emergency call button at DHP to help her roommate who was almost nonverbal when she had fallen in the floor! After no one came to help or responded to her yells for help she picked her roommate up out of the floor. Then when help finally arrived after about 45 minutes they proceeded to tell mom that she needed to keep her nose out of it! Basically told mom she should have left her there. My mom was an LPN in her career and did what she had known her whole life.....use her pasy training to help another human being! Like I said, it was a terrible experience.

Dean Hill Place is probably the most caring facility I've encountered. They provide personalized care to their residents. When I was there visiting, I saw multiple people coming in to check on my mom every couple of hours. Whereas where she came from before, there were fewer people checking on her less often. If I needed care myself, this is where I would want to place myself.

I hated my experience with Dean Hill Place. They need to improve on, communication, service, an dthe employee retention was bad. The culture was bad. Clean enough facilities.

Deane Hill Place has a home like atmosphere to it which is something we really like. Our loved one never really participated in the activities but from what we saw and how they were presented everything looked great. Based on the experience so far we would recommend them to other families.

The staff was mostly great to my grandma when she stayed here… there were some not very helpful staff but usually they had good ones. They are so low staffed that usually they only have one caretaker a building. When clearly that is too much and too many people for one person but management doesn’t have to do anything since they leave early and aren’t hands on at all. I feel so bad for the staff… so many are leaving which is leading them to be even more understaffed… the ones that stayed deserve a pay raise or a bonus.. but I’m sure they won’t get that even though we pay thousands for one room and HORRIBLE FOOD. Their food is disgusting.. don’t take your loved ones here.

We picked this community because, it was very close to home and I needed somewhere to get to quickly. The memory care is a very good place. I am happy, that my loved is there. I feel safe which was a main consideration. They do the best that can, to take care of my loved one and other residents.

We picked this community because, of location, and fewer residents in each cottage. The quantity and quality of the food needs to improve. A lot of attention was paid to us up until the time we signed the contract and moved my loved one in. I don't think anyone from the office has visited them since they have moved in. And we never had any kind of orientation to the facility, so my loved one doesn't know what is available. Their CNA showed me around, but I don't think anyone has done the same for my loved one.

The location of Deane Hill Place is excellent for our love done especially because he is still very independent. He can walk outside and walk to the grocery store and the mall that is close by. We really like the layout of the building, the overall structure of it is great. The community is very very clean and the workers are very nice. One of the nurses in particular always spends a little extra time with our loved one due to his state of health. She has been awesome and as accommodating to him as possible. Something we did encounter early on that was frustrating is we were told the community fee would be waved but it was not and we were charged that fee, but after speaking with the management they were able to fix the problem.

The food is getting worse. Management changed with no notification to residents or families. Our rent is going up several hundred dollars but I'm still buying dad groceries each week bc he can't eat the food. The nurses are GREAT though. The only reason we are still there.

Some of the staff is very helpful. The food does not seem as appetizing-especially for what you are paying. I enjoy the care and people. Overall, it's a good place to place your loved one for assisted living, and it is a good facility.

After my grandmother died here in memory care, we ended up transferring my wife's grandparents there as well back in [removed] for their final weeks of life. They were cared for remarkably well. Bathed and cleaned prior days prior to their passing when they were on active hospice. The caregiver stated, "everyone deserves to die with dignity". Deane Hill did just that. They provided the opportunity for our grandparents to live out their final days with dignity in a clean kind place with loving people. [name removed] and [name removed] know my thoughts and feelings of gratitude...I regret that they are no longer there.

I would tell others not to move their loved ones here. They just do not have it together like other places do like we have seen. Kudos to the maintenance men though, they have always been on point, friendly to me and to others, and go above and beyond. They just do not have enough good staff working and they are very disorganized. They also need a new chef, a lot of times the food is not edible.

Everything was good - I would recommend Deane Hill Place. It was an easy move-in. The cost seemed reasonable. My loved one just decided that he wanted to go back home, nothing to do with the facility.