StoryPoint Knoxville West

The staff is friendly, facility is clean and well cared for. [name removed] at the front desk, always is there with a warm welcome.

We were not looking for an assisted living facility but my Mother fell and broke her leg and we found ourselves needing a facility immediately. We live just 1 mile from StoreyPoint so they were our first appointment. We took a tour of the facility, and we were very surprised, not like other places we had been to. We were there at dinner time and the food smelled wonderful. Everyone was welcoming and a very pleasant environment. We were really lucky they had one room available and could be ready when we needed it. Several staff members have gone above and beyond. I had so many questions but no one ever made me feel like I was a bother. My Mother is happy and really enjoys the other residents and the staff that takes care of her.

My great-grandfather had late stage Alzheimer’s and he needed a memory care facility but the place he was staying at said he had aggressive behavior but that wasn’t the case they just couldn’t handle it like he needed. He had been rejected from a home that same day that I called a place for mom. My Mamaw was so distraught about not finding a place for him… but I called and talked to [name removed] and she gave me 5 places that would work for him. One of the called me while I was still on the phone with her. We set up a visit to that same memory care place the next day and we got him in in less than a week! I will forever be grateful for a place for mom because they make a hard stuff a little bit easier!! I would highly recommend to anyone looking for a memory care, assisted living, or nursing home!

My father moved into assisted living in [date removed] and then up to memory care in [date removed]. He is now on hospice. So thankful he is here with good care and comfortable. So is here with good care and is comfortable. So thankful he will stay here the remainder of his days.

The entire staff is so caring and nice. They are very attentive to the patient's needs. The director is fantastic, and they are all very flexible. The cafeteria food is excellent for the patients and also their families. There are plenty of activities for the patients to participate in. There is a beauty salon on site.

After spending several days interviewing 10 senior assistant living/memory care facilities in the Metro Knoxville area, (StoryPoint Knoxville West Senior Living Facility) was by far the BEST! From the moment I walked in the front lobby door I knew this would be my Mom’s new home. The staff and caregivers are exceptional, they are kind, compassionate and seem to really care about my Mother’s needs. They are knowlegeable and attentive and I know my mother is getting excellent care by skilled professionals. The beautifully renovated building also boasts attractive landscaped and spacious outdoor leisure areas. I recently moved my Mother into the Memory Care floor a couple of weeks ago and she has already settled in nicely and has not said one negative thing about StoryPoint! If you knew my mother, that is a HUGE compliment! It really does feel like a quaint, homey environment and I know I made the right decision!

Went to see, it was clean and well maintained, people who live there was friendly and very well cared for and they all loved it and I like the people that worked there and answered my questions and concerns

Good experience. Small facility. Kind and caring staff. My Family member was able to be discharged after properly therapeutic on meds. Home with assistance for now.

I would say that even though my Mom had a ( normal ) adjustment period to her move, as a family we have been extremely happy with entrusting her to Storypoint. It is a clean, bright, warm community & certain staff in particular seem to go out of their way to make Mom feel welcome & be so kind to her. I would highly recommend Storypoint to a family looking for excellent care & new home for their loved ones.

This place is the only place I would trust my family members. The nurses are amazing and always willing to help with no issues. The caregivers are so sweet and welcoming and always have a smile on their face. The Receptionist is very kind and soft spoken and any of the management is willing to help with anything and answer any questions.. Absolutely love this place

My Aunt lives there the amazing staff make her feel so loved.....would recommend to anyone .They go out there way to make them feel loved and cared for. The food is a wonderful and healthy lifestyle.

Reasons we chose StroryPoint Knoxville West - recent renovations. Room size. Excellent sales staff. Cost being comparably lower than others. Location. Sales team has much more direct (and responsive) communication than the operations team.

I was there almost every day and never witnessed anything but loving care. He was always clean and satisfied with the staff and his care. They have something going on almost every day for the residents. Everyone has a positive attitude. I would highly recommend this facility. I can't say enough about how wonderful my husband's last days were with their loving care. He never complained, ever! That in itself says everything.

I love it here.

We transitioned from another facility and StoryPoint is by far the best. Staff/admin are amazing and treat your loved one like family. Just stop by and observe the staff and you will know this is the place for your loved ones.

We are lucky that we found StoryPoint. From management to cleaning staff EVERYONE is amazing and go out of their way for their residents.

StoryPoint is the best place for mom. The staff knows all of her favorite things and is so patient and kind with her. StoryPoint is a beautiful place with the most caring staff.

Loved the people and very clean place. We picked this community cleanliness and community director [name removed]. I would like to recommend to others.

The kind of compassion that you get here is what makes it feel like family. We decided to put my Aunt here after we were looking at options for months, and we all wish we would have done it sooner! She is so happy and healthy. The moment you walk in the door, the receptionist is so sweet and friendly. The sales marketer is very helpful and nice. Later, you’ll meet the executive director and nurse director, they are both so quick to jump in and help wherever it’s needed. Never had one trouble with a caregiver or a nurse, as they are just as willing to help as management is. I’ve worked in this industry for awhile and have been to many facilities, and nothing compares to StoryPoint. Oh, and the activities are plentiful, food is great, and it is CLEAN.