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I would say it is not fancy but it is comfortable and the staff are caring and friendly. So far I would definitely recommend it and it seems like a really good value. They are still making changes after the fairly recent change in ownership, but seem to be working hard to make it a great place.... Read more
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Total monthly costs depend on room type, select services, and the level of care needed.
Reduces entrance fees required upon move in
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
7.0
Review Score
Review Score
12 reviews7.0
Out of 10
5 star
34%
4 star
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3 star
9%
2 star
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1 star
17%
A Place for Mom has scored The Cortland Northview with 7 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, The Cortland Northview has 12 reviews with an average "overall experience" of 3.5 out of 5.
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Not a place for loved ones suffering with dementia or Alzheimer. Or a memory deficiency. Staff not trained to handle the special needs a memory challenge person has. Workers don't show up, constantly under staffed. Communication is next to nil unless there is a problem. To be fair, this place was bought out in Nov-23 by a large conglomerate out of state. The staff is new, under trained in many roles. Much room for improvement for sure. From what I hear, this is status quo wherever you go.
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Response from The Cortland Northview
July 16, 2024Thank you for taking the time to share with us your thoughts and concerns. We are so sorry that you didn't have the best experience and we take these concerns very seriously. Our main goal is to provide a level of care to our residents that is second to none, no matter their care needs. If you have any additional details please reach out to us directly at solutions@prioritylc.com and we can address them accordingly. Sincerely.
I would say it is not fancy but it is comfortable and the staff are caring and friendly. So far I would definitely recommend it and it seems like a really good value. They are still making changes after the fairly recent change in ownership, but seem to be working hard to make it a great place.
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Response from The Cortland Northview
July 9, 2024Thank you for taking the time to share with us your experience with our Cortland Northview community. We are dedicated to providing exceptional care to all our residents and making our communities feel like home. Sincerely.
One month into Dad's stay, they changed ownership. Through that process we also lost the administrative staff that we had gotten to know. The price for 2024 is increasing significantly (12-15%), although they have not yet told us a number. Processes are different now than they were, so I can not speak to that. The staff that is there is friendly. Dad seems happy (content) there. He likes the food and the facility and his room are clean. They communicate via text, although with new ownership it is less than prior. Areas for improvement are: it would be nice to know when the physician visits and what she does/checks when she is there. Overall, I would recommend the facility because Dad is happy there. There is work to be done from an administration and communication standpoint, again due to new ownership.
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Response from The Cortland Northview
February 29, 2024Thank you for sharing your experience with The Cortland Northview. We appreciate your feedback about the changes and the impact it had on administrative staff and communication. It's great to hear that despite these changes, your dad is happy and content with his stay. We understand the importance of clear communication and will work on improving this aspect. Your recommendation means a lot to us, and we're committed to addressing any areas for improvement to ensure the best experience for your dad and all residents. If you have any further concerns or suggestions, please don't hesitate to reach out directly.
As a resident with dementia, and him not being aware that he is unable to care for himself, he has an extremely difficult time accepting that it is necessary for him to be there. The option of it being a Secure Facility has literally been a life saver.
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Response from The Cortland Northview
February 29, 2024Thank you for sharing your experience with The Cortland Northview. We understand the challenges of transitioning to a care facility, especially for our residents with dementia. It's reassuring to hear that the secure environment provided by the facility has been beneficial for your loved one's safety and well-being. If there's anything more we can do to support you and your family during this time, please don't hesitate to let us know. We're here to help.
Beautiful facility ! Staff are friendly and helpful and care for the residents like they would their own family members. The buildings were clean and well maintained. Delicious food and lots of engaging activities.
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Vista Springs Northview is a beautiful community! The staff does a great job and you can really tell that they care about the families and their loved ones. The management staff is also very friendly and very informative. I would highly recommend Vista Springs Northview as I had nothing but a great experience.
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Don't be deceived by the friendly staff and beautiful facility. Their top priority seems to be filling beds, whether or not they are equipped to care for your loved one. Chances are, they probably are not. Once residents start needing more care because of physical or cognitive issues, they are not able to provide adequate care. The daily staff is wonderful, for the most part. Lots of management issues, staff turnover, lack of training, and not enough staff.
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While Vista Springs is beautiful on the outside, the inside operation is unprofessional and out of control! Management is unreasonable in their belief that one building which houses 31 residents is cared for by TWO caregivers!! I have seen a revolving door of staff and management at this location and it is concerning. I was told the ratio of caregivers to residents is one to eight...this isn't even close to the truth!! It is more like one to fifteen!! This is dangerous to both the residents and caregivers. I cannot express enough how disappointed I am in the business operations of VS. Numbers are more important than care, clearly.
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We toured this community and the staff were nice. The community appeared to be clean and maintained. The menu here is appealing. The activities would of been helpful. We would suggest that other families tour this community for the care of a loved one.
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I thought the staff at this location where friendly and gave lots of great information my dad and I about there community. They where very patient with all of our questions and made sure to answer them with lots of detail. The facility was just a little out of our price range and was not in my dads budget.
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My loved one is still adjusting since her move into Vista Springs. I feel I would recommend this community because the staff has been good to her. From what I can tell, they have been accommodating and friendly. The facility is clean and maintained well. It has been a good experience so far.
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We moved my mother into Vista Springs Northview over a year ago and we couldn't be happier. The staff are very nice and our Mom loves the daily activities. We are pleased and would recommend Vista Springs Northview.
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See what the neighborhood has to offer and what’s nearby:
The Cortland Northview offers Studio, Semi-Private and 1 Bedroom. Learn more.
A Place for Mom has scored The Cortland Northview 7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (616) 364-4690 to reach a resident at The Cortland Northview.
To reach a resident at The Cortland Northview call: (616) 364-4690
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.