StoryPoint Rockford

On a daily basis, I see members of the staff, including housekeepers, kitchen, staff, receptionists, and caregivers taking time out of their busy work schedules to sit and talk with the residents. That means a lot to me.

Activities were so appropriate for the ladies there. And because my mom couldn't really go out they took her to the activities with in the facility. Cleaned everyday and got to know [name removed], everyone always had a smile and helped. Nutrition and kitchen Staff noticed when mom was eating in her room and when she was sending her plates back without her eating much and told me, her laundry was always correct and wonderful. In the end when she would have accidents, they would special clean those and when I wasn't there to help her the assistants lovingly helped her. When she needed to be transferred from the hospital rehab they helped me move her things and let us know that we needed time to move her things out of her apt that was fine with no extra charge, every single person in the dementia ward was AMAZING. All so sweet and talked to her like old friend. I walked in several times while they were speaking to her or taking care of her and EVERY TIME they were helping her, reassuring her, and just talking or listening to her. Never ever heard anyone there in any room (most doors open there) speak harshly or being abrupt. Also, when she moved, our favorite cleaning lady would come and visit and [name removed] from her old ward came to have lunch with her several times even though mom had no idea who she was.

We are not sure about the value for cost, but everything is so expensive and I haven't checked out how it compares with other places. We have been very happy there. Unfortunately, mom's money will run out in this next year and not sure about what will be next.

Without a doubt, StoryPoint Rockford is the most caring, safest home for my parents, both of whom live in the Memory Care Neighborhood. Every person my parents and I have met associated with their care truly knows them. They know my mom drinks her coffee hot, black, and adds two ice cubes. They know to whom my father refers when he speaks of "The Admiral." Every person my parents know loves them. When the care team learned of my mother's recent terminal diagnosis, they became emotional. When my father becomes aggressive, they work tirelessly to placate him, learning why he's behaving the way he is. My parents are safe. They are comfortable. They will never face their declines alone, and they are never seen as "disabled." The staff works tirelessly to maintain my parents' dignity, physical and emotional health. My family will be forever grateful to StoryPoint Rockford staff for caring for and loving on my parents.

We moved mom out for two reasons - the poor quality of care and the fact they don't have Medicare waiver. In no way is this a high-end facility. Her new facility has much better care, attention staff, medical, food and more. I will not recommend Story Point ever!

I would say the staff and residents are very welcoming. We picked this community because of the location.

All 5S! Food is good people are nice and are willing to work with you. [name removed] is great and we would recommend this community to other families based on the experience we have had so far.

We have had the absolute best experience with Story Point! I could go on and on, but the highlights include: *The friendly, open, CARING staff. From the director to food service to caregivers to maintenance to housekeeping! I don’t know how they hire such great people but am so thankful they do! They are excellent at communicating and my grandma truly loves everyone there! *The food! I have been so surprised by the variety of foods they offer! They are all delicious and we love the care put into the special events! *The activities!!! There is NO shortage of great activities!!! They also take their residents into the community and do their best to get the community, friends and family involved in their events! *My only regret, truly, is not moving my grandma here earlier so she could enjoy all of the wonderful activities, outings and friendships when she was younger and more active!

The team at Storypoint is terrific, from the minute we met them they made our loved ones feel at home and part of the family. The staff is caring and focused on making sure residents are cares for and their needs are met. The daily activities, food and overall atmosphere is uplifting and supportive. I would recommend this facility without hesitation.

We were thrilled with the attention and care our loved one received at SP. the staff and administrators were kind, attentive, and thoughtful. Everyone knew the residents names and had a personal connection with the residents. We hope to never need these services for other family members but if we did StoryPoint would be our first choice.

My loved one was previously a resident at StoryPoint Rockford and this was a very nice facility. The staff was great. The food was great. My loved one loved it here! Based on our experience, I would highly recommend StoryPoint Rockford to others.

I call Storypoint my home. My wife passed away 8 months ago and this community has wrapped their arms around me - even my dog!! The staff is amazing and everyone is so friendly.

Words can never express my gratitude to storypoint and their staff. I have lived in independent living for almost 8 years. The food is outstanding, our building always smell great and the kindness of the residents and staff is the BEST. Shout out to the housekeeping team!

I love StoryPoint. When I arrived, my wife had just passed away, it was so hard. I gradually made friends and life became easier. This is my family and I am beyond grateful for the staff.

It is evident how wonderful and caring the staff are here! The events and activities they plan for their residents are so fun and engaging. It is such a fun, warm, and welcoming place with amazing food!!

StoryPoint Rockford was worth every penny! My dad thrived in this community. He developed so many friendships with both residents and staff members. The staff knew him as a person and not just another resident. Activities kept him busy - which he loved. The food was fantastic and I loved that he had a table with "his guys". When his health started to decline the support from the onsite Laurus care staff allowed him to stay in his apartment and provided and treated him with dignity and respect. I can say without a doubt that this facility gave us 6 years with our father that we would not have had without him moving there. Thank you to the staff and friends of StoryPoint Rockford!

The staff are awesome. The Lauri's Health Care Company they use has already raised rates. He went in August of 2023. I think they should lock in for at least a year. I would recommend Storypoint Rockford to others looking.

What we like the most about the StoryPoint Rockford is that the staff really does try their best to work with us on most things, but their follow up has not been the best. However, based on the experience we have had so far, we would recommend this community to other families.

I can't begin to tell you how much my life has changed since moving to StoryPoint. I now feel safe in this amazing community. It is clean, the people are friendly and there is so much to do. I also love the library where I spend a lot of time. StoryPoint is the best and I call it home.

I have thoroughly enjoyed my time at StoryPoint. I've made amazing friendships. My old place was not clean like StoryPoint. Here, it is amazing. The staff are so helpful and kind, they are like family. Five stars to StoryPoint.