The Avalon of Lewis Center

We first connected with the Avalon because of a need for respite care for my mother-in-law while my wife needed to go out of town for her work for a week followed by surgery and recovery for a 2nd week. Most assisted-living facilities, memory care facilities, and nursing homes do not offer respite care. Those that do, require a 30 day stay. We did not need a 30 day stay. The Avalon only required two weeks. I am surprised that more facilities are not as accommodating as the Avalon. Many people needing respite care will eventually require their loved one to live in such a facility. What a great opportunity for people to connect with the Avalon. There is a huge need for respite care for caregivers. We applaud the Avalon. More places should be as accommodating as the Avalon. My mother-in-law ended up spending two more weeks for some needed physical therapy. At the end of her being there for four weeks, we determined that her dementia had progressed to the point that we could no longer provide adequate care for her. She had lived in our home for four years, and it was our hope that we could care for her until the end of her life. We had come to the place where that could not happen. [name removed]and [name removed] handled the administrative details in getting the respite care in place and in transitioning to long-term care. Both of them were exceptionally kind, accommodating, and effective. The facility Nursing Director [name removed]and the memory care floor Director [name removed]were very good about partnering with us to make my mother-in-law's stay healthy and comfortable. They had outstanding attitudes whenever we had question, a suggestion, or a concern. On the whole, they were good about getting back with us in a timely fashion. The memory care unit nurses and staff were amazing. They were beyond kind to my mother-in-law and us. They provided loving care. My mother-in-law went into hospice care while at the Avalon. The hospice case manager said that she is in a lot of assisted living, memory care, and nursing home facilities. She said she had never seen Staff continue to be so concerned about a resident after transitioning into hospice as was the case with the Avalon staff in regards to my mother-in-law. When my mother-in-law took her last breath, my wife was by her side with a few staff members behind her shedding tears along with my wife. Basically, staff showed us and my mother-in-law great care and love. Foundationally, isn’t that what we really want for our loved ones that have to transition to assisted-living, memory care, or nursing home? During the many times we were there, we never saw a staff member treat any of the residents in an unkind way. It was impressive to watch how they were so patient. People in memory care can be a challenge. The Avalon staff were exceptional in how they handled matters. The Avalon has a contract with a physical therapy company. My mother in law received exceptional therapy sessions from a therapist named [name removed]. In addition, she was very kind to my mother in law and us. We were impressed by her personality and how great she was about consistently communicating with us. What a jewel she is. When you enter and tour the Avalon, you will notice it is very stylish and clean. The hallways are wide, and there are multiple lounges on each floor where families can gather with their loved one. You are always greeted by an exceptionally kind concierge at the front desk. Before we decided on the Avalon, I visited approximately 10 assisted-living, memory, care, and nursing homes in the north Columbus area. I spent time on the phone with many more. The pricing for the Avalon is similar to that of other facilities in the Columbus area. We visited some facilities that were even more expensive. The meals are good and they have an alternate choice each meal for those that do not like what is being served. They have a tall van so they can take residents to area restaurants and outings. They can also take residents to nearby doctor appointments. Was the Avalon experience perfect? No. But, I cannot stress enough how comforting it was for us that they considered us to be their partners as they provided care for my mother-in-law. It is important to remember that they have to provide consistent and detailed care day in and day out. It is not an easy thing to do. It would be our recommendation that the families of people going into care draw close to the staff and administration. They do not need to become your best friends, but get to know them. Initially, visit your loved one frequently and at different times during the day. Staff will see your concern, and you will get to see how things are handled. Show kindness to the staff. Don’t look at a staff person as another “faceless person” in your life. Learn their names; greet them. As we moved my mother-in-law’s things out of her room and left the Avalon for the last time, we were hugged by the staff as we left.

I would recommend it to others.

Great staff, very helpful. Have experienced both assisted living and memory care here. They are very patient with my mom, and have been really good with helping her transition from AL to memory care. She’s having some struggles and the staff helps brainstorm with us family members to try to find the best solutions.

My time here has been above adequate. This place very clean, there are a lot of activities for residents and the staff is top-notch, If I could improve anything it would be the quality and variety of meals, finding a way to include patient suggestions on menu items.

I would recommend the community to them and tell them how good it has been for my dad.

I can't imagine a place that could offer a better place for your loved one to live. It's bright, clean, friendly and the attention to resident's needs is impressive.

Welcoming! Friendly!

Precious Experience w/ other memory care makes Avalon the best. Staff all outstanding all are friendly and service-oriented. Vurses avartable 24/7. Meals are very good. Activities provided every day and are fun. Place is very clean. I don't think you can beat this.

If you need help, it's never far away. The people here are quick to learn: names, food & drink preferences & more. Employees are recognized for outstanding performance, and service which benefits us all! Everyone is SO KIND!

Staff is friendly, communication is prompt. The move in process was very easy to follow. I would definitely recommend the facility.

The staff is very friendly and professional. Very careful with getting her medications. Work to get her involved in activities. It is very clean. Well laid out with activity rooms. Well equipped.

Very friendly staff at this facility. Wonderful representation at the front desk! However, upon admission have found sales to be over promising and areas underperforming. Copious amounts of documentation about loved one is required so staff can become familiar with them, although it's apparent this is not done and certainly not with agency aides. Clothes have not been returned when washed and personal items have been lost. There is a lack of accountability with nursing staff at times. Memory Care director is fantastic and majority of employed aides are caring. The admission director and lifestyle director there are great as well.

My mother is currently a resident at The Avalon of Lewis Center and everything has been great for her so far at this facility. The cleanliness and friendliness are great. The staff, care services, meals and activities are also great. Everything is good! My mom loves it and that is all that matters. She is happy. I would recommend The Avalon of Lewis Center to others.

Avalon is awesome. We have been very happy here. The facility is nice and the personnel are friendly and always there for you.

During the first week here, I noticed positive changes in my mom's attitude and behavior. I feel that the staff and environment had a large part in making her feel at home. The staff is very caring and personable.

So far, very happy here. Meals need to be improved. Staff and employees are very friendly and cordial.

I love living here. We are a family and I have a lot of very nice friends. This is much better than living alone, which I did for over 30 years. The staff is wonderful and we always have many activities to keep us busy and special day parties at least once a week (usually more). I feel blessed to have chosen The Avalon.

Family is always welcome

My father came to the Avalon because of some negative experience at his prior assisted living facility. The staff at the Avalon made every effort to make the transition a smooth one and we were concerned because of dad's memory issues. We need not have worried because my dad is very happy there and has nothing but good things to say about his new home. The facility is bright and welcoming with a nice exercise room that has state of the art machines. My dad is currently getting physical therapy and enjoys the activity. There are several community activities during the week like socials and happy hours that give residents a chance to know and interact. My dad has also been very complementary of the food and he looks forward to meals. Our entire family was at first concerned that the move would be hard for our dad, but we have now seen that it has been very positive and we are more than satisfied with the services provided and interaction that we have with everyone at The Avalon!