The Addison

Staff provided support just like they said they would during a challenging time. They provided clarity about costs and services, and readily provided referrals to additional needed services after learning resident needs.

Dad hates the food. That's my only piece of info. I like the rec lady, but she's only one and the activities are mainly focused on non active folks. No outings. Whole system is bad unless you're able to pay 11k a month. The Addison does pretty good considering

The facilities are top notch - newly renovated, attractive. The staff is excellent; warm and friendly, they know patient by name and recognize family members. They are pretty responsive to needs and requests. I would like to see someone staffing the reception desk more frequently, and the monthly activities calendar needs to be in large print so residents can read it. But overall, one of the best facilities I've seen in the Triangle.

They have one care giver to 6 residents. Most in memory care really need much more attention My husband has falling 3 times and gotten 9 staples in his head and got a brain bleed I have the VA helping me with 20 hours a week one on one care that come into Addison Monday thur Friday 1pm to 5pm to make sure he doesn't fall. I really can't afford to put him in a more expensive facility and from what I hear under staff and under care everywhere is pretty common. For the most part, the older staff are more attentive, whereas the younger staff are on the phone and lazy. Also men are not attended to as fast or as often as the women. I just feel I have to spend more time at Addison to care for him myself. They tell me he refuses showers so they cannot make him shower however it's always the young staff that tell me this and Addison gives the residents different care givers every single day.

My mom was briefly a resident at The Addison. The staff seemed decent. Communication with the family was lacking. The move in process was okay (the maintenance guy was great). The staff did not seem very attentive to my loved one. Her room had old food in it. Based on our experience, I cannot recommend the facility to others.

I would recommend to others. Overall, we are happy with the experience our mother is having, given her condition. The work of managing the memory care facility has got to be difficult and I appreciate them keeping her safe. Can't expect much more.

The Addison stay was for respite care and he was there for 2 weeks. During that time it went very well. Based on the experience I could recommend The Addison to other families who may need a place for their loved ones.

My loved one is currently a resident at The Addison and the experience has been very good, so far. They recently worked with me to lower my loved one's base rate so that she can stay there longer. I would recommend this facility to others. My only concern is the turnover with the RNs, but the rest of the staff is stable.

We enjoy The Addison because the staff is friendly. They speak when they see you and are available for any questions. The facility is clean and has plenty of space for my grandmother to get in her daily steps. The rooms are a great size to keep her from feeling closed in. It was the only facility that we toured that felt like home. I would recommend this facility to anyone searching for a new home for their loved one. I sleep well at night because I feel like we made the best decision.

The Memory Care staff go over and above getting to know the residents. [name removed], the Director of Memory Care is awesome! She treats every resident like they are a member of her family. She is so caring and wants what’s best for each resident. She is knowledgeable and very professional. She is a role model for less experienced staff and if she sees someone struggling she is on it! This has been a hard transition for us and she has definitely made it a bit easier! The Addison is very clean environment as well.

My loved one was previously a resident at The Addison for a short time and her experience at this facility was okay. I feel that they need to be more attentive to the residents. My loved one was not showered like she should have been. There was also food in her room that should have been thrown away. They did not seem very attentive to things in general.

I will rate all questions a 5. The staff at the time my mother in law was there (2019) was the most helpful and friendly. They did have some turnover, but that us to be expected. The thing that stuck out most about The Addison was the cleanliness of the facility and the interest of care for their residents. I would absolutely recommend this community, As long as the administrative staff that was there in 2019 is still there. Otherwise I would not know much about their service, etc.

I liked the way it looked and I had a positive interaction with the people I spoke with.I would say it was a good experience. I would use them again. I would recommend to other families.

They were great with intake, and marketing. There was a number of issues. They did have a lot of residents, or staff. My loved one received minimal care, and their level of awareness and conscientiousness dropped after being there. It looks good on the outside, but they did not have a lot for my loved one to do. They did not have padding on the floor, or rails to keep the residents safe. They had hardwood floors, and it did not seem safe. My loved one tried to get out of bed, and fell, which caused serious injuries. She ended up passing. They refused to give me a refund. What they represented, you did not get. I would not recommend anyone going here.