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I have a warm, spacious and comfortable room. The staff is patient, helpful, alert and sincere. I feel safe in my environment and well cared for. There is a significant amount of activities geared towards a man my age, which is 73.... Read more
Conveniently located in the “City of Medicine,” Carolina Reserve of Durham is a modern home built on old school comfort. Nurturing residents’ independence and wellbeing, the community’s commitment to senior living is reflected in its family-like atmosphere, active community involvement, and inviting living spaces. You’ll appreciate upscale features like elegant landscaping and open-concept community areas, perfect for meaningful visits from family and newly discovered friendships. With everything you could possibly need in one safe and secure place, plus the freedom to explore your interests and passions, you’ll find it easy to find your home in this community.
Say goodbye to laundry and lawncare and hello to more free time! Professionally trained staff is available around the clock to help make each resident’s daily life as easy as possible through services like routine housekeeping, laundry, and dry cleaning. Not to mention the state of the art healthcare, including medication management, on-site hospice and therapy, specialized diabetic and incontinence care, and a cutting edge memory care program which combines innovative programming and activities with personalized, hands-on attention.
This amenity-rich community makes it easy for you to be as active as you’d like. Dine in a thoughtfully designed restaurant-style dining area, where...
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Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.1
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44 reviews9.1
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A Place for Mom has scored Carolina Reserve of Durham with 9.1 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Carolina Reserve of Durham has 44 reviews with an average "overall experience" of 4.6 out of 5.
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First day my mom was there she was not fed and they forgot her medicines a few times. The staff didn't come to room when she called and we paid extra for high level of care. The place is better for people who have dementia. The physical therapy awful. She started doing things on her own because she didn't receive assistance . But it worked out because she was able to move to independent living
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Response from Carolina Reserve of Durham
September 23, 2024We are truly sorry to hear about your experience. We take feedback like this very seriously and would like to address your concerns as soon as possible. Please get in touch with Chaunda Graham, Regional Director of Operations, at chaunda.graham@navionsl.com so we can learn more about your specific situation and work to make things right. Thank you for bringing this to our attention.
Carolina reserve of Durham is a must see community in Durham. This community is very welcoming, clean, and an overall amazing senior living community. Highly recommend! The nurse, the marketing team, director and care staff are top notch
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Response from Carolina Reserve of Durham
December 1, 2023Hi Dianna, We're thrilled to hear your positive feedback about our community! We strive to create a welcoming, clean, and overall amazing senior living experience, and your review confirms that we are achieving our goals. Thank you for your kind words and continued support.
Great caring staff!
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Response from Carolina Reserve of Durham
December 1, 2023Thank you very much for your kind words about our team, Olivia! We appreciate your support.
I have a warm, spacious and comfortable room. The staff is patient, helpful, alert and sincere. I feel safe in my environment and well cared for. There is a significant amount of activities geared towards a man my age, which is 73.
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Response from Carolina Reserve of Durham
December 1, 2023Hi Frank, Thank you for sharing your positive experience! We are delighted to hear that you find your room warm, spacious, and comfortable and that you appreciate the patient, helpful, and sincere nature of our team. Your sense of safety and well-being is our top priority, and we are dedicated to creating a supportive environment where you can thrive. We are also thrilled to learn that you enjoy the variety of activities. Your kind words affirm our dedication to providing a fulfilling living experience for our residents. We appreciate you being such a valuable part of our community!
I went by to tour the community for my mom, but wasn’t able to schedule an appointment. The executive director was immediately able to accommodate and show me around the community when the marketing director was out of the office. He was so helpful and took the time to answer all my questions. This was my first community I toured and was so impressed with the cleanliness and caring staff while working with the residents. Anyone would be lucky to love their loved ones into this community.
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Response from Carolina Reserve of Durham
November 30, 2023Hi Rosie, Thank you for sharing your positive experience with our community! We are delighted to hear that you were impressed with the cleanliness of our community and the caring nature of our team. Your kind words affirm our dedication to creating a warm and welcoming environment where our residents feel valued and respected. We appreciate your considering Carolina Reserve of Durham as a potential home for your loved one.
Carolina Reserve of Durham has been perfect for my Grandma! She loves it there! Has made lots of friends and the staff is amazing! Super clean place, very accommodating, and lots of activities on a daily basis.
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Response from Carolina Reserve of Durham
November 30, 2023Thank you for sharing such a heartwarming testimonial about our community, Lane! We are thrilled to hear that your Grandma has found a warm and welcoming home. Your positive feedback about our team and the abundance of activities offered confirms our dedication to creating an exceptional living environment for our residents. We appreciate your kind words.
I had a wonderful experience when I toured the community. The rooms are super nice. The building is beautifully decorated. The residents appeared very happy and well cared for. I was so impressed with the staff. The atmosphere is just so friendly , clean and welcoming!
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Response from Carolina Reserve of Durham
November 30, 2023Hi Denise, Thank you for sharing your delightful experience touring our community. We are thrilled to hear that you found our rooms to be inviting, our building tastefully decorated, and our residents exuding contentment and well-being. We are honored that you considered our community and appreciate your kind words.
I recently visited a family member that resides here and all I can say is WOW! From the upper management down to housekeeping, you can see they all truly care! I cannot be more pleased to know my family lives here! If I could give higher than 5 stars I would.
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Response from Carolina Reserve of Durham
November 30, 2023Hi Gabe, Your glowing review of our community is truly heartwarming, and we're delighted to hear that your recent visit left you with such a positive impression. Your family member's well-being and happiness are our top priorities, and we are honored to serve them. Thank you for your trust.
I toured here last week and I was beyond impressed. Management was engaged all the way up to the executive director. The building was clean and staff was very friendly. The sales director answered all of our questions and seemed to truly care, which isn’t the same elsewhere. When we are ready, our love one will definitely go to this facility for their forever home!
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Response from Carolina Reserve of Durham
November 30, 2023Hi Natalie, Your heartfelt feedback about our community leaves us deeply gratified and we're delighted to hear that your recent tour left an exceptional impression. The collective engagement of our management team, from the frontline staff to our Executive Director, reflects our unwavering commitment to providing an exceptional level of care and support. We are particularly honored by your positive assessment of our Sales Director's attentiveness and genuine concern for your needs. Your kind words reaffirm our dedication to creating a warm and welcoming haven for our residents and their families.
I recently toured this facility with the Executive Director. The building was beautiful and inviting. The Director was very knowledgeable and made the tour easy. I think my family and I have found a home for mother.
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Response from Carolina Reserve of Durham
November 30, 2023Hi Donna, We are honored to hear that you had a positive experience touring our community! We strive to create a warm and welcoming environment for our potential residents and their families, and it's gratifying to know that our efforts were reflected in your visit. Our Executive Director's expertise and dedication to showcasing our community are invaluable, and we're delighted that their guidance made the tour informative and reassuring. Thank you for considering The Carolina Reserve of Durham as a potential home for your mother.
My mom has been here for 6 months. Memory care. She's 91. The staff has been kind and caring. The facility isn't too big. About 50 residents I think. It's been a good experience all the way around. Memory care is difficult and they have done a really good job with my Mom.
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Response from Carolina Reserve of Durham
November 22, 2023Hi Jay, Thank you for sharing your positive experience with our Memory Care community. We are incredibly grateful for your trust and confidence in our care. Your mother's well-being is our top priority, and we are committed to providing her with the compassionate and personalized care she deserves. We are honored to be a part of your journey and will continue to do our utmost to make her experience positive and fulfilling.
On first thoughts the overall is about a 3. The cleanliness # is based on the urine smell that hits my nose as I walk into the memory care unit . Maybe a 2.The staff gets a 5 for sure. Quality of care is probably a 5. I have not eaten there.? The food looks good and my family member seems to eat well there. Probably give it a 4. Activities sound great Give that a five. So overall probably a 3.5-4. Ask me again soon.
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Response from Carolina Reserve of Durham
October 2, 2023Thank you for your thoughtful review. We're delighted to hear about your positive experiences with our team, quality of care and the activities we offer. Your feedback is greatly appreciated. Regarding your cleanliness concerns, please know that we take this matter seriously and are committed to addressing it promptly. Should you have any further questions or comments, please feel free to reach out to our Senior Regional Director of Operations, Hollie Bailey, at hollie.bailey@navionsl.com. Your satisfaction is important to us, and we're dedicated to providing a comfortable and enjoyable environment. We look forward to continuing to serve you.
All was excellent. What we like most about the community is The staff. I really trust them . They are always including me with every decision they make in regards to my mom's care and happiness. It is a very clean place and the have a tendency to spoil ALL of the residents. It not a community for care. It's a warm home. Even the family members great each other like family. I have adopted more adult children who have family members residing there. We have so much in common.
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Response from Carolina Reserve of Durham
August 9, 2023Thank you for your positive feedback! We're delighted that you've had an excellent experience at our community. The trust you place in our team and their inclusive approach to decisions for your mom's care and happiness means a lot, as she is a valuable member of our community. Our clean and nurturing environment aims to provide a warm home for residents, fostering a sense of family not only among the residents but also among their loved ones. We appreciate your kind words and your presence in our community!
My parents are very happy here, which says a lot to me. This facility is great. It's a warm environment, beautiful and clean, and there are always activities going on. Everyone has been extremely friendly and most of the residents seem very happy here. The food is good, good quality and variety. My parents have mentioned, several times, how much food is offered here. They also have a good variety of activities: a lady from the zoo has brought animals in, they took a trip to the Butterfly Museum, performers coming in to sing, and regular in house activities as well. They do offer transportation, but that could improve. It's sometimes hard to schedule/coordinate and I think that's due to availability and only having one driver. Housekeeping is done often and things are always neat and tidy. Laundry is done once a week and is always returned to the residents the next day. Communication with the family is very good. We were impressed with this facility from the very beginning when we arrived for our tour. In fact, my husband even asked me if I wanted/needed to tour the place because it felt so nice from the very beginning when we walked in. It's a great place! I would absolutely strongly recommend this facility to family and friends.
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Response from Carolina Reserve of Durham
February 24, 2023Thank you so much for taking the time to leave us this wonderful review! We truly appreciate your kind words and honest feedback about our community, staff, amenities and services. We always strive to offer the best care and services possible and reviews like yours show us we're staying true to our mission.
We were not happy there. As soon as we moved in, the activities director happened to quit. I think they had a new manager. Our loved one was being charged for Level 3 care, which she did need at first. But they weren't really doing anything for her. Sometimes they forgot to bring her medications to her. There was a day when she first moved in that they forgot to feed her - I think it was just a lack of communication to all the staff that they had a new resident. They didn't come consistently when she pressed her call button. So she just started getting up and doing things on her own. They sold it to us very well, It's a very clean facility, and they just got done remodeling. But I feel like it's more for people who really need a lot care, and less for people who are mentally acute and active. Many of the residents had dementia, and our loved one had a hard time finding people to talk to there. It was also very expensive for assisted living. I will say, they did reassess her and are giving me some money back. And they are very friendly - the staff are very sweet and nice.
Response from Carolina Reserve of Durham
January 18, 2023Hello, Resident care and family satisfaction are our highest priorities, and we’d like to learn more about your experience with our community. The claims made in the review do not match our ethical or procedural standards as an organization and we'd like to investigate these claims internally. To discuss matters further, we ask you to please reach out to our Senior Regional Director of Operations, Hollie Bailey, at hollie.bailey@navionsl.com.
My mom receives great care here, she’s very happy and so is the family. [Named Removed] and leadership are great, if you ever have any issues, all you have to do is mention it and everything gets resolved or addressed.
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Response from Carolina Reserve of Durham
January 17, 2023Thank you so much for leaving this wonderful review about our beloved community! We truly appreciate your kind words and support.
As someone who was recently brought in to work in the Life Enrichment department, I have been blown away by the compassion and dedication of this place. The staff truly cares for each resident as an individual and goes out of there way to make each and every person (resident and staff alike) feel seen and appreciated. I respect the integrity of the leadership and the importance they place on creating a safe, loving and happy environment for all.
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Response from Carolina Reserve of Durham
January 17, 2023Thank you so much for leaving this wonderful review about our beloved community and staff! We truly appreciate your kind words and support.
I recently toured looking for a place for my father. The place was very clean and looked great. I spoke with the Administrator he was very kind and knowledgeable. He lead me in the right direction. Hopefully with his expertise we will have dad moved in by January!
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On reflection, it is far easier now to assess my personal experience with Carolina Reserve. Considering our dire circumstances and the urgency we faced in late June, 2022, CR stepped up and helped to facilitate and secure placement for our Mom. This was no small task as " Mom" who was suffering from advanced Dementia was not the most desirable candidate for any long term care facility. However, the Director of Sales/Marketing with whom our family got to know, took a personal interest in our plight. She felt that despite the challenge Mom might present, Carolina Reserve would be an appropriate fit. Although there were occasional missteps due to changes in staff and Covid outbreaks, the community kept residents and loved ones informed and updated reasonably well. The facility itself was going through renovations while Mom was there which was disruptive, but the end result was worth it. It is a well maintained and very attractive, intimate community and worthy of consideration.
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We had a very good tour at Carolina Reserve of Durham. They were very kind and very receptive. They answered all of our questions. I thought it would be a good fit for my loved one. But after their nurse evaluated her, they felt she required too much care. Which came as a surprise. I don't think she seemed to require more assistance than the other residents I saw on the tour.
See what the neighborhood has to offer and what’s nearby:
Carolina Reserve of Durham offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Carolina Reserve of Durham 9.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (919) 403-0055 to reach a resident at Carolina Reserve of Durham.
To reach a resident at Carolina Reserve of Durham call: (919) 403-0055
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.