Sunrise of McCandless

From the first time we walked in, the facility was first rate, everyone we talked to was friendly and knowledgeable. We could see the interaction with the residents was excellent. Everyone there was extremely helpful and answered every question and concern we had.

The staff was friendly and there were good amenities. They also have two community pets on site, this was important to us because [name removed] has a dog but the dog wasn't going to be able to follow him into the home because he could not take care of it himself.

Initially I was impressed with this facility but as time has gone on I’m less so. Lack of staff, washing machines that are broken and sometimes limited food. We supply additional private care and thank goodness we do. The night staff rarely check on the residents.

Smells like stale smoke. Food is horrible. Staff is pretty good for most part. They are trying.

I would recommend this facility for the care of my loved ones. They care for their customers. The feedback that I received on the food is that they variety and serving size (more) could be improved.

We have had no experience with the meals and dining service, but our loved ones seems to be ok with them. For the activities, our loved one didn't like them, but that was just her. The place was very nice and a comfortable place for mom's last year plus. She was a bit of a recluse so the activities didn't appeal to her. The costs were prohibitive, but maybe they all? Staff was for the most part great. Medical was very good.

The staff is pretty friendly at Sunrise of McCandless. My dad says that some of the workers are very good and others are lazy and do not do much. I have been happy with their communication with myself. My dad loves the food. Unfortunately, he doesn't attend any of the activities and says he has nothing in common with the residents. The staff seems to be very nice to him. My dad has mentally improved significantly since being at Sunrise. I would recommend the facility to others, the biggest drawback is the cost.

I am very satisfied with the wonderful care provided by this facility for my wife. She has improved greatly at Sunrise of McCandless. Management and Staff are very professional and pay attention to details with favorable outcomes. They worked well with Concordia which is where my wife had rehab. I would definitely recommend to use this facility to provide care for my loved ones.

We thought the facility was beautiful and the staff was very helpful and friendly. The food was not good and almost always luke- warm. One resident said the food used to be great but they changed companies and the quality and service went way down.

Big complaints from my brother who's at McCandless. No service in the dining area and questionable food service during the weekend. Could someone there explain the problem?

we really like the overall openness of the community, its very bright and welcoming not gloomy at all. The staff are great and keep up with communication any time something happens to our loved one. The place is pretty much immaculate.

They keep the pools closed all summer and winter, so do not expect to wear a bathing suit or short sleeved shirt.

Overall we're pretty happy with them and have had a positive experience, but I do think it's a little expensive. I think the environment is nice - the facility looks nice. Some of the staff have been really great, others not. I feel the aspect where they have the most room for improvement is the food. My loved one tells me it just doesn't have a lot of taste.

We were never really informed about what activities were happening in the center. My loved one was put in a room and was given his meals and his medicine and that was it. I would not recommend this place to everyone. My loved one was ill and sat in pain for a while because they would not give him meds. He was not shaved because he was showered and they said we would have to be more to have that and increase his level of care. I felt that the staff were very condescending and don't know answers. They also missed one of his medications for a month that caused some issues.

The meals and dining service at Sunrise is usually pretty good. There are activities like bingo, movie night and card games, but it seems like only a few residents and the same residents participate in them. The value for cost is not bad, but still pretty expensive.

They're very attentive. The residents seem happy and clean, and the place itself seems clean. There's lots of staff around all the time. They constantly have people reviewing my loved one's situation and care. For instance, I just had a meeting with eight of her caregivers, and they were very helpful. Everyone is very helpful, available, and pleasant.