Harmony at Harts Run

The staff and everyone at Harmony at Harts Run were very helpful and understanding. Everything is going well.

My dad entered as an Assisted living patient. Within days he went to memory care. This was highly suggested by the Healthcare Director. He is a fall risk so memory care seemed understandable to a certain extent. Well he has gone to ER 3xs bc of falling. One was this past Friday. He was left in his wheelchair unattended knowing he is a fall risk. He wanted to go to sleep so he attempted to get back in bed. Two nice size lumps on his head and a large lesion on his left thigh that no one could explain how that happened. It was not cleaned out and it was left open. He also is on a blood thinner. Let’s go back a few weeks. I go to visit my dad and usually his door is open all the time. This Saturday evening it was not, in fact it was locked. I looked around and there was my dad randomly sitting in his wheel chair in a hallway all by himself. He looked at his nurse and said you locked me out. She laughed him off like he was the crazy person. Next, I go visit my dad on a Wednesday evening

We are very pleased with Harmony, it is beautiful.The only problem is what it is everywhere, short staffed. There has been a lot of turnover since we moved our aunt in, but she is happy & has adjusted well. She enjoys the activities & the trips on the shuttle. Being able to make doctor appointments & schedule the trip with them. I will say the front desk staff & the directors are very pleasant & helpful when needed,

My fiance spent two weeks at Harmony at Hart's Run for Respite. Considering all the needs he has I think the staff at Harmony did a very good job. His needs were different from most of the residents. I think that he does need more of a skill facility. He enjoyed the people and the staff. He said the food was good. I do think they could do a better job with there housekeeping. I felt the room was dirty when he moved in and when I pointed out a dirty sink it did not get cleaned.

My brother is the resident at Harmony at Harts Run. All of the staff have been very welcoming to him and especially his little dog. The care has been good and they are getting to know him. The only complaint that I have is the response time of maintenance when issues arise in his apartment. Also as a new resident’s family member I feel like I am still learning how to help him navigate the services offered there. All in all our experience has been a positive one so far.

I haven't met a staff member that hasn't been warm, welcoming, and helpful! I feel like they are friends and my dad loves to joke around with them. They really take the time to get to know their residents. I do think they could be better about communicating with the family. As the family POC, I haven't seen a single email with an activity schedule or menu. I have to rely on the papers that are posted around the facility to know what's going on. The apartments (at least for the independent living side) are beautiful! I wouldn't mind living there myself, if I'm honest! Appliances are new, finishes are new and fresh, and the entire facility is spotless! The only true complaint we have right now is the food. When my dad first moved in, he raved about how good the food was. Access to three quality meals each day (paying a little more for this meal plan option) was a real draw for him in selecting Harmony over other facilities. However, for the past three weeks, the quality has dropped dramatically. He and I have both discussed this with on-site personnel. Something has definitely changed and I plan on contacting the corporate offices about it since this is the only issue they haven't been responsive about.

Excellent care and staff. The food is delicious and they have live music and numerous activities for the residents

One thing the Harmony at Harts Run community could improve on would be Not kicking people out when they're sick and need more care

The staff are very nice. The food is great. My first impression was that it was VERY clean and well maintained. I would highly recommend this facility to others.

This facility provides bare minimum. YOU have to supply basic items that were usually included at most places. Bedding - shower curtain - diapers etc. If you don't give them access to your checking account, they charge an additional $[removed] for writing a check. (Initially they wanted $[removed]) Not a good experience. Get ready to order pull-ups from Amazon to deliver to your loved one. What a hassle... I guess this facility might be better if you live close by. ---So you could see your person daily to get them what they need.

Harmony at Harts Run was wonderful. Beautiful, clean facility and caring, responsive staff. Competitively priced, we were very pleased with the care they provided my Brother-in-law during his final stage of cancer. I would highly recommend the facility.

They have had a lot of turnover in management since my loved one has been here. They have staffing issues but I know that is an issue everywhere in general right now. He has pulled his call bell a couple of times and no one has come. The staff that are there are very friendly. I think they need more activities where they bring entertainment into the building because my loved one cannot participate in a lot of the things they do. He does love the exercise room. The on site PT is a big plus as well, they have been great to work with.

I would recommend they pay more attention to their residents to ensure their safety. It seems that there were only 5 residents during the time my loved one was there. The community was beautiful. My loved one did fall a few times during their stay. Some of the staff were great at making sure my loved one was safe, and clean. There were other staff that didn't seem to care as much about the residents. The food was always late for the residents in memory care. The community has a lot of potential as they are working out their growing pains.

I would recommend Harmony at Harts Run to others for their loved ones. This is a beautiful community with friendly staff. The staff are good at following up with the family with answers to our questions or concerns that we may have. My loved one thinks the dining service have been good. The food preparation could be improved for the residents