St. Clare Commons

[name removed] was always very understanding and helpful with our family.

What we really like about the St. Clare commons is that they help our loved one with her medication. We also like the house hold cleaning service and laundry services. We would recommend this community to others.

You get a great feeling walking into this facility, the cleanliness and just the overall feel was better than any other places we looked at. The only issue was the actual care, the staff members were not giving the care that we had hoped for. We also had issues with communication from management and their ability to deliver. I do think this is a good place for the right fit, the physical appearance and the amenities were great.

Clean, safe, comfortable, and accommodating, this facility is at the top of my list for places I would like to see my father-in-law live. Very impressed with the faith-based care and consideration for all faiths.

Very nice. Only down side turn over of employees who then have to start all over to know the residences and their needs

Very impressed by the facility and the people we met. The catholic community was a nice perk for us.

High turn over of staff in memory care. Understandable. I let them know when I have a concern and it is addressed immediately.

A fried is staying there - it is better service and care than a 5 star hotel. The people are great - the food is great - I would move in if I had issues.

If I could rate this place negative stars, I most certainly would! Our loved one arrived from a local hospital and they were not able to shower for close to a week (due to back surgery that had complications). Caught staff aids/nurses lying among themselves. They place "pass the buck" game here, heavily. Their favorite line "I'll be right back" and if you see them again that day, you are lucky. They are on average (so far) 90 minutes late with pain medications and other necessary medications. That right there is UNACCEPTABLE! Our loved one has pushed the call light while we were visiting (has happened numerous times now) and approximately 45 minutes of time would pass before someone would come check on our loved one. Some of the nurses have no idea what they're doing (are they even fully licensed?) as they suggested it was OK to take Norco/vicodin at the same time as a muscle relaxer! This happened the first morning and it almost sent our loved one into CODE as the blood pressure went to a very very low level! Nurses aids kept telling everyone our loved one refused to shower (which is not true as we were all sitting in the room)... and, in addition, one of those that was lying, told our loved one that they 'had two ahead of them'. (this was before they told everyone they were told 'no' by our loved one). The heat is ON in the room... it is middle of summer time.... and there is heat blowing out of the ceiling vent. Temperature outside is almost 90f and HEAT is blowing in their room. We complained and were told "we'll notify maintenance".... it has been 72 hours later... is maintenance in another state? Another aid took our loved ones gingerale and said 'i'll be right back' (said she was going to get a cup with ice)... that aid never came back that night. Food tray was dropped off around 6:20pm... picked up at 4:30AM. There is sooo much more I cannot even begin to elaborate. I am filing a formal complaint with the Ohio Department of Health (ODH), Provider and Consumer Services Unit (PCSU). DO NOT SEND YOUR LOVED ONES HERE (unless you want them to be neglected, lied to, treated like they're invisible, or otherwise mistreated... ie... strapped to a wheel chair (big article write up in toledoblade about that incident) or unsupervised adult who drowned in the pond out front and died. (those two are facts).

Our dad was found lying on the floor, naked and cold. He had only been there 2 days. He also received cuts from the fall. This place is a joke. I cannot give any category a high rating.

I like that they come to my mom's house and keep her company while they are there. They have been on time for the visits and I would recommend them because it is going so well.

I toured this community for my mother and her needs. The tour went well, this is a nice place. From what I saw the community is very well maintained. Everything was very well-kept. The staff was professional and informative. They don't have many activities available for the residents. My tour was very nice, this is a good community for the right person.

Mom is still adjusting to living at St. Clare Commons. She does not like the food. They do not offer a lot of activities in the memory care unit. The staff are nice, answered our questions and are professional. The pricing is extremely reasonable for private pay and I would recommend this community. They keep this community clean.