Otterbein Pemberville SeniorLife Community

It has been a good experience for the most part for my Mom and our family. The staff is very helpful with laundry and housekeeping and letting my Mom do a little bit of it herself. I would very much so recommend Otterbein to others looking.

The rooms are relatively spacious. There is a nice outdoor courtyard with walking path and multiple seating areas. Food is good, but repetitive. Has been short staffed, rooms have been dirty, poor communication and follow through in the past with aide duties, medications, etc. Limited supervision of wandering individuals due to staffing and malfunctioning alarm. A lot of extra fees for necessities that are covered at other facilities. I.e. briefs, bandages, laundry, Toiletries.

The staff are very loving and caring. They're very good for the residents. The facility is nicely laid out and very clean. It's very easy to find your way around. The meals are not always served hot, which my loved one tells me about often when I talk to her. Remedying that would go a long way. But overall it's a very nice place for seniors to happily spend their years.

The friendliness of the staff really stood out to our family, and based on our experience so far with Otterbein Pemberville we would recommend this community to other families

I had a terrible nightmare. In the morning of my dream I was shoveling snow. In the afternoon I was mowing lawn. The gutters needed cleaning, the roof needed patching, the furnace needed fixing. Wait! i That was no dream. That was how I lived before we moved to Otterbein. Now, no chores; no worries. We have a beautiful,, safe and comfortable dwelling. There are people all around us who care. They know us personally. They want us to be happy, and they make us so. There are myriads of fun activities, both here and off cam[is to which they will take us. We have friendly neighbors with whom to share the joys of life. No matter what happens, my wife and I are in the right place.

My mom was taken in for rehab. She went in walking but falling and came out in a wheel chair. The two showers a week were done on day 8 and day 15 at 9:30 pm. Her therapy was very inconsistent and doctor’s orders were not implemented. The long wait for help to go to the bathroom has now put her in depends. Shortage of staff does not excuse her lack of care.

I would tell a friend to consider Otterbein Portage Valley. The food is good. The room sizes and layout of the community are fine. The staff is very helpful. There is outdoor space for residents to use.

My sister toured this facility and was very happy with everything. The cost is fair and she really liked the information that she received.

The staff at this community are outstanding. We like the cleanliness of the community. The menu is appealing with a lot of choices. The activities are available for the residents who want to participate. We would recommend the care and value of this community to other families.

This is a beautiful place that is surrounded by the woods, it is gorgeous. It is in a good location for our whole family. Mom is able to signup for many activities and has been on a few outings like a concert and state park. She is able to be more active and social. My parents are doing very good but the communication could use more improvement for the independent side.

Cathy visited on Tuesday. She liked it especially the location