Spring Haven Senior Living

Accommodations are good. Food service is sub par. Assisted Living leaves alot to be desired. I would give the med techs and management a 3 out of 10. Not the med techs fault. Hopefully things can get better. If not i am gone.

Every person we have worked with has bent over backwards to help my family and provide the best possible care for our loved ones. We began this journey expecting to move our parents into independent living but quickly had to pivot to assisted living, and now are in process for moving to memory care. We have felt supported every step of the way.

5 for all categories! Mom is very happy. [name removed] is especially helpful with any and all questions when my mom has any. They will take Medicaid when her money runs out. But the facility is beautiful. I highly recommend Spring Haven Senior Living.

Spring Haven staff is very knowledgeable in regards to helping families navigate through the assisted living process. The patients rooms are clean and activities are always being developed to include family members. I do wish the staff that worked on the weekends in the memory care unit were a little bit friendlier.

This community is a special place. Their management team is absolutely incredible. Each one of their directors treat me like I am family. I highly recommend this community. The improvements they have done are incredible!

The Administration is rigid and doesn't stand behind terms in individuality negotiated agreements and attempts to move guests to a higher level of care without pre-determined costs and unilateral assessments.

As a whole it was not a very pleasant experience. I understand that they recently acquired new owners and were trying to make improvements cosmetically, but there were a lot of things that they will not be able to change. The building is way too large for a very understaffed labor force. Hallways are very long and narrow and unnavigable with two people on wheelchairs or walkers trying to pass each other unless one steps into a cubbyhole at the doorway. Did not like people sitting on the balcony over entryway smoking and throwing cigarette butts down on the ground making a large pile at the entryway. Nine out of 10 times , facility smelled of urine or animals, dogs. I felt like I was constantly in a battle in everything I try to get done. And some things never got done especially with maintenance, very poor staff. Most caregivers were nice, but overworked and slow to respond usually. Biggest downfall for my mom that I experienced also was the whole dining room experience. It was pathetic to see a bunch of people lined up 30 minutes before the dining room opens for assisted-living clogging up the hallway and around the only elevator that serviced all of those floors in a rush to get into the dining room because as I witnessed on more than one occasion, assisted living got the leftovers from independent living dining room and if the first choice ran out cafeteria worker would holler out sorry no more choice A, so you are going to have to have choice B. Constantly ran out of salad and my mom came from a facility that had a full-blown salad bar. She did not like the seating arrangement, never knew where she was going to be seated or who she was going to be with. All of that being said it was a UTI that landed her into another facility where she is very happy and it is a much better fit for her. Unfortunately I would not recommend Spring Haven to anyone

When my loved one was in the Independent Living section (no assistance), everyone was nice and kind, the food was hot, everything was clean. However, when she was moved to the assisted living section, things changed drastically. Assisted Living is in the back of the building - hidden, and run down. Most of the nurses acted like it was an inconvenience to do their job - bathe my loved one, give her her meds, help her to the bathroom, answer the call button. She laid on the floor for 11 hours after falling because no one answered her button. My loved one had to wait an hour for cold food at every meal. When she was too weak to walk, she went hungry because the nurse refused to push her down in her wheelchair. She had an accident (bm) in her arm chair, the staff just threw a towel over it. The head nurse was constantly trying to talk me into moving my loved one into the memory care unit (nothing is wrong with her memory). I was constantly taking her back and forth to the doctor for her blood pressure, only to find 5 of her BP pills under her chair and bed when I moved her out, which is also when I found smears of feces on her bathroom walls. I would most definitely NOT recommend Spring Haven to anyone who needs any assistance.

This is the only decent place that accepts Medicaid. The only reason we chose it. The cockroaches are so nasty even when the apartment is clean. We still see them. The renovations are like putting perfume on a skunk. If my grandma could afford other places we’d put her there. Narrow hallways and no nice places to roam around. Memory care is like a jail.

I would recommend Spring Haven Senior Living to others. The staff is wonderful. Communication with the family was great, they kept me well informed. Most of the meals my loved one enjoyed, but you can't expect everything to be like home.

It’s nice but mediocre. You get what you pay for. My grandma doesn’t have the biggest budget and this was the only decent place that takes Medicaid. Staff is nice, but the smell is like urine in some places of the building. New to the facility, but hoping for better changes.

I went in to see about the place for my dad. Horrible front desk etiquette, very unprofessional, no one was available to answer my questions or get me pricing. It was 12:30 in the afternoon, and I figured I’d get someone to talk to me. I was told they were preparing for a party and no one was available. I spoke to a lady in the lobby who lived there who wished she had the money to live elsewhere because they raise the rent and things are not good with the new management. I don’t plan on going back to talk to anybody. I will probably choose another place for my dad with all the negative energy in that place.

Out of all of the facilities we looked into, we just liked Spring Haven the best. The Staff are all very helpful and knowledgeable. It was everything we were looking for. I would highly recommend. Within budget. Friendly residents.

I would recommend. The staff is awesome! The residents are very friendly, and welcoming.

My mom has lived at Spring Haven for several years and has recently been infested with bed bugs. Roaches have been an issue for a while but they can’t seem to get rid of them. They are in moms kitchen and bathroom. My biggest concern is the bed bugs! They are everywhere in the facility!! Beware! Don’t move into Spring Haven because they will try and charge you for pest control when it’s not your loved ones fault! They have done a lot of renovations but I’ve still seen them in the dining room.

Housekeeping cleans my apartment once a week. The staff is friendly and attentive. The food is simple and very good, most of the time. Transportation available for outings. There is no "load elevator," making the move in somewhat cumbersome. Overall, I would recommend the facility to others.

We rate all seven categories as a 5. We have been especially impressed by how the staff has shown a genuine interest in our relative's overall care with a personal attention to detail. We would definitely recommend this community to other families based on the experience we have had so far.

Although improvements were being made inside and out, got tired of tracking through sand to get into building, did not like seeing a pile of cigarette butts at the door, smell inside was unpleasant also. Staff was friendly and pleasant to work with. Often times short staffed especially when it was time to go to the dining room. This is the worst part of the facility, food was seldom very good, People started lining up in the hallways 30 to 45 minutes before the dining room open, I soon figured out it was because they run out of food quite often and then left with the second choice on the menu which was not very good. It is sad when a cafeteria worker comes in and tells you that they have run out of food and you're going to have choice B, they got all they had from independent living so assisted-living got the leftovers. I felt like assisted-living people were treated like second-class citizens. Did not participate in any activities, so cannot really rate. This was one of the less expensive places around, so you basically get what you pay for. My mothers experience, would recommend when they get all issues straightened out, there are certain things that cannot be corrected that being only one elevator for a large number of units for assisted-living and the very long narrow hallways.

I liked Spring Haven a lot when I toured it. [name removed] was very helpful and friendly. I moved out n and the staff is so nice. They all treat you like family. It stays very clean and the food is good. I’m so glad I moved here.

[name removed] really guided us to this friendly living community with her knowledge and candor. The staff has been wonderful and caring to our relative in feeling at home and making sure that his physical and emotional needs are being cared for. There are so many options for staying active from indoor activities to walking paths, swimming pool with deck, and lakeside dock. We are so grateful that we decided on Spring Haven Senior Living.