South High Senior Living

We are very happy with South High Senior Living! Staff is great and the facility is very clean and comfortable. The food could be better.

I wanted my loved one to have more freedom and be placed in the area where folks are milling around and making sense. Instead he was locked behind closed doors with folks who were so much worse off than he. I spent most nights and every day with him. He was not looked after like he should have been and if I hadn't been there I don't know what would have happened. He was not at all happy about being locked up. I took him out as often as he wanted, but it was sad to leave him there in evening when it was time for me to go home. I pleaded with the assistants to look in on him during the night. I loved him so much and it just broke my heart to leave him there. He felt betrayed once they locked him up! The place was not very clean, the same bucket of dirty water sat in the hallway for days, never moved, while assistants sat lounging in chairs chatting with coworkers. The laundry room was filthy! The poor lady next door to my loved one cried and yelled all night and the walls were very thin so it was if she were in the same room with [name removed]. One morning when I arrived my loved one was in the social room with all the other patients and he was sitting next to a very troubled woman who would not leave him alone. All patients were required to be in the social room so the assistants didn't have to go from room to room to check on them. All the assistants could then sit at the desk, on the desk, and play games or just chat while the patients watched some stupid thing on the TV, or at least tried to watch. I would not recommend this place at all. In fact, I'm not sure they are still open. I discussed all my concerns with the management and they would not move him. I told them I was immediately taking him out and they said they were sorry. They need better supervision in my opinion.

South high senior living has been an enormous blessing in our family's life. Going through a very difficult transition with our mom just following losing our dad, the staff and facility have done everything in their power to ease the transition and allow our mom to thrive! Thank you!

Very good

Although my mom wanted to live at home alone, she has come to enjoy life here. She has made friends: residents and staff. It's beautiful, clean, and the staff is wonderful. Great food and fun activities.

Shopping around to a few facilities is a great idea. This will give you an idea of what questions to ask the staff in addition to the ones you may or may not have already thought of. Finding a facility with the smallest gap between what they are selling and what they actually do is key. South High's staff is very friendly and helpful. The only real negative I have had is getting my mother's meds straightened out after moving there. This is not all their fault, but some of this issue has been miscommunication. Everything is straight now. YOU are your family members biggest advocate. Even the best facility will fail to do 100%.. YOU have to be involved with your family member's care. South High is a very clean facility. The move in process was easy. They offer a service from a 3rd party to assist with moving, if the family cannot do it themselves. I would recommend South High to others.

My experience has been excellent , and though I did not choose this facility with site unseen I am glad my brother is there. I am so thankful .

My mom is 100 years old and has dementia. I am so grateful to have her at South High Assisted Living. Not only is she in beautiful surroundings but she is being cared for by an incredible staff who truly care. My mom is so blessed to have this facility to live out her life. Thank you, South High

My friend has been there for 3 years and is being treated very well. She is in the Memory Care unit and the staff there treats her like a friend.

When we started looking for an assisted living location for my mother, by chance we toured South High Senior Living first. After our visit, we couldn’t find another location that compared to this wonderful place. From the first step inside, we were impressed. I’m was relieved to see a locking controlled foyer, with immediate access to the concierge. The interior decor is beautiful, reminding me of a five star hotel. The high ceilings give all living area such wonderful lighting and a feeling of increased space. The dining area and piano bar are spacious and charming, but surprisingly cozy. My mother loves the beauty parlor/spa and plans to use weekly. Her room/apartment is spacious and ready to personalize with her furniture and treasures. The bathroom is perfect, whether using a walker or wheelchair. In addition to the physical amenities, the staff has been helpful, friendly and competent. I could not image a better place for my mother. P.S. she loves all of the activities too !

My wife was there for memory care. It was more like warehousing. She was kept in her room most of the time. She lost several articles of clothing and sometimes had clothes that weren't hers. She had an incident with one of the staff and they transferred her to a behavioral clinic without my knowledge and she was there for 2 weeks with no visitors. I transferred her to another facility. I read a couple of months ago that they were having some difficulties and might be closing or being taken over by another organization My wife passed away last October. She was in 4 different facilities in 9 months and I think that added to her suffering. There was a tendency in some of these places to medicate when patients get upset or confused.

Everyone is good to me, I love the food and there is always something to do, they don't pressure me to do activities. I attend what I want, but she does offer and ask me.

I really enjoy living here and the staff is very friendly, easy to make friendship's, good to us.

Everyone is very friendly, staff is good, the girl in activities I feel like she goes above and beyond!

We picked this community, because It was close to family. But we left and are a more affordable place with better food. Don't go. Foods not good. Short staff. Some staff very friendly. Previous staff had issues with being short handed. It's a beautiful facility. Poor upper management.

Staffing is slightly understaffed, but the personnel that are here do a phenomenal job. Communication with the family is very thorough. The food quality is excellent. The price is high, but below average for this type of facility. But they are all overpriced. I highly recommend this facility at its current price point.

I would suggest you keep looking at other communities. This community is small with sparse furniture. The staff doesn't seem very well trained, more like caretakers of the residents more than anything. The staff communication was negative, and the staff didn't like to have questions by the family. The community would make decisions without contacting family or notifying us of changes or treatment of our loved one. I would ask about activities, and the person I needed to speak with was never in their office. I never saw any activities going on during the times I would visit my loved one. My loved one lost lots of clothing and personal belongings that seemed to disappear while they were in the community.

The staff is incredibly trained to best assist residents with memory needs. Residents all are happy and loving and always welcoming to new faces in the community. Always wanting to join in the fun that the community provides. Absolutely love this Memory Care!!!!!

This is a wonderful community that offers assisted living and memory care services. It has top-notch care and dining! The activities really feed the residents souls. Highly recommend!