Seasons at Southpoint

I really like their pricing model which is all inclusive. The staff seems very nice and caring every time I visit. They do a lot of different activities each week. I would recommend this community to other families based on the experience we have had so far.

There has recently been turnover in four of five key management positions. Generally, not a good sign. A few positions have been vacant for over one month. However, the New Activities Director, [name removed], is a breath of fresh air. He is engaged and engaging. He works tirelessly, always with a smile on his face. Truly a great addition to the facility. He represents the company very well. I hope he will be recognized for the great job he is doing.

The nursing home was not very clean- feces in her bathroom. She was unsupervised at times and fell. They need more staff to handle the patient population and dedicate more time to caring for the individual needs of the patients. [name removed] was transported to the hospital twice due to injuries in the short time she spent in the facility. Expensive for the care received. The Hospice Nurse was awesome. [name removed], the lead nurse, was very kind, compassionate and responsive to our needs.

My mother is a resident at Seasons at Southpoint and she has no complaints. She loves the snacks and the coffee extras. My mother is very happy at Seasons at Southpoint. She says that she is treated like an "adult."

I would urge anyone who asks not to use this facility.

I would recommend Seasons at Southpoint to others looking for memory care.

During the time my family member was there, the staff was wonderful, could not do enough for us. Once they left all the response was different and that the reason the overall experience was not good. Send several email with no response.

Seasons at Southport has a great care team on staff. They have the proper education and training, and they understand the unique care needed for seniors with dementia and other conditions.

The friendliness of the staff team is something that we enjoy most about this community, they make it apparent to get to know the residents by name as well as the families. The give excellent quality of care to the residents, and overall we have been very pleased. They seem to have different activities going on throughout the days, our loved one really enjoys signing along with the piano player. The value is excellent and we would absolutely recommend this community to other families.

The community always kept me informed of what was going on with my loved one. Communications was very good. Improvement would be increase their staff.

They need improve on communication with the family and responsiveness. We picked this community, because of the location, and it was closer to my dad.

[name removed] was a great nurse and kept us well informed. She went above and beyond to ensure that our mother was well taken care of. And we were always informed. We would have liked to see them keep the facility a little bit cleaner. But really it's the people in the place that make all the difference. The people there tried very hard to make our loved one feel welcome and transition well to the environment.

I highly recommend the community. They have been wonderful and caring towards our loved one. This has been a great fit for our loved one. The staff communication with the family has been very open, and responsive to our questions to make sure the family is comfortable. There are three meals a day served to the residents and there are choices for the residents to choose from. Some of the activities available include games, arts and crafts, and more for the residents to choose from as well.

'The untrained and disinterested staff will not even wear the name tags they were supplied with. There is staff supervision only part-time Monday-Friday. No meaningful night supervision from attendants asleep at the nursing stations. I witnessed a naked man with dementia lying on a hall floor for hours. Medication supposedly delivered by med techs, but often skipped - especially at night. Strangely enough the food is often adequate and of good quality. No regular nursing or nurse- practitioner visits.

The staff were very friendly. The facility was nothing fancy but acceptable. My loved one didn't get a shower for over a week, so I don't know what went wrong there - although I know if you ask her does she want/need a shower, she always says no. The staff we met seemed really nice and conscientious, so perhaps it was because she was there for a respite stay. They also didn't do her laundry until the end of the two week stay. So maybe she just wasn't on the rotation for those things yet. The move-in and move-out process went smoothly. Because it was a new situation for her, it was a difficult transition, but that's not their fault. I think it would have been a pretty good situation if they had been more aware of her bathing needs. Overall we would send Mom there again and be more clear upfront about the bathing.

Seasons at Southpoint my not be the most beautiful community but we really appreciate just how attentive the staff members are. The place is always clean - it smells so fresh you can tell they clean it constantly and efficiently. Whenever we leave we feel very comfortable with leaving our loved one there. The activities we would say are appropriate for the population. We have not had a regular meal there but we did have a meal at a big event they put on and it was delicious.

My loved one was only there a short time, a month or less. Covid also limited my ability to interact with and experience the community. It's strictly a memory care facility, so going in there, I knew my loved one would receive whatever care he needed without having to move up in levels in care. In dealing with them from a business standpoint, they were very good. They were helpful in making move-in preparations, and the people at the front desk made a big impression on me. Everyone was very friendly, which was one of the main things that really attracted me to the place. I know that there were activities scheduled, but I never got to observe them. The cost was competitive or even a little less expensive than other places, but we weren't there long enough to determine what the value was like.