Riverside Oxford Memory Care

All these places are expensive....not sure about the value for cost. The original manager left due to health problems, the replacement was a rookie manager who seemed overwhelmed....a new manager starts Monday. She's not a rookie so let's see how she does

I would definitely recommend Riverside Oxford Memory Care to others. Even though it is a memory care facility, I believe it skews a little more towards the nursing home care with a lot of their residents. The staff is very friendly and the facilities are clean and well taken care of. The food is good. The move-in process was easy. [Name removed], their maintenance guy was very helpful with moving in and they have a large cart to help you get everything you need in the residents' room. The only issue I have with the place is that I feel they need more activities. Especially for people with mild to moderate dementia that would benefit from more activities that use their minds.

My loved one is currently a resident at Riverside Oxford Memory Care and the experience has been great so far. The cleanliness and housekeeping are great. Communication with the family and staff are great. I would recommend this facility to others.

Riverside was a life saver for me as [name removed] needed more care than I could give him. The cost was affordable for us and I personally enjoyed being around the friendly staff and activities. The only down side was the lack of staff on occasions but I understand than they staff come and go without notice many times. I am thankful that [name removed] had a pleasant place to be his last few months of life.

We thought the Riverside Oxford Memory Care was a very clean community, however the communication probably could be better. I think the corporate folks need a better dietitian doing the meal plans.

Riverside Oxford Memory Care facility is great! The move in was easy. They have a big cart to help you in and [name removed],the maintenance man, helped us. The staff are very friendly and helpful and my mom says that they are that way even when the family isn't there. The meals are good. Chef [name removed] does a great job. They have been good about communicating and they post lots of photos on their FB page. Mom's room is kept clean and if there has been an issue they are right on it. They also clean the hall carpets often. I would recommend this facility to others!

It was so nice and cool. I got right in for my appointment and did not have to wait which I appreciated. The room sizes at Riverside Oxford are small but comfortable! I would recommend to others looking for memory care.

My loved one is happy here. The staff are wonderful to work with. My loved one is able to speak to family and staff. I wouldn't place my loved one in any other community then here. The Executive Director is wonderful. They only hire direct hires, and they don't have agency medical care staff, and there is a nurse on staff. The staff is amazing! They truly love and care for the residents. The director is always able to speak to family. The value is good, and biggest bang for your buck. There are activities to keep the residents engaged and social. They have furniture and bedding providing. The food is excellent.

I can’t say enough about this place as far as how bad it is. Main thing being severely understaffed. The DRS seems bothered or annoyed when you try to talk to her about your family members care plan. She always has a tone about her that comes across hateful. I’ve been told a week after positive testing on a resident that staff still hasn’t been tested and only just tested residents. Can’t see my dad to know for sure he is safe. Can’t get straight answers from anyone. Calls go unreturned. Only a handful of aids care the rest just don’t care at all and it is evident in their attitudes.

All exceed my expectations

I have a family member who is receiving care here. At first everything was going fine, then we started having problems with medications not being given and clothes missing. Myself and several members of the family have talked to the Nurse Director, [name removed] about the meds- she seems uninterested, rude, and not alert to what is happening. When a Director of Nurses is clueless like [name removed], the nurses beneath her will be as well. My family and I are discussing taking our family member out of here because the quality of care is poor, medications are not given, and clothes go missing- no one ,not even the leadership knows what is going on. This facility use to be good, but somewhere along the way it has gone wrong. Do not put your family member here.

I went on a tour here and the staff was nice and helpful. They answered all of my questions. I was impressed with this community. The rooms were spacious and they had 24/7 nursing care and level 2 wound care. They didn't offer christian activities here. And it was furnished and we were looking for that. We just chose another place. I would recommend families to tour this before making a decision.

I toured this facility and it was good. The cleanliness seemed fine, but there was a little bit of an odor. There wasn’t a lot of activity going on either and when we walked in the residents were just sitting around. Though, it was almost time for them to sit down to eat so that might’ve been why. We heard one of the caregivers yelling at one of the residents in the dining room and that ultimately just put a bad taste in our mouth. However, the person that gave us the tour was from corporate and they seemed knowledgeable about the facility.

Tried to call on Sunday. The phone had a busy signal all day. My dad was admitted, called director for a sit down to ask questions, my sister and I are being denied info. I'm concerned my father's legal rights are being violated and taking advantage of . There is no communication from [name removed], the director. In fact she had rudely asked me if I was close to my father over the phone when I called her. Wow, Wow, very very unprofessional and very scary for my dad!!!!!

My dad is getting the care he needs and the staff are doing a good job, we have no problems. They have some activities and interaction for the residents. I am not thrilled with the meals, it does not meet his diabetic needs. They do not cater to people with diabetes and special diet needs. I had a meeting about the issues and it was decided to give him insulin instead. After we agreed the nurse had a fit when we let him have coffee and a doughnut. According to them they do not have anybody with diabetic meal needs.

Everything is working out very well for my husband since his move to this facility. The Staff is taking great care of his needs, and have been very kind to the both of us whenever I visit. Refreshingly, they consistently do a good job with the cleanliness around the community. The meals look good, and hubby said they taste great. The Activities Director is fun and seems to make good contact with the residents. I am pleased with all they are doing for us. This is a lovely community, and I would recommend it.

The staff at Riverside Inn are fabulous! They have provided support for my family by encouraging us, providing advice, and caring for my dad with dignity. Anyone needing dementia care services would be lucky to find an opening at Riverside for their loved one. I would like to see a monthly posting of their activities so I can compare what dad tells me to what they are doing.

We are very happy with the care at this clean community. The food is very appealing and a good variety to choose from. the staff is always nice and caring to the needs of the residents. The have a great list of activities available. We have recommended this community to other families.