Avalon Memory Care - Keller

We moved my father-in-law into Avalon Keller several months ago. We moved him out of another memory care that sold us on things that never happened. I wish we had found Avalon sooner, but we are so thankful that he is there now getting wonderful care.

Dad really liked this place. The staff was so kind and communicated with us very well. We transported him here from out of state and the staff was extremely helpful in explaning everything and helping me figure out what to do. They were so kind and I never saw them lose patience even though he could be quite challenging. During the course of his illness he had stayed in several different places and this was the only one that he liked.

My husband was a resident a the Keller location for 2 years before he passed away. They were kind, thoughtful and attentive. This truly became his home. I am grateful for the care they provided him.

I love Avalon! We moved Mom here from a Brookdale facility that was clearly about the money, and not about caring for their residents. BEST decision we made! This is a hard road to go down, and lots of decisions. And you just hope you're making the right ones, much less the BEST ones. But this was definitely a winner! Highly recommend Avalon. They were wonderful to Mom right to the very last breath she took! I miss everyone there. I've wanted to go back by just to say hi to everyone. But it's just too hard right now. Maybe soon! I loved everyone working there. And they were so loving to my mom! Can't give them enough stars! Go by and check it out and see if it's right for your loved one.

My dad has advanced Parkinson's Disease and Lewy Body Dementia. This has been so hard on my mom and she did her very best to keep dad at home as long as possible. When she could no longer care for him at home, I helped her in her search for care. We were very relieved when we found Avalon and that they could handle my dad's heavy care needs. We are very grateful for the excellent care that he receives.

After searching, many places we chose Avalon. The workers truly loved and cared for my mom like family, it never smelled, it felt like a home not a facility. I am a very on hand-on daughter and was in the facility most days, I Highly recommend Avalon!

When it became obvious that I could no longer care for my husband at home myself we did a lot of research. Some years ago my father-in-law was in a memory care facility, and it was nowhere as nice as Avalon. We asked many questions and spoke to several different facilities. We spoke to our attorney that dealt in elder care. From him we learned what questions to ask and what to look for. The staff at Avalon was very caring and [name removed] soon adapted to living there. He even got gifts from the staff on his birthday. It was not a negative experience for him and for that we are so thankful.

My sweet sister [name removed], was a resident at Avalon Keller for a little over 3 years. I visited almost daily and the staff treated not only [name removed], but myself as well, like family. The staff was quite attached to her and went out of their way to make her feel special. My family and I are so grateful for the wonderful care that she received.

My loved one was previously a resident at Avalon Memory Care Keller and this facility is a great place. The cleanliness and friendliness was great. The staff, care services and meals were also great. This facility wasn't the right fit for my loved one, but I would recommend it to others as an option.

2 years ago, I moved my sister, to Texas from a small town in upstate NY. My sister did not have children and I brought her here to care for her. Her Dementia really progressed during COVID. I thought I would be able to keep her at home with me, but I soon realized I needed for help than what I could give. I had been walking past Avalon for several years and watched it being built. I never imagined that I would need them one day. They were so kind and loving and made my sister feel special. I visit very frequently and have been nothing but impressed with they care she has received.

We moved my dad from another Memory Care 3 months ago. We have no regret in making this move. The staff have made us feel so comfortable and they listen and respond when we have a question or concern. We also really love the mobile physician group that sees dad at Avalon. I would highly recommend Avalon to anyone looking for care of their loved one.

Avalon was an excellent fit for our Mother. On the initial visit I was impressed by how the residents seemed very peaceful and cared for by the staff. I then met with [name removed] and she answered all my questions in an honest way.

The staff is great. My mom is happy they take good care of her. Sometimes they're a little too overly cautious with her the night crew. They increased their rates by about [amount removed] a month which is a big increase on set income. That is the only negative off the top of my head and lack of activities, but I think that's due to lack of staff. That being said, if they're increasing the rates, I think the activities should be increased .. or they need to hire more staff.

The staff is friendly. Housekeeping-they keep everything clean. Communication-pitiful, they do not keep any calendar for activities so there is no way of knowing if anything is going on, no social media presence to keep family informed, no email or newsletter with updates or upcoming information. The move in was very easy and they were very accommodating. The meals-best to be expected for a place like this, however, no menu provided and no choices given for each meal. Suggestions for improvement-THEY NEED AN ACTIVITIES DIRECTOR!!!! This is one of my biggest complaints. Mom has been here 4 months and still there are not daily activities for the residents. Sure, they bring in a singer once a month, they have special holiday meals, they have added a weekly visit from a comfort dog, but day in and day out...the activity of choice for the employees is to have the residents sit in the recliners and watch tv. (While I might add, the employees play on their phones!). I have not once walked in to see any other activities going on. Also, the program portrayed to us at the initial consultation does not really exist. They do not take the residents to the bathroom every 2 hours and there is no hydration program in place! If they hydrated, they would have to take them to the bathroom! As far as referrals, the sad thing is that I think all places are the same. The one plus is that the staff are friendly and the facility itself is aesthetically pleasing and clean. I would urge any I refer to come visit for an extended time. I will not move mom, but it has been disappointing that what was sold to us is not what goes on here.

Was so glad to get my mother out of Avalon Memory Care. They washed all the residents clothes together and my mother never got her own clothes back. They would dress her each day in someone else's clothes and socks even though we had all her clothes clearly marked. Another problem was the staff played videos and music in the common area that were often entirely inappropriate for elderly people. They played it so loud that you couldn't carry on a conversation; I would have to take my mother to her room to talk to her. The common area is in the same room as the dining area so you couldn't get away from it. One resident would go around spreading feces everywhere and they would say there's nothing they could do about it because she had a right to live there too! For the price you pay, it's disgraceful.

I am extremely happy to have moved her to Avalon. When I visit the residents are well cared for and for the most engaged. I would recommend to others.

The cleanliness of the community stood out to us right away and we love just how friendly the staff members are and how helpful they are. Based on our experience we would recommend Avalon Memory Care to other families.

Avalon Memory Care provided good care for my Dad. The hospice nurse was excellent. The admitting staff was very efficient, even with COVID-19.

I was very impressed with the community and staff during my loved one's short stay and tour.