Truewood by Merrill, Keller

What we like the most about Truewood by Merrill, Keller is just how friendly everyone at the community is. It is a great community for loved ones and we would recommend this community to other families based on the experience we have had so far.

The memory care unit was not as presented. I was told there were activities for residents, but upon every visit, at various times of day and night, residents, often appearing drugged, were seated in wheelchairs in front of the TV. Because of some typical Alzheimer's behaviors exhibited by my loved one, along with only two staff working at night, I was told I had to hire around the clock "sitters" at $[removed] an hour in addition to the almost $[removed] I was paying for so-called "memory care." That would have been around $[removed] per month total! Fortunately, I was able to find an actual memory care facility that truly knew how to care for Alzheimer's patients. They knew how to deal with behaviors without forcing families to pay extra for "sitters." They also provided everything including furniture down to toilet paper! Also, the new place was about $[removed] a month less for much better professional care. They actually had lots of activities every day! I felt blessed to find a much better place!

Smaller and more homey than the larger facilities we looked at. Staff seem to be very caring and patient. The cost for memory care is all inclusive as opposed to paying rent and then additional care fees, which is nice. The overall and value i didn't give a full 5 because the rooms are quite small in the memory care unit.

Everyone at the Truewood by Merrill, Keller, community is so friendly and based on the experience we have had so far with this community, we would recommend them to other families who are looking for a place for their loved ones.

Nicest staff. They really seem to care. Cost was reasonable.

We chose Truewood by Merrill because of the cleanliness and the nice staff members. The facility itself is very nice and the location is great for me. The room sizes are good. She loved the food in the beginning but now she does complain a lot. They do provide a lot of activities provided and I wish my mom would get more involved and meet some more people. I would recommend to others looking.

Professional, Polite, and Competitive. Clean environment and you can tell the team that works there does a great job.

Legacy is by far my favorite community! They stay on top of things the Ed [name removed] is amazing ! All of their staff from the marketer to the nurse to all the CNAs kitchen all of them help their residents anyway they can ! It has a small feel to it which I love when you walk in it’s like the place is one big family and that’s what’s important I highly recommend legacy at bear creek !!

Highly recommend Legacy! The people make it great! Also pricing is very competitive for this area!!

[name removed] was awesome. She answered all of our questions and showed us virtual around the property. Very friendly and very helpful. I could see [name removed] living at Legacy at Bear Creek.

I think it is a good community. I think the staff need improvement and additional training. If your family member is in need of a higher level of care, this would not be the place. I would recommend this community to other families depending on what the needs of their family member was. We chose this community because it was recommended to us and I was impressed with the nurse,

After living at LBC for over five years, my mother-in-law is asking to move. The care, food, service, and activities at this center has really declined. There have been too many instances when the wrong medicine was administered. CNAs have borrowed medicine from the cart belonging to one resident to give it to another resident because the head nurse forgot to order meds. Staff is so minimal that residents do not get their meds when they are supposed to. Morning meds are administered at lunch and so many people have to wait 30 minutes after they receive their meds to eat. Luckily, the activity director is leaving. She was a big concern and did not treat the residents well. LBC was a wonderful place the first three years our family member was there. She was hoping to live there for many more years but she and her family are completely frustrated and there is no solution unfortunately. To top things off, the rent has recently increased to an amount that seems unreasonable and contacting management seems impossible.

I’d give Legacy even more stars!! The staff is amaxing...more like family. Excellent care and delicious food! They know my name and don’t hesitate to stay in contact. I highly recommend Legacy at Bear Creek!

The Experience from very first day has been Great! I really hesitated at first but it was the best decision.

My 89 year old Mom has been living at the Legacy at Bear Creek since April of this year and she loves it and so do we! I visited 12 different facilities to find just the right place to meet my Mom's needs. Legacy was my last stop on this journey and when I met with [name removed] on my first visit, his enthusiasm and personal care sealed the deal. I invited my husband on a second visit and if [name removed] was an accurate representation of the spirit of the rest of the staff, then we have found Mom's home. Six months later, we have not been disappointed. The entire staff from care givers, nursing team, and leadership [names removed] are phenomenal. They love on Mom every day. [Name removed] even brings his dog to see my mom to brighten up her day. I LOVE this place because of the caring people. Meet with [name removed] before you make a final decision for your loved one's next home.

Absolutely loved my tour. Had the pleasure of meeting with the leader of the resident welcome committee. She is a resident herself and really made me feel comfortable with the possibility of bringing my mother. “Friendly, professional caring staff that treat the residents with dignity” were her words. The community manager I met with was very knowledgeable and made me feel confident in the level of care my mother would receive. Top rated doctors are on call and visit weekly. Legacy is a fixture in the community. I love how they host events that bring the Keller community together to further engage residents with the world. Only down side - they are on the high end of the payment scale. If we can figure out how to make the numbers work, I will certainly bring my mother for a visit.