Truewood by Merrill, Keller

Stayed for only 6 months and moved to facility with much better activities. At Truewood the residents were set in front of the TV for most of the day. Not unusual for aides sitting with them busy on their phones. I think they do much better with the assisted living group. Not really equipped to take care of those with memory disabilities. Probably Not Great for Memory Care as the assisted living group seems much more active. I guess you get what you pay for. Truewood is $[removed] a day, current memory care facility $[removed] a day.

[name removed] the director at garden house (memory care) is very responsive to concerns. Easy to talk to. The only thing I wish they would improve on is a schedule of daily simple activities for the residents.

We were 100% impressed by this facility - the staff, the rooms, the amenities offered. The knowledge Alan shared with us was heartfelt and comforting. We wish we had known about Truewood 3 years ago when we first looked for a wonderful place for our mother.

Price increase was fair after a discussion. Staff is VERY attentive. Even the weekend staff. Everyone there cares. They ask how the family is doing and are very genuine. The facility could use an update and a deep clean. Fresh paint would help.

My Mom’s experience at Truewood by Merrill, Keller, has been very enjoyable. Everyone there is very professional and knowledgeable - the people at the front desk, the move-in coordinator, the business office director, the caregivers, the medtechs, the health director and nurse, PT and OT, the chefs and all the people in the kitchen, and housekeeping. Hopefully, I didn’t leave anyone out at this wonderful place. My Mom has received very good care here. Also, they organize many functions for all the Holidays plus weekly functions including music, games, shopping, and exercise classes. It’s an overall great place.

What we like the most about Truewood by Merrill, Keller is just how friendly everyone at the community is. It is a great community for loved ones and we would recommend this community to other families based on the experience we have had so far.

The memory care unit was not as presented. I was told there were activities for residents, but upon every visit, at various times of day and night, residents, often appearing drugged, were seated in wheelchairs in front of the TV. Because of some typical Alzheimer's behaviors exhibited by my loved one, along with only two staff working at night, I was told I had to hire around the clock "sitters" at $[removed] an hour in addition to the almost $[removed] I was paying for so-called "memory care." That would have been around $[removed] per month total! Fortunately, I was able to find an actual memory care facility that truly knew how to care for Alzheimer's patients. They knew how to deal with behaviors without forcing families to pay extra for "sitters." They also provided everything including furniture down to toilet paper! Also, the new place was about $[removed] a month less for much better professional care. They actually had lots of activities every day! I felt blessed to find a much better place!

Smaller and more homey than the larger facilities we looked at. Staff seem to be very caring and patient. The cost for memory care is all inclusive as opposed to paying rent and then additional care fees, which is nice. The overall and value i didn't give a full 5 because the rooms are quite small in the memory care unit.

Everyone at the Truewood by Merrill, Keller, community is so friendly and based on the experience we have had so far with this community, we would recommend them to other families who are looking for a place for their loved ones.

Nicest staff. They really seem to care. Cost was reasonable.

We chose Truewood by Merrill because of the cleanliness and the nice staff members. The facility itself is very nice and the location is great for me. The room sizes are good. She loved the food in the beginning but now she does complain a lot. They do provide a lot of activities provided and I wish my mom would get more involved and meet some more people. I would recommend to others looking.

Professional, Polite, and Competitive. Clean environment and you can tell the team that works there does a great job.

Legacy is by far my favorite community! They stay on top of things the Ed [name removed] is amazing ! All of their staff from the marketer to the nurse to all the CNAs kitchen all of them help their residents anyway they can ! It has a small feel to it which I love when you walk in it’s like the place is one big family and that’s what’s important I highly recommend legacy at bear creek !!

Highly recommend Legacy! The people make it great! Also pricing is very competitive for this area!!

[name removed] was awesome. She answered all of our questions and showed us virtual around the property. Very friendly and very helpful. I could see [name removed] living at Legacy at Bear Creek.

I think it is a good community. I think the staff need improvement and additional training. If your family member is in need of a higher level of care, this would not be the place. I would recommend this community to other families depending on what the needs of their family member was. We chose this community because it was recommended to us and I was impressed with the nurse,