Heartis Mid Cities

I moved my wife in 21 days ago. Facility is open and bright. Staff is friendly. However for the 21 days she has been a resident there has been no hot water and for almost two weeks no laundry service.

My loved one is currently a resident at Heartis Mid Cities and overall the experience at this facility has been very good. The friendliness and staff are great. The care services, food and value for cost are good. If no skilled care is needed, I would recommend Heartis Mid Cities to family and friends.

What we like the most about the Heartis Mid Cities is the fact that there is no "smell." Most of the caregivers there so care for the residents. They could improve however on the "helpers".....seems to be a revolving door with the community.

The staff is super friendly and professional. [name removed] got covid her first week ( I think she must have had it before). She was confined to her room which was nearly impossible for them to do. She tried to get in other people's cars several times and only suggested memory care because they are located on a highway and were concerned for her safety. They are super upbeat and friendly even when they are on break. The culture there is very good, even with the grumpy old folks. They kept an eye on her and noticed she was eating and participating with others. They have been super with my MIL. She's been a challenge for them for sure. She's now in memory care. She kept trying to leave.

My parents are residents at Heartis Mid Cities and everything is great at this facility. The staff have been very helpful to my parents. This facility is a great place for your parents, gives you peace of mind that they are cared for.

They can improve in the dining room. They don't have enough help there. Everyone there is so nice. It looks more like a hotel than an assisted living facility. They offer activities such as; Bingo, puzzles, board games, and virtual church services.

I would tell others that they they are severely understaffed so residents are not getting even close to the care that they should be or that you are paying for. I would not recommend them to others looking.

Depending on what level of care you need there is a issue with staffing. The good people that they do have are starting to leave because of the lack of help and no increase of pay. They play bridge which my loved one really likes. I do feel like they need someone to push the residents to get out of there apartments more. Other than these things this is a really good facility.

It's clean facility, and the people are friendly. But I'm not real happy with them right now. Be aware that if your family member can't do things for themselves, their call light is not going to get answered. The have quite a bit of staff turnover. I'm having to fight tooth and nail to get anything done. Her call button is not being answered. It's very frustrating. She's depressed. Things are not happening the way they're supposed to. We're paying out the nose, yet I'm having to do the things they're supposed to be doing - bathing her, changing her sheets, dealing with her catheter, changing diaper genie bags. I had to go over and get her out of bed recently because she had been hitting the call button for two hours and nobody came. Their in-house Infinity pharmacy is a waste of time. It's an extreme fight with everything to do with that. It is a big pain in the behind. And if you use an outside pharmacy, you have to pay monthly to do that, which is ridiculous. It's been very frustrating.

We have been able to eat there a couple times with our loved one and it has been nice, the activities are somewhat still limited but they do have an activities schedule. The house keeping is supposed to come on a regular schedule but we are not sure it is happening in our loved ones room, but overall we are pleased.

We moved my father into the Independent Living section of Heartis Mid-Cities this past November. He tells me everyday how he really feels welcome and enjoys the other residents. [name removed] and the staff have been more than helpful.

Overall, it is a great facility. It is on the higher end of what you pay and so I don't have enough experience to say if it is worth that value or not. We chose this community because they had a two bedroom apartment available, The food in the assisted living side was good but the food in memory care was drastically different including the choices.

This facility is amazing. It has such a community feeling and I love the way the staff truly care about the residents . They had done a wonderful job protecting residents during COVID. The food is usually great with different menu options but sometimes it can be a little bit lacking. We chose this community because of its location , it is a new facility, and we liked the services that they offered. I would absolutely recommend this community and I already have,

They have excellent food. Dining seems to be a real pleasure for the residents and their families. They are a little bit lacking in training in the memory care unit and lacking in the cleanliness of the laundry in the memory care as well. They lack communication skills and approach with the resident that have dementia. The caregivers were all very polite and willing to come help when called. This is an expensive community and the price will only increase.

Horrible place to live, if you fall into the category of needing any memory care assistance. Although a new facility, the extent of the mental illness is unhealthy for the unprotected, unknowing residents that also live there. It isn't safe to have your loved one left here and to assume they are being closely watched.

I have been here over 3 weeks sitting with my sister... 3 of her aides she depends on GREATLY have resigned, yet the administrator, [name removed], INSISTS they are treated wonderfully, But... the good workers are poorly paid, overworked, and taken advantage of their dedication... Again, I have YET, been able to have a sit down with this man, [name removed], and obviously, bring avoided... Beautiful facility, no doubt! But very poor administration from upper management!!! I will continue to get to the bottom of this.... Medicare will be notified of Medicare laws broken!

The staff here was amazing. The facility is first class. We are excited about getting my dad set up here. We have already started the process. Thank you so much

New clean fresh facility. Better than any previous places we’ve lived.