The Westmore Senior Living

The move in efforts from the sales team was great. [name removed] met with us virtually and then face to face to review misc apartments so my mom could decide. They moved us into a temporary location so she could be discharged from the hospital. Very accommodating. Very helpful.

This facility was in a major overhaul of employees at the short time that my parents were there, so I feel this attributed to many of the problems we had. There were a few outstanding employees, the rest of the staff did their best. The food was not good- complaints by many of the residents. The chef had been fired or quit, so the new person was not good. The staff was friendly. I would give a poor rating on the housekeeping on the assisted living side. At this time I would not recommend it, but with the new staff, maybe things will improve.

During the past 12 months they have had two Executive Directors and they have been without a permanent Director for months. The quality of service has been very uneven and I don't believe myloved one has had good continuum of care. During all this management turmoil the facility has instituted a price increase.

I think the only thing that I would tell future families is that there is no Director. That means there's no one to help explain anything. Also, the previous Director told us that residents have access to transportation during the week. That's also untrue. There is only one day (maybe two) out of the week that residents can get rides to places. And that's when the driver isn't on vacation or hasn't called in.

I would say it's very nice, good location, price comparable to others and offers a lot for the residents as far as activities and options. We picked this community because of the location.

We picked this community, because my loved one was familiar with the facility. I looked at other places, and this one is smaller, and more intimitae. it's bright, light, and very nice. The smallness allows them to have a more intimate setting. The location is excellent. Overall, I would recommend to other families.

The nursing care is not consistent for what we are paying for. Laundry services are also not reliable.

The staff is very concisions of meeting the needs of the residents. All of the staff are communicative with the family and they keep us updated about our loved one. If there is anything that changes about our loved one they call immediately to update us. There are three meals a day served and there are choices to choose from. Some of the activities include: exercise classes, chair yoga, physical therapy, walking in the hall, and more for the residents to participate in. The staff are very encouraging of getting the residents moving to keep them active.

The meals and dining service needs major improvement. If you sit in the wrong section of the dining hall you risk not getting your full meal. It takes so long to eat dinner there before of the slower service and sometimes when your meal is finally delivered you might only get half of what they are serving. It is not the most expensive community in the area, but with the way the meals are going it is just not the best value. However, the day to day staff, the house keeping, the kitchen staff and numerous management workers are just wonderful.

Westmore senior living is a great place to live and work. Our Executive director is absolutely amazing, as well as the team.

This is the best community we have been involved in. The staff, friendliness, and care all stand out to me. The staff communication and responsiveness is very good with the family with any questions we may have.

Our experience with the Westmore has been excellent. We truly get a sense of family when we come to visit, everyone has been incredibly nice, caring, professional and inclusive. The staff members have been very communicative with us regarding our father in law who absolutely loves being there.

A very nice facility with a lot to offer. Very close to my home. Staff is very friendly and helpful. The rates are competitive with the other facilities in the area. It is also a strong contender for the placement of my MOM.

Clean and maintained, is my first impression of the Westmore. The grounds and building is near perfect. The staff is very attentive from the independent to the memory care living neighborhoods. Great activities for all residents.

[Removed] did a fantastic job in conducting our tour. Everything was explained perfectly including several different scenarios that may best fit our specific needs. The facilities were outstanding and could be a place one could call home. The tour was a job well done!

My mother has been staying at Westmore Senior Living for about six weeks now, and it has been a fantastic experience so far. The food is delicious, and the portions are almost too big they give you so much. The staff is Friendly and accommodating as well, and they have so many activities for residents to participate in such as Bingo, shows, and art classes. There’s even an in-house beauty parlor! The facility itself is very well maintained, clean, and tidy. I would absolutely recommend Westmorland to others, as we have been so impressed with the community so far.

We had a main goal to pick a better and convenient community. I called to see if they were a fit to tour. They were not as close as I had hoped and we found a closer community to the family so we decided to not continue with the tour.The information I got from them was helpful.

This is beautiful and new. Had a great tour, everyone was friendly. This would have been a great choice if it had been closer to family members to visit.