Riverbend

The staff treated my aunt like family. I could relax and know that she was safe. She is no longer there, she suffered some major strokes, had to start dialysis and had to move to a nursing facility that had in- house dialysis. Otherwise, she'd still be happily living there! The staff is very hardworking and very loyal. Th facility is getting some new floors and some refreshing. The decor is a little bit old fashioned but the residents were treated with dignity.

The staff at Riverbend are all extremely caring and efficient at providing care to their residents. On many unannounced visits, we always found the facility to be a warm and caring place for my aunt. The staff always went out of their way to provide help with any request or question we had. We highly recommend Riverbend to anyone who may need their services.

When we realized mom needed more care than we could give her, we didn't know where to look. A Place for Mom led us to River Bend Memory Care. Thankful to find a place, we were also worried that mom might not receive the one on one care that we gave her at home. Was I ever mistaken! Magnolia Trails provides mom with daily guidance, fun activities, and engaging social connections. The nurses and aides are kind and caring, who continually go way beyond the call of duty. They always treat the residents with respect and dignity. The Director of Magnolia Trails is magnificent. We couldn't have asked for anyone better. She is thoughtful and caring toward the residents, always concerned for everyone's welfare, both physically and mentally. She also helps guide us in this uncharted journey with mom when we need advice on how to handle new situations. Thank you all for the excellent care you give my sweet mother!!!

I am deeply appreciative of the ways the staff members at Riverbend seek to assure that my mom (and all the residents) are well, and occupied, and feeling good emotionally. I appreciate the ways my mom is provided with activities, is empowered to share suggestions and sometimes have them acted upon. I appreciate the humanity with which my mother is treated, and the kind competence of the staff members she encounters.

We moved Mom, age 93, to the memory unit. We were afraid that the transition from assisted living to the memory unit would be too much for her, but to our surprise she has gone from just existing to actually flourishing in the more favorable environment. The Director [name removed] has been very supportive, caring, and helpful. I am glad we made the decision to get her this additional step-up in care.

My mother felt right at home from the day she moved in. The ladies in the activity room and [name removed] the Activity Director welcomed her with open arms. Mom feels that God picked the place for her to be because of the Christian programs that they offer and the wonderful friends that she can fellowship with. We feel very blessed to have mom at Riverbend.

It's been absolutely wonderful. People have been very nice. It seemed to bring out the better part of me because I enjoy people and I like to help others. I love being able to help in activities. I love this place! The nurses have been absolutely wonderful and anytime you have a question they are always happy to help me. They do so much for us and I love them.

I've been here 10 years and I never have regretted moving here. I enjoy not having to cook and the food is great. [name removed] really puts her heart into her work. I worked that way for years and I know how hard it is. She does a wonderful job. I've made some really good friends since I've been here and am so thankful for that.

From day one I walked in to see a sign that said, "welcome home" and I have felt at home ever since then. I was treated with warmth and courtesy everyday since I've been here. The staff is very professional and loving.

Based on the experience we have had so far, we can say there is room for improvement especially when it comes to following through on the care plan with the front line staff team.

I tell anyone who might need a place they can trust to visit Riverbend. The staff are all marvelous. I haven't met one staff member who acts like they're just working a job. Most of them seem to be serving the residents with servant's hearts. They step up and do things they notice, even if it's not in their particular job description. ( I've seen this from multiple staff.) The staff is loyal, most of them have worked at Riverbend for many years. They all work hard, but they seem to have enough staff, another great indicator. If you're treating your staff well, you have less turnover and more loyalty. Housekeeping works hard. I see them vacuuming and dusting all the time. The hallways always smell fresh. Communication with the family is fabulous, too! They really go the extra mile to keep you in the loop! The move in process was smooth. They loan carts and hand trucks to you and open the closest entryway for better access. The activities are marvelous. The state ended funding for activities. I think it may have been a grant which ran out, but Riverbend didn't want to lose the Activities Director, so they hired her to stay!!! She's marvelous and has facility-wide fun days and seeks to get residents and families alike to participate. The activity schedule is jam-packed and she tries to include a variety. They celebrate with the community, too. Alzheimer's Awareness, Elvis Presley week, Veterans Day, often and meaningfully! The food is served restaurant style and is really good. Multiple residents stopped us to brag on the food when we first visited. They offer more than one option for each meal and have about 6 or 8 staple options available for each meal if you'd prefer. The kitchen and wait staff are caring and just marvelous. During meals, you might see a variety of other staff pitching in, mopping or clearing tables. No one person is above anything which needs attention. I would encourage everyone to go visit. The only negative might be that they could definitely use new carpet in the hallways. BUT--- if they're paying this fabulous staff more instead of replacing the carpet---it's money well spent. I just mention this to be fully transparent. When we saw the way the residents were genuinely being treated like family, we no longer noticed the carpet! I highly recommend Riverbend, you'll be able to relax and know someone trustworthy and loving is watching over your loved one!

My mother-in-law is staying in the memory care at Riverbend. She is very happy. The staff there is a wonder fall to their patients. [name removed], she’s a coordinator and she has wonderful activities for them and she also send pictures to us as my mother-in-law. Doing activities. Valentines was wonderful. My mother-in-law did a fashion show. They had a Valentine's party and a board for a hearts and balloons where she could take pictures and a big card hold an app saying happy Valentine’s Day.

Love the staff here at Riverbend and residents! Very home like environment. It truly feels like a close-knit community not just a facility. The residents love all of the activities offered especially the crafts!

Caring environment. Friendly staff. Love the Magnolia Trails program. Residents appear happy. Have seen other memory care units that appear more like a nursing home. Riverbend has more of a cottage feel - warm and welcoming.

The staff is so amazing! I love them all! It is so clean and beautiful!!!! It is just such a wonderful atmosphere inside of Riverbend!!!!!! I have never seen so many happy people in an assisted living!!

We're pretty happy with River Bend. I would highly recommend them to other families. It's a very clean facility, and I like their activities and their staff.

So far our experience has been a positive one. The staff communication with the family is good. Some of the care provided by the community includes medication management, and bathing assistance.