Prospect House

I would not recommend this place to anyone. After much research, my daughters found this facility for my ex-wife who has Alz Dementia. There were nothing but problem from the very beginning. I live with eldest daughter so I experienced all the phone calls first hand it was ridiculous. The facility itself was dirty (they had mice and bugs). The staff was constantly changing. The staff would sleep, eat and chat on the phone in the dining room while on duty. They continually called 911 and sent her to various hospitals for no reason. They finally sent her to the ER and would not let her return. Now she’s stuck admitted into a hospital for the only reason being this facility would not let her back in (which my attorney advised is against the law). Staff and management have no compassion. Please read all the reviews and trust them when making a decision on this facility.

We moved my mom into Generations at Prospect House in [date removed] since then it's been nothing short of living nightmare. I would arrive to find my mom had not been showered and her hair would be so greasy. Her bed would have urine stained sheets. Her laundry would be over flowing. We were getting calls that she was falling every single day (she never fell before she moved to Prospect). They would send her to different hospitals for no reason. She was not given her meds properly. On more than one occasion I found her pill packs not even opened (morning or night). I arrived to find some of my mom's pills either on the ground or in the trash. Again with no explanation. The overnight checks were not done and were not signed off on. My mom's personal belongings were missing all the time. Someone stole her cell phone. The executive director is never on site. Nurses are never visible. If they do respond to emails it's saying "we need to re-train our staff". Absolutely horrible!

The facility lacks a lot, if your looking for memory care help for your loved one, look somewhere else. The only thing an aide can say, "I wasn't here this ( morning , afternoon) No one takes responsibilty. Meds are not given out at the specified times. Place is dirty and dingy.

The staff has opened their arms & welcomed my Mom. They listen to her concerns and address them in the best way to help her. They give a family feel to her assisted living care.

If you are considering Prospect House for a dementia patient, look elsewhere. The activities are pathetic...they will throw a CD into a music player most times. The level of care is not safe. You will also be nickled and dimed for every charge. Assuming your loved one deserves a warm and family-like environment, take a pass on this one. They deserve better.

My aunt moved in last week and she likes it. The staff has been super . They are taking her around and to activities to get used to her surroundings. The food is good. It was very hot when she first moved in, but that is under control now. She is on the automatic pharmacy program and the meds came in the second day she was there. The staff makes sure she takes her meds twice a day.. On the first night she was there, a staff member checked on her several times to make sure she was ok. So far so good!

staff was friendly on my tour. Guests were delightful and engaging that I spoke with .Tour director knowledgeable .Also, I was sent periodic mailings about meetings/seminars in the area, not annoying sales pitch calls from sales director. These mailings were very helpful since I still learning about assisted living. I saw a few minor repairs that needed to be done. Activities director was a love.

A fantastic place. They are really pleasant there. I cant believe that my aunt is getting involved. They were so helpful and encouraging with the transition. My aunt lived in a house for 85 years. They were so accommodating and patient with her. I can't imagine it going any smoother. I would encourage people to check it out. Their food is excellent and the activities are excellent. The prospect house is an appropriate name because it really feels like a cozy house. I'm so happy for my aunt.

I just placed my sister with Prospect House. The staff is wonderful and very helpful to any of my needs for my sister. They plan many activities thru out the day. Its well kept up.

3/16/15 Toured facility with Regina Guardino. She was extremely helpful and very knowledgeable. She spent quite a bit of time going over everything. My daughter and I were very impressed with Prospect House. Everything seemed very open, bright, clean, no smells.

So far, so good.

The service here really was unbelievable! Although he was only there for a short respite stay both the staff and the residents treated him like family. My loved one has always been a loner, but despite that everyone knew his name, and went out of their way to make him comfortable. The facility itself is nice and spacious, always very clean, and they provide a great dining service and plenty of activities.

I was VERY put off by what I saw when I toured. The woman who gave me the tour was unpleasant, and just the general atmosphere was very depressing. I don't have anything positive to say about this one, and I would not recommend it to anyone.