Holiday Maplewood Place

The staff at Atria Maplewood Place were absolutely outstanding. They treated my mother like family, they all knew her by name and knew how to specifically help her with her needs. The room size was just right for her... it wasn't real big, so very similar to a hotel size space.

Note that Atria has taken over Maplewood from Holiday. They have been hiring Dining room, housekeeping, activities staff. The transition in ongoing They expect both the food and housekeeping to improve. Maplewood place is truly a "community" where residents become family quickly. My mother moved in on [date removed] after 3 hospitalizations and an extended rehab stay in 2 months. Her transformation has been amazing as she has regained independence because of the dedicated and caring staff. She has many friends and is engaged in many activities from coloring and painting to beading to ceramics and other arts and crafts. She's involved in games and bingo and happy hour. They've gone to a local casino, an apple farm with a hayride and local restaurants. The residents watch over and care about each other. The community has truly brought her peace, joy and happiness. The dining room is exceptional. It's truly like being in a restaurant. The courtyard is beautiful and provided many fun and peaceful moments in the spring and summer.

The facility is very clean, and the staff keeps on top of it. I visited daily and saw staff cleaning all the time. The staff is friendly, caring, and welcoming. The quality of care was top notch. My mom had some special needs, and the staff was very accommodating. The meals were varied, nutritious, and delicious. My mom only participated in a few of the activities. I have checked out numerous facilities and would not hesitate to recommend Maplewood Place.

We recently moved our dad into Maplewood and every person we met was friendly and accommodating. From [name removed] who presented to us to [name removed]at the front desk to [name removed]who helped dad adjust to [name removed]who has been super responsive to requests. We are very happy with the facility.

Hello...long story short-my mom has lived in regular assisted living in her own studio apartment for the past 2.5 years. During this time, her dementia/Alzheimer's condition continued to deteriorate and she became agitated over time. After having a SAU (senior adult unit) adjust her psych meds to calm her anxiety, she never bounced back or reacclimated well upon her return. She began to be confused in the environment she was so familiar living in for the past 2.5 years. Suddenly I was forced to pay for overnight care (in addition to the [fee removed]/month I was already paying monthly for her to live there). I had to pull the trigger QUICKLY! After deep-diving ALF's with memory care facilities around me, I discovered Atria Maplewood. I had a conversation w/[name removed] & made an appointment to tour for that day. [name removed] was AMAZING during our phone conversation, & was even more awesome in person. [name removed] compassion, empathy & understanding were ALL I needed to know this was the RIGHT PLACE! :)

All residents say Food is Awful and they run out of simple things to drink and eat. I would also like to add that the cleaning that should happen weekly is so slight you cannot notice it was done. Unhappy with that !!!! It's important to keep everything and everyone clean to prevent the spread of illness.

My Mom was here for one month - [date removed]. I couldn't move her out soon enough. I was hoping for a place where she would be safe and well looked after. This was not it. Her call bell NEVER worked, aides didn't show up, aides left her alone, and more. Staff who told me how amazing place was were not available post the check being cashed. I was told by her and other management "not my job". The best was when I was following up on billing issues, safety issues, concerns, etc. the response was SIGH! Highly unprofessional. My Mom has moved to a new place where she is safe, well looked after and thriving. Staff at new place genuinely care about the folks that live there. If you want to sleep at night, do not let your loved one sleep here.

People were nice. Trouble with their necklace for help. They must have changed the battery at least 6 times a day instead of checking if it was defective. Called for staff to take me downstairs for appt but never came. So I had to push my wheelchair down the elevator myself and try to walk there. Luckily there was a private nurse and she helped me to the lobby.

Beginning to end, very professional but with a great deal of warmth. [name removed] gave an extremely informative tour and I felt at ease with her immediately, starting with our initial telephone contact. I was shown 3 different apartment models that are lovely and welcoming. I appreciated the range of options and the sense that I could feel at home in any of them. A delicious lunch followed. Despite how busy she is, I never felt rushed or pressured. Her offer of resources so reassuring!

I looked at a few assisted living places for my father fell in love with this place. Staff is amazing. The place is beautiful highly recommend. The renovations they did it’s like staying at a five star hotel

The experience at Holiday Maplewood Place was stressful and it seemed sales driven. There were mixed messages given and bait and switch tactics used. The memory care is insufficient and needs improvement. The staff is not understanding and their capability to care for patients with dementia is sorely lacking.

Not all services offered are actually available. Lots of selling points when you sign up are a bit misleading but it's staffing problems mostly, which always makes you wonder if the people are well paid and how much focus is on profit.

Maplewood Place was physically attractive and the staff that was there was friendly and attentive. However, it was noticeably understaffed. My loved one was well-taken care of physically, but activities were almost NONEXISTENT. A monthly schedule listing daily activities was complete fiction. The residents in the memory unit were left sitting in front of a tv or literally wandering around doing nothing except during meals.

My mom never was a resident there bc she had a sliding scale but the process was very seamless and I loved the whole intake process. [name removed] was extremely caring and helpful. I would give it a 10 out of 10 for cleanliness/ friendliness. They were just very accommodating and helpful and I wish my mom could have been a resident as that was my number 1 choice!

The staff and administration are all very helpful and kind. They are always there to answer any questions or concerns. I’m so happy I found Maplewood! Nancy makes herself readily available for any issue or matters that may arise.she is wonderful!

I'm not in Massachusetts so I don't get to see this firsthand. These ratings are based on feedback from my sister-in-law who is the resident and my sister who lives nearby the ownership changed as well as the management after she moved in and what we purchased is not what we got, the quality of the food went down tremendously the Activities Director has changed several times and there have been huge gaps and getting activities restarted according to my sister-in-law who lives there

The food could improve. There isn't very much to do. There is a wide range of interests here from couch potatoes to myself who was a triathlete. I don't have family. I am a widow who didn't have any children. I don't know if a book club would be of interest. I would enjoy a book club.

The place is exceptionally clean and attractive. Everyone is very friendly and they go out of their way to make a newcomer feel welcome. The quality of care has been excellent, they have met all of my mom's special needs. The staff is competent, caring and friendly. The food is excellent. There are lots of fresh vegetables and fruits. The meals are well prepared, nutritious and delicious. My mom loves them. My mom has not really taken part in many of the activities (her choice), but she has enjoyed the musical entertainment and the Bingo. The care provided here is not inexpensive, but it is a great value for the money. I would like to say that my mom's stay here has been temporary; she will be returning home next week. Prior to finding this facility, I was truly at my wits end. But with some help, I was able to find the perfect match for my mom's needs. Honestly, after meeting with [name removed], the Executive Director, I had the physical sensation of a weight being lifted from my shoulders. I can't even express how grateful I am.

The management and staff at Holiday Maplewood Place are all extremely professional and caring but also very friendly, considerate and kind. They make it a point to get to know the residents and their family at move in or even sooner. They make all feel welcomed and special from management to the front desk, dining room, housekeeping, aides and maintenance. The residents are also very friendly and kind. They welcome new residents and are there for assistance and support. What helped my mother was the "escort host" program where a resident escorts new residents to/from meals for 2 weeks. That experience really expedited her transition and feeling comfortable and like she was at "home." I would highly recommend the facility. Take a tour, meet the staff and see the facility and it will sell itself.