Prestige Senior Living Southern Hills

The food and coffee was always served cold. Family was told the medications of member would be used before bubble meds where ordered. They did not use more than 2 doses before ordering bubble packs which cost the family an additional [ fee removed] vs using up the 3 months supply of meds. My grandma was only there 2.5 weeks before she recovered enough to come home. I asked staff why meds where ordered before using even a week's worth they had no answer. Also my grandma always had to ask for her meds they serve that at the dinning room even if the person had no interest for dinning there for breakfast vs in her room from her little half kitchen

Finding the right place for my wife’s parents was important to me since I have seen a lot of good and bad care facilities as a paramedic. Southern Hills is always clean and doesn’t seem to have that typical institutional smell that a lot of care facilities have. The staff have been very personable and always happy to interact with the residents. While we were moving in I noticed one of the caregivers sitting and talking with a resident about their experiences camping and hiking. She probably sat with him for almost an hour. There have been similar instances from time to time with our parents. Probably the hardest thing to get used to since it is an assisted living facility is that the staff will knock and then let themselves into the apartment. But if you tell them it is a bad time they will come back later. I’m pretty certain that there aren’t any perfect places out there, but Prestige Southern Hills is doing a pretty good job of making it an enjoyable place to live.

Our stay was short, my grandma needed to stay in assisted living till she could get up use to restroom and such solo while healing from a fractured hip. While there the agreement to use our pharmacy for her meds did not happen. She has 1 med that's prescribed to be ingested 30min prior to a meal and that didn't happen. Meds where giving in the dinning room am most cases. We prearranged a 9am pick up for an appt and had to wait an additional 20min for staff to get her meds to her before we could leave. The perks easy quick approval to move in. Friendly staff during move in. Their staff though was stretched thin and seemed over worked not able to rebound from the covid stresses of short staffing.

As in most of these places this is far overpriced. This community is also understaffed and management seems to be there for the bucks only. They have activities like bingo, and every once and a while someone comes from the outside to entertain. They also have field trips every once in a while for people in the community. This community is like most places they tell you a lot of wonderful things but in the end things seem different. I would recommend to hire someone and stay home.

My father has been a resident of this community for one and a half years. He is always talking about how much he loves the staff. He says they treat him well and he feels well cared for. He smiles when they come into his room and when he passes them in the hallway or dining room. As a family member, I am kept updated on their observations and assessment of his needs. As family members, we are treated with respect and encouraged to visit and ask questions. They managed the necessary COVID-19 restrictions very well, and though there were long periods when we could not visit indoors, they did a great job of accommodating us outdoors, or through a window when the restrictions were at their tightest. There are a wide variety of classes and activities for residents run by caring and competent staff. I would highly recommend this community.

Communication on some things was very good and on other things, the communication was very poor. My loved one had some medical changes while they were there and I was not contacted. I would not recommend using this community until after covid.

The employees are very friendly and outgoing . The residents invited mom to sit down and play cards with them and the facility was beautiful.

Caregivers do a pretty good job but management gave us nothing but problems which does trickle down to caregivers too. It looks like a beautiful facility but I would rather have better care than looking good on the outside.

We toured this place while looking into senior living options for Mom, and she absolutely fell in love with it! It's a beautiful, clean place, and everyone seemed very friendly! She's been here a few weeks now, and it's been as perfect as we hoped during the tour!

My loved one seems like he is satisfied there at Prestige Senior Living Southern Hills. I gave this place a four-star overall rating and many of the other categories are equally rated, except for the value which I gave a three-star rating.

Took a tour of this building and I do NOT recommend moving your loved ones here. Unprofessional. [removed] The looks on some of the resident's faces as they attempted to eat the food. And the building overall seems poorly ran. I also noticed staff are more concerned about breaks. Unfortunately, dissatisfied and unimpressed.

The Prestige Senior Living Southern Hills has been top of the line. Everything has been excellent. The location is perfectly fine. I would say that the food is adequate or above adequate. The communication with the staff has been very good. Everyone there is very friendly and helpful. I would recommend the Prestige Senior Living to anyone. I can't rate the Value and Activities because it is not applicable.

We toured this community while looking into senior living options for a loved one. I thought this seemed like a nice place overall, and probably would have been our second choice. The staff were friendly and professional, and the facility seemed clean and well kept. Definitely worth a look, if you're searching in the area!

I absolutely cannot recommend Prestige Living at Southern Hills. My relative lived there for many years. When the new management took over, they started to be very rude and unprofessional to my relative. They tried everything they could to shame my relative to leave. The State Ombudsman said they violated his rights and we could sue them. [removed], the administrator bragged that when she took over, she moved 4 residents out of their home right away. (She was proud of forcing elderly people out of their homes). The care went downhill and there is always a very high staff turnover. The Management is extremely unprofessional - they don't answer emails, they deliberately moved meetings so they wouldn't have to meet with relatives, they went against hospital/medical advice, they failed to put safety items in care plans, they have made mistakes administering medications. Rather than deal with this unprofessional management, we moved our relative to a different assisted living facility. We didn't want our relative subjected to further shaming and [removed].

My Mother lived at Southern Hills for about 8 weeks. I found the facility to be pleasant and efficient. I was happy with the results of any request that I made of the staff. My Mother did complain quite often about the food. Mom did not settle well with an Assisted Living environment, I think it was more of an issue with Mom rather than the facility.