Poet's Walk Leesburg

The only thing I can say negative. It said I felt like it took too long to get her special chair ordered and she probably could have been put into hospice a little earlier. The length of time had more to do with there rules as far as things getting signed off by somebody before it moved on to the next person. Other than that it was absolutely fabulous.

My experience with Poet’s Walk Leesburg has been very positive. This started many months ago before the facility was actually needed. Staff was very helpful in identifying things to consider and reassured me that they were there to help in any way they could. I can say that I am visiting there almost daily and they have residents at different levels of cognitive abilities and they meet them right where they are. I’ve witnessed staff treat the residents like family. All of the staff interact with the residents and know them by name. They encourage and engage residents to participate in activities. The staff is always looking for ways to entertain everyone. I would recommend this facility for memory care.

Everyone who works at the Poet's Walk Leesburg community whether its the aides, or the administrative/reception position, everyone works for the betterment of the residents who are living there.

In my opinion, the best thing about the community is the individual caregivers. They are all wonderful, warm and kind. My husband is in late stage all timers and he can be difficult to deal with that times. They are always patient with him and happy to see him and manage to get him to do things that the rest of us can't. And the med tech are absolutely terrific. Custodial staff and the kitchen help also pitch in whenever necessary to help out with my husband. They are very kind to him and I always get the feeling that they like him very much in spite of the fact that he can be difficult at times as far as I'm concerned, he's in the best place. He can be considering his needs at the present time.

A beautiful community to live in. The staff very professional and seems to enjoy their positions. Very impressed with how well organized the facility is which makes one feel confident and secure that individuals will receive the best care possible.

I was hoping more care would be given to brain health and nutrition. Communication between family and staff is poor unless you really make an exceptional effort. We would maybe recommend this community to other families based in the experience we have had. Mom is given better care (by far) than what I could give as an untrained working woman. The other residents are very pleasant.

[name removed] very warm and welcoming and reassuring. Process was efficient. It is only for memory care; one level; not crowded; appeared clean; responsive to my questions.

Helpful and friendly staff. Greeted at the door and questions and concerns answered. Sales and nurses spent quality time with my questions. The tour was beautiful and residents were busy with activities.

My loved one was mostly on hospice care so we didn't interact much with the staff. The community collaborated nicely with hospice

I think if you have someone who has memory loss, Poet's Walk Leesburg is the perfect place for them. I do think they need more people and more staff. The girls are definitely overworked, but I'm satisfied. They've been meeting my needs and my fathers needs.

Poet's Walk Leesburg is a very nice place and the memory care unit is one of the best. They facility is very clean and they do a great job with that. The staff are friendly and helpful. Overall it has been a pretty good experience for us.

We have had a number of negative experiences since we first signed on. We were told that there was no staff turnover since it was built. From our first day there the staff turnover began. Our ambassador was asked to leave and we consequently never even had our initial introduction. Never found out when laundry day was. There were caretaker meetings we didn't even know about. We had trouble finding someone to help with initial set up type questions. We were promised frequent communication and that has consistently been an issue. My loved one has even been put on medicine without our knowledge. They promised all sorts of ways they monitor the residents. My loved ones bed sensor was never installed, no one could ever answer my question about how much fluid she was passing, and one night she was up most of the night vomiting and diarrhea and no one checked on her, nope did they tell us she was sick. Another time she slept in another residents room all night and no one even noticed.

The facility is clean, well-appointed, airy and secure, with several activity areas in the main room, a big community TV and a cage of live birds. Room furnishings are the resident's, and any room TV or telephone must be purchased, contracted and maintained individually, with no technical assistance in the building. (I got both for my 81 yr old wife, but she can't operate TV or answer the phone without help.) Focus on memory care is evident and staff and programs are good. However, assistance in dressing, bathing, eating, grooming is spare. My wife has been sent to join the main area with her slacks or shirt on backwards, inside out or unbuttoned...in her stocking feet. Her clothes are all over. The food is passable, occasionally good, but short on fresh vegetables, fruit. Milk is never offered. Staff is friendly, helpful but too few. I visited on a Saturday abd there were no ...ZERO... staff of any kind visible in any hall or space. Management promises improvements in these areas.

There's not enough staff. The individuals that are there are good, and they care. But there's just not enough of them. The food is not great. Some of it is just not appropriate for some of the memory care residents, and there's not enough staff to help cut up the food or help them eat. I know that's a universal problem right now during the pandemic. I know they're having a difficult job in hiring, but that is the crux of their issues right now. They do have a variety of activities, things like trivia, bouncing a balloon around, playing little ball games. My loved one doesn't participate with any consistency, but the staff certainly tries to get him involved. I do pay a caregiver out of pocket to be with my loved one five hours a day so that he gets personal care. That's over and above their staffing Their weekend staff is absolutely unsatisfactory. They do not have enough people on the weekends. Again, the staff that's there is good. There's just not enough of them. They just got a new director. I'm really hoping they will make the necessary changes and that things will improve.

We chose Poet's Walk because they were extremely accommodating, they were more than willing to work with us, and very welcoming to my mom. They have been excellent with communication with everything that has been going on. I think they are so easy to work with and make everything easier on us, I would definitely recommend them.

Poet's Walk community is very nice, very spacious. What stood out to us most was the layout of this community. We would recommend this to a family or friend.

We chose this community because of the location as well as the poeple were very helpful. They room sizes are good. The food is ok and there are no complaints from my mother in law. Our favorite part about the community is the attentiveness the staff gives to the residents. They keep them active and they are very involved.