Paramount Senior Living of Peters Township

I was told at my first walkthrough that they never have much turnover and all caregivers have been there long term. That was one of top reasons I chose Paramount. That has become apparent to me in these 3 months that is not the case. They can be short-staffed. They have a bus that will take residents to doctor appointments 3 days/week for cost of $35. Have a hair salon. Have an internal hospice that is part of Paramount. Have internal PT/OT that was really wonderful and got my mom back to moving around.

Staff at this facility are wonderful! I would definitely recommend this facility to others looking.

Everyone was very kind. Good communication as to what was going on with my father. Even on the days I wasn't there they called me. The Hospice people were wonderful

We like the place but it is pricey. My father-in-law loves playing Bingo and the parties that they have for guests. We also like that the staff and medical people are very responsive. The rooms are also a good size

It's expensive but compared to other places, it would be my number one recommendation. We picked this community, because it was availiable, they had openings, another family member spent time there. Overall , I would recommend to other families.

As far as cleanliness goes, my loves ones room is very dirty. My mom and I have to clean it regularly because it smells and the sweeper is never run. My mom had to bring a steam cleaner into steam the carpet because of the stains. We wrote a check for [amount removed] last week and they can't sweep the carpet. I have spoken with them about this issue.

We've had a good experience. The people are very friendly and helpful. Their staff seems to be pretty comparable in staff-to-patient ratio. On the weekends it could be better, but it's pretty good overall. When my loved one pushes her call button, she's seen in a pretty timely measure. And we get notified very quickly if something goes wrong. It's very expensive, but all in all, it's been a good experience. They have a lot of great activities. We feel she's safe there. And she is happy and thriving.

I would definitely recommend Paramount Senior Living of Peters Township to other families who are looking.

Don't be fooled by the nice building and good sales job. Nursing is either understaffed or doesn't care, either way it results in very poor service. Typically response time to the call button was 15 to 30 mins and this was in the high acuity unit. Numerous other issues, such as her falling when they were helping her into bed, leaving her in the bathroom for extended periods, no bathing for almost a week. This was all in a three week period. Sent letter to the CEO advising him of the situation and culture at that facility.. never heard back. If you want top care for a loved one, find a different company.

Don't go to this community, I would not recommend this community

We chose Paramount Senior Living of Peters Township because the facility itself was very nice, it was a great location, and what really stood out to me was there didn't seem to be people sitting around in wheelchairs at the entrance like some others we visited. The room sizes are big enough for his needs. My father loved the food and never complained about it while he was here. The best part about the community is the staff members all seem to know their residents well. I would recommend.

I loved this place for mom up until she started to run out of money, then it all went bad. To make it short, they transferred my mother to a facility with active Covid cases- why? I believe it was to lessen their workload of sending referrals out to other facilities (in a COVID environment this is a difficult process, especially when the majority of facilities were not sent the necessary referral package). Yes, we were desperately trying a find a place, but a decent place. After PSL sent a referral package to a location that we did not select/was not on our list, we did start talking to the location and letting them see if they would accept her (since the process was so difficult at this point due to COVID). We were still looking at facilities and spending hours talking to other facilities and sending the referral package from PSL ourselves - and we had three in process of consideration. Then they transferred mom, without verbal or written permission/approval for the transfer, into a facility that had just had active COVID cases (in total 109 patients and 40 employees since July)! They also sent her Personally Identifiable Information (PII) to the wrong email account. I have also heard that staff turnover is high at this location. With all of this, I can only give this place a one star.

We chose this community because my father knew the staff and he had been in the rooms. The room sizes were very spacious. There was a nice variety of food and you could always get other options from the menu if you wanted, but it was limited as far as dietary needs. My favorite part about the community is their activities coordinator, she really tries to get all of the residents engaged and knows the folks on a personal level. I would recommend Paramount Senior Living of Peter's Township.

Admissions Director [(name removed)] has been great from helping us select an apt. to helping with getting settled.

Everyone has been very helpful. Especially [names removed].