Friendship Village - South Hills a CCRC

Better than most but still is not worth the exorbitantly high cost. Few good kind staff they never stay very long though. Use agency very frequently never know who is walking in your apartment. Was there when a employee was escorted off campus drove off crazy in the parking lot that is what I want to happen when I visit my loved one. Staff yelling at each other in the hallways. Attitude for a simple request to empty over flowing trash cans. Staff sleeping or talking on their phones. Lord forbid your loved one requests to dine in their own apartment your charged extra even if your loved one isn't feeling well enough to attend dinner in the dinning room. Staff are horrendous about this restaurant style dinning is nice but not every day. Free independent life style that is promised in the borchor in reality is like boarding school. Every single time I visit strong stench of marijuana all through the assistant living building. Aids puffing on vapes in the hallways.

My mother received wonderful care at Friendship Village Rehab/Nursing Center after her car accident. She was very depressed and injured. The therapists had her laughing and smiling on day one. For that, I will be eternally grateful. They changed her entire mindset to one of healing and positivity. I literally cry just thinking about it. The nurses could not have been more kind and caring. Our family was treated so well by the admissions people, the management, everyone. It was such a positive space for recovery. .

MY MOTHER'S DEATH AT FRIENDSHIP VILLAGE: I didn’t even know it was goodbye when we shared our last exchange behind a closed window, outside by the dumpsters at Friendship Village. You were on lockdown for 9 months. You sat crouched in your chair with that bedsore annoying you, A skeleton draped in a sheet of flesh. I smiled through the glass and chatted up a bunch of fake happy lies while kissing and drawing hearts on the window. Your big green eyes gazed helplessly at me. Too weak to hold the phone, a nurse opened the window, our spirits touched. In minutes, 2 nurses rushed and closed the window. Like a grief stricken kid I banged on that window. Masked women rushed at me outside in fury of covid rules: “No visiting on weekends" "Not without a test every 3 days.” A 'Comfort', 'Compassion' or End of Life visit?" THEY COULDN'T DECIDE! While my mother lay dying while her daughters were outside crying. Heartless nurses couldn’t empathize with my tears or hear the pain in my screams.

My dad was in for wound care His wound vac was continually off and no charge at all which meant it was off for a long time I contacted the staff several times with no resolution. He had a roommate who took 3/4 of the room I inquired several times to sharing the room I was told “[name removed]” is here “from the top “ He doesn’t adjust. I took my dad to the doc and his wound was “wet” the vac had no charge. Doc was furious Soon after my did return to hospital with infection. With each inquiry I was told “ we are short staffed “ Very sad

Both of my parents lived in FV and now my dad is in the care center. The staff is wonderful. Kind, caring, and ready to undertake and unusual assignment that will help dad and his family. Here's what I sent to [name removed], a social worker at the care center. To explain, I live out-of-state and doing my dad's taxes can sometimes be a challenge. [name removed]: I would like to express my deep appreciation to you for your help in resolving my Dad's W-2 problem. It might seem as if you did very little, but I assure you that I, and Dad, are very, very grateful. Although I usually can't get him by phone, my mind is often comforted when I remember that caring, dedicated professionals like you are attending to Dad. Friendship Village is simply a wonderful institution and the reason for that is people like you who work there. I Once again, thank you sincerely from the bottom of my heart for your help.