Pacifica Senior Living Sterling

At present, there is a lot of staff turnover at Pacifica, even replacements leaving in just 2-3 weeks. Specific services paid for are not consistently performed, even after I politely chase after them about it.

The lady who worked with me was awesome. She was engaging, personable and honest. The facility itself does not meet my needs. The building and infrastructure are old and tired. Window seals were broken so windows were cloudy. The rugs were clean but stained (in places) and outdated. The whole building needs a major renovation. I am also looking for an independent living option which they did not offer. I wanted full kitchen and laundry in the room.

We moved my loved one out about 6 months ago. There were two instances where they failed to respond to my dad's beeper request during a health emergency. There is no accountability and no follow up. No peace of mind for family.

We found Pacifica Sterling to be the best value in the area. The move-in was smooth and easy. The community is small; staff and residents show genuine care for each other. The facility is not new, but is clean and will maintained. The planned meals vary in style from day to day and quality is always good. Residents have options if the planned menu is not to their liking. There is always something happening; musical performances, games, exercise and shopping opportunities. Levels of care has been adjusted (up and down) as Mom's needs have changed. We feel lucky to have found this place for Mom.

Only issue we had all year was related to details with medication management. My MIL has meds given 5-6 times/day. However they addressed all of my concerns and did their best to make some changes. The staff are also great with sharing information and follow through. The meals and dining - great span of time frames. And regular menu options always available. MIL complained some about not having many fresh vegetables and salads? She loved all of their deserts. Hard to find any options for what she paid which was [fee removed] which included her level of care for medication management. She just had a studio room, but she had everything she needed.

They are great, but very busy. Over communicate. Don't wait for them to get back to you. There are also people there who have done very interesting DC things, although that is of course specific to this one location. It seems like the residents of the community are a very interesting mix of people (a few still work, for instance) which I thought was a good reflection on Pacifica and a nice experience for my Mom.

I had a terrific visit with Sales Director[name removed]. She went above and beyond with her insights, recommendations, and additional resources. She's very adept in leveraging her professional experiences to guide others forward. She rightly referred to herself as more of a councilor than sales person. I left feeling upbeat and better informed as I navigate through arrangements for my mother.

[name removed] and other staff members were very nice and polite. [name removed] went out of her way to get me the correct resources for my needs.

EVERYONE that works at Pacifica are there because they love theatre they do. The sales director is resourceful yet extremely kind and careful while assisting us with making the best decisions for our uncle. All of the directors and Pacifica staff goes above and beyond to ensure that our uncle’s needs are continually met and highly quality care is always delivered. Pacifica is professional and strongly adheres to State/Federal laws and regulations. We’ve experienced Pacifica’s efforts to keep our uncle’s safety a priority and their endless advocacy for him. He has onsite physicians, nurses and cnas, to managed all of his medications and medical appointments. Our uncle can attend church service, Bible study and so many other activities of daily living at Pacifica. Our uncle LOVES the chef cooked menu, restaurant style dining room and can order room service. He’s happy to have extra support w/out minimizing his independence along his life journey. Our uncle now has a place to call home.

This facility has a great staff that are warm welcoming and helpful! Our mother has thrived since being there nearly a year. Our mother has made many friends and is enjoying herself! Highly recommend!

I visited Pacifica for a tour and enjoyed my visit. I didn't experience everything in the survey, but had no problem seeing my mother living in a place like this. [name removed] was a welcoming host and answered all my questions. She reached out to others for answers where needed.

[name removed] is wonderful and everyone we met was helpful and happy to speak with us. We had a wonderful lunch and met several residents who spoke highly of the staff and the community. Our mom can’t wait to move in.

Overall very happy she is there. She fell about a month ago while living there. She needed stitches in her head and broke her hip. They made sure to let me know she fell and where they took her by ambulance. They also worked with the inpatient rehab facility she went to after hip surgery to be sure she was okay to go back to Pacifica. Comments: #6 - Activities - gave rating of 3 since they do not have many activities my mom feels comfortable participating in. She is legally blind and she sometimes struggles with some activities since she doesn't see well.

My mother has been very content at Pacifica Senior Living Sterling community. What we like the most are the staff, they are very friendly and the other residents are happy. Based on the experience we have had so far, we would recommend this community to other families looking for a place for their loved ones.

We would rate them as a five in all the categories except Quality of Care. The specific concern under quality of care has only to do with medication management. It has been a lot of work on the families and to get everything straight and worked out and still issues. Continue to come up she is paying for that additional service. There was a hire of a new resident services Director and she has been very communicative and we've been trying to work through the issues.

Let me just start off by me saying the staff here is great very welcoming, very polite, and when come to explaining the way of living here at Pacifica would be wonderful i can see they answer all our questions and show all the good perks of living here,like a movie room game room a study room also where assistance living and independent living are together make me feel where everyone is treated the same this is the place I will put my uncle to live out his life he will be close to family and we can visit just about anytime we would like ,I want to give a shout out to [name removed] I really appreciate her looking out for me and my family for information she gave us it help us out alot she is the best she ,really help my process easy and made me and my family relax and feel good about this place

[name removed] was absolutely wonderful to work with in getting our loved one set up before, during and after. Based on the experience we have had so far we would recommend Pacifica Senior Living Sterling to other families looking into a community for their loved one.

Pacifica Senior Living provides a level of living space and assistive services that is unique in our community. Friendly staff and residents make the transition from independent to assisted living less frightening.

The management team hasn't been responsive to the family's communication and follow up has been a struggle. There is a good value for what you get for the money. The food seems to be delivered cold, they could use more options, and my loved one doesn't care for the meals, other than breakfast. The community is able to provide some light housekeeping, and laundry for linens and this is a scaled pricing.