Brandywine at Potomac

I am extremely happy with Brandywine Potomac and rate them a 5 across the board. I would absolutely recommend to others.

I was drawn by the nice facilities and the price, but I was not happy with the level of care my mom received. She was injured several times including once that the ER nurse said she appeared to be bleeding severely for several hours. She flooded the entire floor of the memory care unit by leaving a sink running. When I visited it seemed like the residents were unengaged.

I would recommend the facility if asked.

I would recommend Brandywine Living at Potomac to others. The staff, housekeeping, communication with the family and dining are all very very good. The PT is excellent. The only complaint that I have is with the director of the wellness center. She is not knowledgeable and does not keep up with the residents like the rest of the staff in the wellness center do. The caregivers and nurses in the wellness center are top notch.

The overall community, the availability of apartments, the services offered, the look of the facility. It's been a very positive experience.

The staff was very welcoming, and they are well staffed. We are personally happy. They negotiated terms with us. We picked this community because of the location. They communicate well, and do a nice job. Overall, I am grateful that my loved one here.

The food is getting better, and my loved one seems to like it. The value for the money is very good. The care of the caregivers is really good, and they are really caring. They need to improve on communication with upper mangement with each other.

Brandywine Community is brand new and so elegant it is like walking onto a luxury cruise ship. The second you walk through the doors you just gasp because its so gorgeous. There are assisted living communities that just give off that nursing home feel and have an odor but this is not that place. Management is very caring, accessible and it does not feel like a business but that this is their calling. The food is better then expected, it is better then eating at on the of restaurants here in town. The variety is extensive, and if there is something you do not like they will bring you a different menu to choose from - very accommodating and we would absolutely recommend this community to other families.

In the scheme of things, it really depends on the level of care needed for your loved one. There are some great things, and some horrible things. Facilities-wise it's absolutely top notch and top of the line. As far as the staff who are top of the food chain, it's very good. But when you get into the weeds - the people who are taking care of the elderly - it's horrendous. I understand we're in a time right now where service is nonexistent nationwide. But even so, if the right systems are in place, things don't fall between the cracks. Those systems aren't in place here. I think they're trying, but they're just understaffed and can't keep staff. The quality of the food is phenomenal, but the selection is horrendous. They keep revolving the same meals - lots of corned beef, meatloaf, and pastas. The activities manager just left, and even before that, the residents didn't really participate. But the staff weren't making an effort to go get people and encourage them to participate. There's a brand new activities director, so we'll see how that goes. The facility is beautiful and worth some of the frustrations. The hallways are double/triple the size of other places I toured. It's a very large, airy, spacious place. They just have ongoing staffing issues. I give them credit for admitting that they do see the problems, and they are trying to fix them.

Gorgeous inside and out. The team at Brandywine Living at Potomac was warm, inviting and really payed attention to what we were looking for. I would strongly recommend them to any other family looking for amazing service and great care.