Pacifica Senior Living Heritage Hills

Heritage Hill is a wonderful community. The independent standing cottages are amazing! Heritage Hill memory Care staff is top notch! We love Heritage Hills!

I loved that it was not a large memory care facility but had all the programs available that I was looking for (for my mother). The staff was wonderful during the tour and I especially enjoyed talking with the lead nurse, Pam.

I am the guardian of a 92 year old woman who 5-6 years ago was an incredibly involved woman. She was involved in animal rights, a couple of lunch groups, books clubs; a very busy person. In the last 5-6 years, she had taken to her bed. The only times she would leave her bed was to eat and go to the bathroom. Caregivers were with her 24 hours a day, every day. The daytime women had to read to her all the time. Her mind was failing as well. The time came this year when her safety from night walking was becoming an issue. I looked at a couple of facilities with Memory Care units and decided on Pacifica Heritage Hills. The Memory Care unit has around 20 residents and enough staff so that there is almost individual care. The days are structured with a lot of activities such as, music, exercise, outings, theme days. The apartments are either 1 or 2 rooms and can certainly be made home-like. Each apartment has a shadow box that showcases that resident. The food is good; there are a couple of choices each meal. Staff is very caring and treats the residents with the dignity they deserve. All doors are locked except the one to the outdoor garden. Safety is of primary concern.

My mother lived here for a handful of years. Right after Christmas she fell in one of the bathrooms. The emergency button did not work. So she had to crawl to her bedroom with a broken leg to get to her cell phone. I contacted the ED and he did some testing and told us that everything worked fine. My brother went to the house and proved that one of the buttons did not work. We have requested several times to have documentation around testing and maintenance and no one has provided us with this information. I have reached out to the Corporate office as well, I talked to one person there and have never heard back. Other residents of this property have also had issues with the emergency response system. Do not live here. It is not safe and the people running the property do not care about the residents.

My mother lived here for a handful of years. Right after Christmas she fell in one of the bathrooms. The emergency button did not work. So she had to crawl to her bedroom with a broken leg to get to her cell phone. I contacted the ED and he did some testing and told us that everything worked fine. My brother went to the house and proved that one of the buttons did not work. We have requested several times to have documentation around testing and maintenance and no one has provided us with this information. I have reached out to the Corporate office as well, I talked to one person there and have never heard back. Other residents of this property have also had issues with the emergency response system. Do not live here. It is not safe and the people running the property do not care about the residents.

[Name removed] was terrific. She was very professional and knowledgeable. I felt very informed and impressed with Heritage Hills. [Name removed]

I am please with the area I also like the floorplans and amenities this community is convenient and does allow fencing and backyard which is a plus . There is a craft house on site . This is strictly independent living no step downs how ever does include a memory care and physical therapy .

[Name removed] was an excellent guide and all paperwork was handled with ease. This facility has been an excellent choice for my Dad and the staff members do a great job.

Wonderful and engaging environment, Clean and welcoming. Staff is absolutely wonderful.

[Name removed] showed us several homes and introduced us to so many residents. One couple even volunteered to show is their home so we could get an idea of how furniture would fit. Really super friendly people (residents) and staff. I will definitely live these.

Plan to move into this community

I like the separate houses with garages, the close proxcimity of hospitals, doctors, the airport, and cultural opportunities. The staff is very capable and caring. We love it here.

I am happy I chose Heritage Hills. I have a wonderful cottage. The maintenence has been very helpful. Wait staff - pleasant and helpful. Dining room has been awkward with buffet. Menu not always nutritionally balanced. (Please don't grade my spelling - senior moment)

Beautiful campus Good facility 1/meal day good food/service

Nice, quiet place to live.

Helpful - courteous - knowledgeable - excellent location

The staff in the memory care community do a fabulous job at taking care of the residents and putting them first. The community is a nice home like environment. I highly recommend this community!

I looked at a private suite. I was shocked at the amount of space. The staff was helpful and the community was clean. I did not smell any odors.

I toured the memory care community. The residents seemed happy and well taken care of. I loved the small environment and spacious rooms. The staff answered all of my questions. This is definitely at the top of my list.

I ate dinner with a resident and the food was amazing. Very welcoming residents.