Ortega Gardens Memory Care

[name removed] who gave me the tour was amazing! Knowledgeable, kind, patient & understanding. Memory care is their primary focus. My mom has dementia. This was a perfect fit.

I really loved the place. Only minor glitches but they definitely filled a need I had. Ortega Gardens didn't seem like a care facility. It felt like a home and he was happy there. Based on the experience we have had so far, we would absolutely recommend this community to other families.

This has been a great experience for my loved one and the family. It has taken load off my shoulders for caring for my loved one. The staff are caring and the communication is great. They are quick to respond to questions or concerns that I bring to their attention about my loved one. There is music, ice cream cart, exercise and more as some of the activities available for the residents to participate in.

I just want to say thank you to everyone at Ortega Gardens. Our family would absolutely recommend this facility for others looking for memory care for their loved ones.

They provide excellent service. The staff are extremely caring and very professional. There's nothing negative to say. We've had a fully positive experience. My mother has Alzheimer's, and she has done 100% better there. They specialize in memory care, which compared to the place she was at before that had both assisted living and memory care with no specialization, the non-specialized community just does not compare. If your loved one has Alzheimer's or advanced dementia, they belong in a memory care specialized facility. I can't stress that enough. And I would say Ortega Gardens is one of the best.

It is a very nice community. The friendliness and the cleanliness of the community stand out to me. The communication between the staff and family is fine. They are allowing visitors by appointment to see your loved one.

The community doesn't have any smells and you don't smell cleaning products or anything. My loved one needed some additional assistance and they weren't afraid to work with hospice or call them. I have no problem recommended the community to others. The same staff stays within the same part of the community, this allows the residents to get to know the staff members. The staff are very quick to handle any concerns and keep the families updated with any changes.

We chose Ortega Gardens because it specializes in memory care and from what I know, it is the best place for someone with memory care issues. From our video calls, the room sizes seem good. They have been very good with communication and keeping families informed since we cannot go inside. For memory care, it is a better alternative to a nursing home. I would recommend them.

There are not enough words to express what a heaven-sent Ortega Gardens has been for my parents and me! Both of my parents have been residents there for the past year and are doing beautifully in their new home. I couldn't ask for a more lovely and loving place for them. Dad has Alzheimer's and Mom has moderate cognitive impairment, the result of several mini-strokes (TIAs). When Dad began to wander, home-care was no longer an option for him. I researched several memory care facilities in the Jacksonville area. Ortega Gardens was by far the best, an absolute answer to my prayers. Dad had no adjustment problems at all because his care team made him feel so special. Mom declined quickly when Dad left home, so she joined him soon after. They moved into a spacious 2 bedroom suite together and celebrated their 65th wedding anniversary right before COVID-19 forced the facility to lockdown. I'm grateful that they are safe and together surrounded by such loving, caring people.

I would not recomnend this facility to anyone’s family member. They have frequent staff changes and the cleanliness of the facility is unacceptable. They have very few activities offered on weekends. Items of patients are frequently missing as well. Contract agreements are also not honored. You must visit frequently at random times if you have a family member at this facility.

We toured this new community for care. This was expensive, but we did like the staff. and they offered a good and clean environment for the residents. The menu has a good variety and the activities would have been helpful for the residents who would be able to participate. We would suggest a tour for the care of a loved one

My family and I have been over the moon since we decided to make a change for my mother. She had been at a regular assisted living and even though they have a memory care area, we have only heard great things about this all memory care community. Even though some people don't see it right away, mom has early dementia and she knows. She was staying in her apartment all day to avoid people at her old assisted living. She was assessed by Arbor Terraces head nurse, Heidi who really took her time getting to know mom. She has moved into Bridges, which is for early dementia. Now that she has moved in and has met her new friends, she feels so much better about participating in all the activities. I know she is participating because they have this great app that is free and they send check ins and photos when mom is in activities. It is a great relief to know she is really involved and loving her new home. I also want to say that the place is so clean! It smells wonderful. That was a big turn off ant other places we checked out! Also mom raves about the food. I have been there during meals and the residents all seem to enjoy the food. I recommend this place highly.

They have not done what they said they would once my loved one moved in. We have not had the best communication. The majority of the nurses are super. I have not seen any activities. The food I have seen looked good. The community is beautiful. They advised us they were a memory care only community, however there are some residents that seem to be more assisted living.

This community and the staff is awesome. m They offer enough nurses for every resident. They really take the time to get to know the residents. They do not let the patients stay in there rooms all day. They try to get them out of the room to get involved with the community. The staff goes in to depth to find out what my loved one used to do and then they offer that activity. What I really liked was that they have there own garden where they grow there own food. They also offer gardening. This is the best community.

Found that they made a lot of empty promises when I was researching the home that are not being up held now that I placed my Dad there. Staff is very friendly, but I have found they socialize with one another too much leaving residents to fend for themselves. Over all this was one of the better places I found.

This is one of the places I toured when I was looking. It was beautiful, and we really liked it. We ended up making our final decision based on location. Everyone was helpful and friendly, but we chose somewhere that was closer and easier to get to.

It's expensive but it's great. The staff is friendly. The facility is very clean. It has been a pretty good experience. I rate the Arbor Terrace Ortega 4 stars across the board. It's a nice place so far.

They have been doing very good. The food is actually pretty good, but they don't follow up with me as quickly as we would like. If I call or email, nobody gets back to me and I have to call back.