North Point Village

We have had some issues with the medical care but they are improving. Overall it's a fantastic place.

The initial part of touring the facility seemed nice and that it had everything we needed. Moving in was fine and at the beginning, it seemed like everything was going well. Then progressively they started to lose more and more employees. The food started to get really bad, they didn't have any kitchen help and then they ended up taking away the nurse. Having the nurse there on staff was one of the main reasons that we were attracted to this place because our Nana needs some more medical care and once they took the nurse away, she was not getting any of the care that she needed. We ended up moving her out of the facility after having multiple issues with medication, staff turnover, and the food declining significantly. The facility was mostly clean. I didn't see a lot of housekeeping issues, but as the staff turnover happened, I did notice things start to get a little bit more messy. Overall, though I didn't see any problems with the cleanliness. Overall, the staff was very friendly. However, once we started raising issues with the upper management, we had some problems with them. They wouldn't return our calls, wouldn't get back to us and we found it incredibly frustrating to have issues that needed resolved, but no one would contact us because they knew that we were frustrated. Again, initially in the beginning, the care was great and they had a sufficient amount of staff. But as the months went on, they lost so many staff members, and we definitely felt like the staff turnover was due to pay issues and not having enough support. We later learned from the Director that some of the staff issues were due to to People not coming in and then having to crack down on employees. Her care suffered drastically and there were a lot of times where things were missed. She lost a lot of laundry and sheets, they never came back from the laundry service. There were days where nobody would come in in the morning quick enough, and she had to sit in a wet or soiled bed. The time it took for someone to come after she pushed the button on her necklace was sometimes greater than 20 to 30 minutes. I was so frustrated by this because if she had fallen or something serious had happened, no one would get to her for quite a long time. In the beginning the food was OK but not great. As a month went on they lost their chef and a bunch of kitchen help so the meals were absolutely awful. We went to eat with her several times and the portion sizes were similar to that that I would feed my toddler. They were extremely small, tough, hard to eat, un appetizing and looked like they were just out of a TV dinner. Nana complained a lot about the food all the time and was a big reason why we ended up moving her, as well as the care problems. all of the other residents that she was with also complained about the food a lot and were met with no help or solutions. The food was absolutely awful. The amount of activities was sufficient, but our Nana didn't participate in any of them. I felt like if they had adequate levels of staff that they could have helped her to go on some of the excursions or do some of the activities. But because there was no one really keeping an eye on her, no one was there to help her to get to the activities or remind her or wake her up on time We ended up moving Nana out of this facility because the amount of money that we were paying per month was not at all acceptable for the amount of money that we were paying. The food was horrible, the staffing issues were nonstop and they took away the nurse which was a huge draw for us to have her there. We were not getting the value that we were promised when she moved in so we moved her out.

I do tell people that these are hard working, kind and sincere people who take very good care of the residents. From the managerial to support staff , I am very happy that we have my brother in their care.I would recommend them to others. I also want to thank you for your help with guiding me through this process. Your staff is also to be commended. It was the TV commercial that I had seen at just the right time that led me to you. Thanks to all of you from my family.

We chose North Point Village because of the location and apartment set-up. The food has been off and on. I think think it has improved recently with new staff. Staff is helpful, but as with other facilities and staff turn over, there is a learning curve.

Mom has dementia and it's getting progressively worse. At one point even with help eight hours a day it got to where I was not able to get more than an hour or two of sleep many nights. We found NorthPoint thanks to A place for mom, and they have trained certified staff there with contracts in place to handle things if they are short staffed in an emergency. The staff to resident ratio is 2 people per 12 residents, and there are additional people who float where the greatest needs are. The environment is very good in the memory care units, with 3 distinct cottages each with 12 people. I have been visiting at least once a week for a couple hours and I am always impressed by how well the residents are treated by the caregivers. There's a room with a big screen TV where various shows can be watched, each resident has their own room, and there's good security at the entrance. Parking is readily available and the caregivers reach out to me whenever there's a question or concern. Great place

The caregivers are so patient and caring. I'll I have to do is ask about something and they make sure it happens. They take extra time with mom and it makes me feel better about her care.

The staff is kind caring and thoughtful but human and has rules set in place that can't always be explained properly bur are followed absolutely no mater what. If you could afford to be there sure I would recommend it, no way would I be able to stay when I need to go somewhere but it would be all about the money.

I'm super impressed with the level of care my mother and father are receiving. The staff really does care and are fully invested. If you or a loved one needs assistance do yourself a favor and visit.

Staff seems good. The housekeeping is good. Communication with the family- fair. The meals are good. I would possibly recommend this facility to others, but we are still pretty new to the facility so its too soon to say for sure.

We picked this community, because of the feeling you get when you walk in the door. Warmth friendliness and Sara being so knowledgeable.

Our family is so very thankful for North Point Village & their entire team! My father needed care after a bad fall and NPV & staff came to the rescue. We could not have managed recovery without them. This is best care/assisted living facility in the state!

My mother has been a resident since 2019. She loves her apartment and activities offered. She also enjoys her meals very much. I however, have had a few issues with the care plan, med technician, and bill preparation. Overall happy with her care.

They could not keep staff. The apts did not get cleaned, the food was horrible after management changed. The staff was rude at times. I can't really speak to the activities as my mother in law quit going. If it had been up to me, I would have moved my mother in law before 6 months had passed. Also residents were moving out in droves

My mom has been here two and a half years. My sister and I have been pleased. Staff is always available to help, take the extra steps as my mom slowly deteriorates.

They are terrible. Don't go there. They need to improve with, assisted living, medication management, and almost all aspects of community.

The experience has been ok...initially when you go on the tours they make it sound like they have everything under the sun and they have people at your beck and call all the time. But when we have had to use the call button, it can take up to 20 minutes or more to receive help. There are not enough staff at all. Cleanliness seems to be adequate. Everyone we have encountered has been very nice. The quality of care has been great but the lack of availability of care has been awful. When she pushes the button, help rarely comes in a timely manner. There never seems to be enough employees at all for help. The meals are ok but they often say things like "homemade cookie" but they are clearly not homemade. They are always understaffed during meal time so it's hard to get service. The activities seem to be ok but our nana doesn't really participate in a lot of them. I think this is due to lack of staff so no one really lets her know about them or encourages her to go. I don't find the value to be a fantastic value for the cost. They promised a lot of stuff up front like rides to dr appts but it's incredibly difficult to schedule. Friendly staff, safe and clean community. Close proximity to shopping, doctors offices etc. areas of improvement needed in staffing levels and speed of service

The workers are nice, but the place seems disorganized, complaints are listened to, but nothing changes, lot's of staff turnover. Mom is not very clean. She always has crust around her eyes, behind and in her ears, and on her scalp. Her feet always have dry dead skin, especially between her toes. Her teeth are seldom brushed. Her nails are always filthy, as she eats primarily with her hands. I wonder about the areas I can't see. I bring wipes and eyelid cleaners, tooth and hairbrush, and lotion so I can care for her when I visit. The floors and bathrooms are not clean. Laundry is misplaced. VERY expensive care for what you get.