Monticello West

Really not happy. Too many residents per caregiver. Caregivers are overwhelmed and can't troubleshoot any issues. When issues come up, the nurses all claim "I didn't know about it." No communication among the staff, poor supervision by the manager. Sales pitch was that resident would be well cared for, and additional staff brought in if needed, and that has not happened. Sales sells something great which the caregiving staff just can't provide. Very unhappy with the care received.

I originally toured in Sept. 2018 for Respite Care and they were remodeling their Memory Care unit so I was not comfortable leaving my husband there. I thought the manager, [name removed], was very helpful and I toured again in November 2019 and decided this is the place for my husband to stay. He just started [date removed] and the transition went very smoothly.

price swayed us away from this one

[Name removed] supplied me with all materials and tours to help make a decision for my mom. Very nice place.

While the staff appeared to be very good and knowledgeable, the rooms are too small and you get an institutional feeling.

My Father has been in Memory Care for 15 months and has never asked to go home which is a blessing. He is very comfortable in his surroundings and the caretakers are so very kind with him. The staff is very caring and friendly and the environment does feel like home. I am grateful to all who work so hard 24/7 on all levels of care. It means so much. I would truly recommend Monticello West to anyone that is looking for a caring environment for their Loved Ones. Thank you. [name removed]

Our father entered MW's 4th floor assisted living at age 96 after a slight stroke. We couldn't have asked for better care and affordable rates. Despite the intense demands of the resident population, the staff aims to keep everyone at their personal peak of health, happy and intellectually stimulated. Resdents are strongly encouraged to attend activities ranging from interactive games to crafts, ice cream socials, movies, exercise, holiday entertainment and more. The property is constantly maintained and clean. The staff is vitalized by their work with the elderly whom they love and respect. They tailor the meals to the individual's likes and needs. The resident's personal safety ranks high among considerations. Given my long distance commute, I checked in daily. To watch the staff in action helps you appreciate the gift it takes to do such responsible work. we felt comfortable with our father in their care.

I have no complaints of how things are going for my mother since she has made the move into this community. The property is always clean every time I visit and I like that they help keep moms kept up for her. The staff have been wonderful to work with and I am comfortable with the care she is being provided. She has had no problems with the meals and enjoys participating in some of the activities from time to time.

I'm going to move my loved ones into this facility soon, and from what I've seen so far, it is just great! We are choosing this facility in particular because it allows my loved ones to move in together, even though one of them has Alzheimer's. It just makes the whole ordeal much easier for the whole family!

I am overall pleased and happy with them. The staff has been helpful not only to mom but to me as far as dealing with mom's insurance and medications. However, I do think that the property is in need of some refurbishing such as the carpets should be replaced and the inside needs to be painted a more cheerful color but other than that I find it to be very clean. I must say though I find the elevators to be very slow. The food is very good it is seasoned very well. The portions are good and they offer choices. They offer tons of activities and mom is not quite willing to participate in any currently but the staff is working on that. I can see a slight difference in my mothers walking and she is moving a little better. The staff keeps me well informed such as they called me yesterday to let me know my mom's blood test results had come in. The location is close to me so that is a plus as well.

My parents are doing well with their move to this community. They are still adjusting, but I know they are in a good place. This is a nice community, and so far everything is working out pretty well. The staff is good, more so the week staff compared to the weekend staff. They have gotten involved in some of the activities they have available. The meals are great, they are pleased with the food. They are receiving good care, and this is a community I would recommend.

Monticello West is a well established community with many long time employees. They were attentive and are actually pretty fun as well and seemed to really like their jobs. Plenty of activities and stimulation in the memory care. The residents seem happy and well cared for. Overall a great facility

This community is very beautiful with lots of great features and amenities for my loved one. I am really enjoying the variety of activities and the meals they serve throughout the week. The housekeeping team does a great job at making sure my room stays well maintained as well as the rest of the building.

Showed us a nice apartment at a reasonable rate. Then switched as soon as we paid up & moved in! In rushing the move, lost a $750 hearing aid & have made no offer to replace it. My Dad's 89 and recovering from a mild stroke that caused a fall in which he hit his head & was confused- slow recovery. He has "OCD" & will spend too long doing such things as combing his hair, eating, toileting and this where a CNA could help by prompting him but if he waves them off, they just leave! Twice in one week he was left in his recliner, TV on, overhead lights on... ALL NIGHT! So, of course, he felt tired & had a crick in his neck. So this is "Assisted Care" w/Memory Care by their definition. I'm not sure it's any better somewhere else??

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. My loved one was a bit beyond the level of care they provide here. However, it is definitely worth a look for those looking into assisted living!

Things are going great with my father being at Monticello West. We are very happy. The place is very clean. The staff are very very helpful, friendly, caring very much, and they have been there a long time. They are easy to work with. They offer a wide variety of activities. My only problem is adequate parking for visitors. This is a nice, clean place, the people care, the pricing is fair.

He has not been there long enough for me to be sure this is going to work out..I wish he would be encouraged to go to more activities ..

ATTENTION to those thinking you can put your parent here, and they will be taken care of when you leave for your Aspen trips, WAKE UP!!! Monticello was a privately owned facility. At that time, they were a very favorable choice. The family sold to a corporation, and the game has changed, except the sales pitch you get has probably gotten better. If you read other reviews, the one-star review from March 2015 closely matches my mother's situation. Before I give you too much to read, I will say that in many cases, I have learned that a faith based facility is better than corporate, because there is another layer of accountability. (and I am not of any faith). My mother was there 21 days, and was taken to the ER where she remained hospitalized for a week. We then transferred her to a faith based facility that is the oldest in East Dallas. It was a remarkable difference in her care, and her health. She was admitted to ER for dehydration, malnutrition, never given her thyroid meds, and a host of other things. She never got a bath or her hair washed the full 21 days. That didn't happen till she got to Presbyterian. Her primary care doctor met us in ER. After looking at her, he remarked, "You wouldn't do this to an animal." Monticello wanted her on hospice, when in fact it was their lack of care. She fell in the hallway at night, as she was trying to get help. According to a neighbor, she was on the floor, crying, for over an hour. As she began to decline, she called 911 from her personal phone line. The nurse was so angered by this, she pulled the phone cord out from the back of the phone to disconnect it. Yes, you read that correctly! My mother had macular, and would never have seen this. Getting help at night is nearly impossible. She was told by one of the night staff, as they answered her call, "You'd better not push that button again." In the floor lunch area, one lady remarked that her coffee was cold. The staff attendant told her, "Well, that's just too bad, isn't it." I could go on-an-on, but I hope you get the message. On a final note, as I was moving her things out, one resident exclaimed, "Someone's moving out." I said, "Yes, she's moving to another place." The resident said, "Smart lady, she has kids that care." No joke, this broke my heart. I wanted to ask her for her kids phone number so I could call them, but it wasn't my business. Anyway, they probably put their mom in Monticello West, and went to Aspen thinking it was all okay! At MW, it's not okay.

My dad seems to be much healthier since he came here. I feel like he is good off on his meds, and clear headed, I cant wait to see him get even better. Thanks MONTICELLO

I feel like the quality of care is not there. She is getting her pills, but I just feel like she is not getting the attention she needs. The nurse indicated that she could benefit from PT, but I haven't seen anything done about that. They did basically everything pretty well, with the exception of the follow-through on her care.