[name removed] and the Team have done a fantastic job caring for our dad with dementia. Another level of care like we had not previously seen. The staff truly shows care for the patient. The facility is resort-like. Highly recommended.... Read more
Mattison Crossing is an assisted living and memory care community nestled among a peaceful residential neighborhood in Freehold, New Jersey. Within a park-like setting near the city’s historic downtown, this community offers quality care, robust activities, and homemade meals.
Within minutes from the community, residents may dine at nearby restaurants, shop retail and grocery stores, and get to medical facilities with ease. On-site, residents may peruse the library, attend lectures, play a game of billiards, watch movies, or reflect in the community’s synagogue. Residents are also offered scheduled transportation services, on-site care, and physician consultations.
At Mattison Crossing, residents lead a maintenance-free lifestyle where staff handles housekeeping and cooking. The care team happily offers support with daily tasks, medication management, and more. Plus, certified dementia staff offers cognitive support and therapeutic services to those diagnosed with Alzheimer’s, Parkinson’s, and other dementias.
Residents also stay active and engaged through staff-facilitated activities and exercises including fitness programs, lectures, happy hours, art workshops, live performances, and more. And, residents get to select from floorplans designed to offer a comfortable home that satisfies their needs.
To explore the licensing information and compliance histories of senior living communities in the state of New Jersey, visit the
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.7
Review Score
Review Score
57 reviews8.7
Out of 10
5 star
37%
4 star
18%
3 star
0%
2 star
9%
1 star
37%
A Place for Mom has scored Mattison Crossing with 8.7 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Mattison Crossing has 57 reviews with an average "overall experience" of 2.9 out of 5.
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Mattison Crossing appears to be a caring bright place for loved one’s and maybe even to help or work. “Appears” that’s all it is. Management new is just like the old….uncaring and excuses after excuses for bad employees including their head people. Personally I don’t even know where to start really. Take aides for example. You never find them unless there is a tour or free food. Seriously it’s incredible. They sleep or on their phones in residents room hiding! Events! What events! There is a woman who is in charge but never around and when she is extremely loud and obnoxious and starts a game and leaves after 10 minutes saying she’s all by herself. When she walks out saying they are on their own she heads to her office and shuts the door for the remaining time until she walks out for the day. This is all the time! Residents complain about her for months and nothing done. Residents pay a lot of money to be there when is Mattison going to replace and do right by them!!!!
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Response from Mattison Crossing
August 27, 2024We appreciate your feedback and take your comments to heart. SInce new management took over on July 1st, we have been looking at all aspects of the community, including memory care. The Reflections Memory Care program that we are instituting has nationally recognized leadership and is specifically designed to serve individuals with a variety of memory-related issues at various stages. We think you will see substantive positive change.
[name removed] and the Team have done a fantastic job caring for our dad with dementia. Another level of care like we had not previously seen. The staff truly shows care for the patient. The facility is resort-like. Highly recommended.
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Overall, we (my family and I) are extremely disappointed in the services that my mom is paying for at this facility. I feel we were sold a false bill of goods. However, we have nothing to compare this facility to, so while we are displeased with the services there may be other places that are worse off. There is huge turnover in staff, training needs to be implemented with new staff members on how to do the simplest of things, for example, making a bed, showering a person. Changing sheets on a residents bed is not done on a regular basis, family members have had to step in to take care of that while the resident is paying for that service. Also, there is a language barrier as most new staff members do not speak English and therefore cannot communicate with residents. There is a constant occurrence of a breakdown of equipment, HEAT.. the dining room has been frigid in cold temperatures, making mealtime unpleasant as the food is cold by the time it arrives at the table. In addition, the elevator is now on the list of equipment that is breaking. Residents are either stranded on the first floor and unable to go to their rooms or have to wait for an aide, which is near impossible due to the shortage of staff. The elevator has been breaking down at least twice a week for the past three weeks. There is an onsite temple and a visit from a rabbi each Sabbath for the Jewish residents, while residents of the Christian faith get a virtual service that sometimes is impossible to watch because of the breakdown of equipment. Poor response time when resident presses their tag for assistance.. there have been times where my Mom waited 2 hours for someone to come to her aide. I don't think there is any quality to the care received. The on call podiatrist is rude and un-clean while attending to the care of the patient. Other medical staff persons can also be rude to residents, while a few are pleasant and caring. During the past 14 months, 14 people in key positions have left. Training needs to be implemented to new staff members. The food has improved slightly, but seems to be more geared towards the kosher food style for the residents who are of the Jewish faith. However, it was recently learned that the chef that improved the food is now leaving. Rent was recently increased by $300 per resident and staff has decreased. There is an imbalance in the services and no added value with the increase.
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Almost 2 years ago. My dad needed a lot of help as he aged. I brought him to Mattison Crossing. We met with [name removed] who was and is so helpful. Dad went into memory care. This was a great decision. He is so cared for there. With [name removed] She is so attentive and she is amazing. [name removed]. Helps with meals and assists so much with the elderly. There is so much love and caring. [name removed] the nurse. Is attentive and professional. Always keeps us informed. And guides us the downstairs. They watch television. Or listen to music. And lots of interaction. [name removed] upstairs is wonderful and professional and helpful. Sometimes we all need help. This was a great decision Thank you for looking out for my dad and all the people that are cared for there.
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Mom likes the facility. My main concern is if my mom is in her room and has an emergency and can’t get to the phone. The call button is not for emergencies and think there should be something in her room in case if an emergency. There are a few concerns with response time when using call button but not all the time. Some aids have limited communication skills. Overall liked facility and location was key for our family.
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Our mom moved into Mattison Crossing at a time when her entire world/life had been turned upside down. Previous to Mattison Crossing, mom had been in a rehab facility where little progress had been made, where depression and anxiety sunk in, and where she had been told she would never return to an independent lifestyle. However within a few short weeks with the care and kindness from the entire Mattison Crossing team of caring professionals, mom proved them wrong. She has remarkably returned to an independent lifestyle. At Mattison Crossing mom does not feel as if she is just another resident. While residing here she is warmly greeted, welcomed, and acknowledged by name from administration, staff, and the entire team; she has made new friends, and she takes advantage of the numerous daily activities and services offered. Mattison Crossing is now her new home where she can continue to thrive, flourish, and maintain a positive lease on life!
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We have been very, very blessed, [name removed] helped us tremendously, and the staff at the nurses station is simply wonderful. I highly recommend this place and if you have a love one, indeed, get in while you can it has been a great experience so far. sincerely, [name removed] and family.
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Response from Mattison Crossing
June 14, 2023Thank you so much for your positive comments. We are grateful you took the time to give us feedback so other families may benefit from your review.
Good place to live and enjoy your remaining years. Good food and good care.
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Staff is very good and responsive.
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I had to find a place for my brother. I went to several facilities and new when I went to Mattison Crossing this was the place I wanted him to be. The staff is amazing. Always responds to me when I call. And they contact me if my brother has any changes. Most importantly he has adjusted very well. The staff know all the people there by name and are kind to the people there. The aides are amazing and care for everyone with patience.
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Response from Mattison Crossing
March 7, 2023Thank you for your kind words! We are so very pleased that you have chosen Mattison Crossing for your brother's care, and will pass along the feedback to our team.
The food and activities are good, but we have had some bad experiences with the aides. Not great communication as far as aids and when my mother asks for something she doesn't get it until I follow up a lot of times.
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This has been a good choice for my loved one and family. The staff have been quick to respond to any concerns or questions the family has had. I feel very comfortable and safe having my loved one here. The staff is very team oriented and the internal communication is great. They make sure that the director and the aides and nurses are working together to provide the best care possible.
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My dad moved in earlier this week, and I can't say enough on how the entire staff has welcomed him to the community and help him get acclimated. The entire Mattison Crossing team has been sincere, responsive, caring and understanding. My dad is a picky eater, but he has said the food is very good. Thank you Mattison Crossing team for what you do.
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The staff are caring and loving, and they all go out of their way to make every resident feel at home. They meet my loved one's care needs as promised. It's a very nice facility that has recently been remodeled, so it s up-to-date.
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Dad has been here a year. There have been ups and downs however, I'm very happy with the level of care and over all commitment to quality service I have experienced at Mattison Crossing. Dad fell and really needed a place to help him get back to a more independent level of living. He has truly settled in and feels comfortable to call Mattison his home. Staff is lovely and caring. People here are thriving. It's a difficult decision to place your parent in assisted living. I feel fortunate that we chose Mattison Crossing.
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I toured this assisted living community several weeks ago and found the administration, sales, activity, and dining to be TOP NOTCH! We are planning to move our grandmother into Mattison Crossing.
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They don’t care. They lie. Totally financial driven. food is horrible. Care is is below sub par. Not a place to spend your last years of life
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The staff seems to be friendly most of the time. The administrative staff have been good at communicating when the community is going to close for the pandemic or illness. They are good at providing activities for the residents via holiday celebrations and to keep the residents more active most of the day. The community is doing all they can.
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We are very happy with Mattison Crossing so far, the appearance, their explanations to all of our questions and just how they first greeted us really stood out. Everything about this community gave off a great first impression. We haven't had a first hand experience with the meals but we do know our loved one has not complained about them yet. With everything they had to offer, the value for cost is great.
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Response from Mattison Crossing
November 10, 2021Thank you so much, Joanne for taking time to share your experience of Mattison Crossing. We value your opinion deeply and will share your positive review with our team. Your feedback is greatly appreciated. If you have anything further to share, please reach out to us as we love hearing from you! - Warm regards, Alison
Our loved one was only there for three weeks, but we were very pleased. Physically it is a nice facility and they made large efforts to engage them in activities and bring the residents outside weather permitting. They would have little music concerts and other activities. The administrator there was super responsive, and anytime we had any issues she corrected them immediately. Our one concern we did have, was getting a hold of the night workers to ask questions or get information on. That was a concern and frustrating but once we brought that to the administrators attention, she worked to fix it immediately. We also really liked the doctor, he was very responsive and called us all the time regarding anything with our loved one.
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Response from Mattison Crossing
April 19, 2021Thank you so much, Lisa for taking time to share your experience of Mattison Crossing. We'll share your positive review with out team, as your feedback is greatly appreciated. If you have anything further to share, please reach out to us. - Warm regards, Alison
See what the neighborhood has to offer and what’s nearby:
Mattison Crossing offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Mattison Crossing 8.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (732) 303-8800 to reach a resident at Mattison Crossing.
To reach a resident at Mattison Crossing call: (732) 303-8800
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.