Maplewood at Darien

Overall Maplewood at Darien has been a very good experience and our loved one is quite happy. They could have a little more staff communication when things arise so that everyone is better directed and knows what to do if problems arise. We would recommend this community to other families who may need a place for their loved ones.

I hired home care aides to spend time with my wife in order to supplement efforts by Maplewood staff. Once it was apparent that "outside" aides were there Maplewood staff began shirking their duties/responsibilities by (incorrectly) relying on the outside home care aides to do things they (Maplewood) was responsible for. So, establishment and executing the "plan of care" must be carried out regardless of presence of supplemental aides Also, what is level of medical care. Maplwood's lone RNA never interacts with the 'residents', the lone CNA rarely does. If resident requires medical attention Maplewood is not the place for your 'loved one'.

This is the third assisted-living facility that my father has been in. As far as management things are good, however, the aides seem to need more training. They're shorthanded and unable to assist at times. All of the main management staff are very attentive and helpful, but unfortunately, my father has most of his interactions at a different level. Communication is pretty nonexistent day to day unless I have to reach out to them for an issue. They seem to make a lot of promises, but they're not always fulfilled. These are issues that we have encountered at all three places my father has resided. If I put it in that perspective, they probably rate highest of the three . My father is always clean, well taken care of clothes laundered and his room is always attended to. The food is OK but selections are somewhat limited. I do think that they definitely try very hard to meet expectations, but suffer from the same issues that the industry in general is dealing with.

My husband (on hospice care) has been at Maplewood for 4 months. I learned the importance of being his advocate and keeping an eye on things. The staff are overall good and competent but very busy. The new management is addressing issues with staffing and cleanliness as well as communication with families.

I think its fabulous here. If you had to go to a place this is a great choice.

This is a very pleasant place. Staff is friendly & very helpful. There is a lot of good programs and activities offered to us especially since we are in a age group that is hard to please.

I love it here. Everyone is amazing.

My experience here has been good. It is very easy going. I am very comfortable here. The staff is amazing.

The staff members there are very accommodating and friendly and quite attentive. Made my dad very comfortable moving in and an easy transition

It is a hard decision to finally move someone you love out of his home of 51 years & into a facility because he needs more care than you can handle. Maplewood Darien seemed to understand this from the very beginning & made our transition so much easier. From the day we moved my husband to the Currents Memory Care Unit, we were met with loving aids, a clean & safe environment & a list of activities tailored to meet his needs. I was always greeted with a smile at reception, Transport to doctor appointments was always pleasant. Whenever I visited my husband, the aids in memory care welcomed me, laughed with me & invited me to be a part of whatever activity was going on. I also appreciate the timely communications which kept me up o date on my husband's condition. There is true compassion at Maplewood Darien. Thank you Maplewood Darien.

Our mom has been living at Maplewood for the past 4 months. Ever staff member, nurses, aides, dinning, activities has been caring and helpful through her transition to her new space. We are so happy we chose Maplewood. The nursing staff at Maplewood is always attentive to my mom's needs and medications. With the abundance of daily activities my mom is engaged and has made new friends. We couldn't have chosen a better place for her to live.

The Maplewood at Darien was the perfect solution for my 89 year old mom who was unable to live alone. In addition to having memory loss , my mom struggles with anxiety issues, the kind, compassionate and competent staff have embraced my sweet mom and created a community of care and purpose. I drop in all times of day and early evening and find my easily distractable mother engaged and comfortable. I highly recommend this very warm, professional environment to anyone who is struggling with the very difficult decision to find the perfect place for their loved one.

Mappelwood has become a family to our Mother. Mom moved into Maplewood about 5 years ago. Since then we have gotten to know the staff and residents very well. The Director [name removed], is always available to help with concerns, reach out with news and make all residents feel safe at Maplewood. The aides who help Mom have been wonderful. They Dress her ,meet her bathing needs, get [name removed] ready for bed and transfer [name removed] from a wheelchair to her bed or the toilet. It's not easy but they do a great job. The kitchen staff looks out for [name removed] and orders her things she likes to eat. The activities are run by [name removed] who is amazing filling the residents days with exercise classes... arts and crafts, theme parties and sing a longs with [name removed], who is the best!!! The Nursing staff keeps [name removed] healthy and lets us know if she is sick. We are lucky to have found a beautiful home in Darien for our Mom. The Staff and Residents have become family and we appreciate all they do.

Beautiful courtyard/garden area. Some great staff, some OK staff, no poor or offensive staff. Best care results if the family member is proactive and asks lots of questions. Some mildly disruptive residents were allowed to stay in Tides too long, should have been moved to the secure memory care area. Seemed the most expensive facility in an area where everything is expensive. Billing was not fully reliable, had to check the #s.

Overall ambiance-accepting gracious staff-competent and accessible.

My room is very convenient to find. The resident ambassadors are very welcoming and I feel like part of the family. The front desk is always very nice to me. I like all the activities and the food. I'm feeling good and looking forward to 2023!

About a year ago, and quite unexpectedly, my father needed to move into an assisted living facility. As we went through the evaluation process of where to choose, it became apparent that my dad was going to need a higher level of care than many facilities could provide. Very quickly, my apprehension about the move turned to relief as I saw firsthand the high level of care and concern that is always shown by the staff. I live out of state, so it has been extremely difficult for me to manage dad's care, but time and again the staff has proven to me that I have nothing to worry about. I highly recommend this facility.

Overall ambiance accepting. Experienced staff - competent and accessible.

Dear [names removed} Holidays are often a difficult time for families who are separated. It is even more so when one family member needs to be cared for outside the home. My husband is a recent arrival to Assisted Living at Maplewood in Darien. After some good weeks, he had a difficult adjustment at Christmas. The nurses and Staff at Maplewood were attentive and patient considering his challenging behavior. We feel that the high quality care he is receiving will lead to a safe, comfortable, happy life at Maplewood. In addition, to responding to my husband's needs, the team was generous when I or my children, including the daughter with whom I live, and a son who is a Doctor, wanted to communicate with them. We were encouraged to both ask for information and to make suggestions concerning his care. We appreciate the many ways Maplewood has benefited my husband and our family. Thank you!

Maplewood at Darien is a beautiful property, very welcoming and homey. All the public rooms are beautifully decorated and modern. My aunt is a resident and she enjoys the pub, sunroom, and back garden/patio. Her studio apartment is small but comfortable and perfect for her needs, a true home away from home. There are services and varied activities each day for residents. They often go out on the town for lunch or scenic drives. The food is pretty good and the dining room is lovely and very clean! The staff is friendly and very kind and caring, always willing to help with whatever is needed. Other than being a bit pricey, overall we are very pleased with her new "home".