Maplewood at Chardon

I hope that when I am in the same circumstance as my mother, I can live at Maplewood in Chardon! When my mother, with memory loss, needed to move away from her home, I had thought that a very small, home-like, environment would be best, with fewer than 5 other residents. We tried that. But then we moved to Maplewood. This is far, far better! She has her own "apartment" which is her private bedroom and a bathroom shared with one suite mate. But my mother would rather be in the bright spacious and interesting common area with her neighbors. The staff are all angels. Not only do the employees giving direct care know their residents, but I am often surprised to hear the housekeeping or dietary staff greet residents by name. In the rare circumstance when I have had a concern with care, staff and management have listened to my concerns and considered my point of view. That's all anyone wants. To have a collaborative relationship with the people giving care to your loved one. I would heartily recommend Maplewood to anyone at any level of aging, and especially to those with declining memory.

If you're considering Assisted Living, then I encourage you to take a tour with [Removed]. These two led the way with our family's initial tour, etc. They both are fantastic to work with, helpful and extremely friendly. This same great attitude is shared by the entire staff - nurses, front desk, housekeeping, kitchen personnel, etc. EVERYONE who works there are very patient and accommodating to the residences and guests! They're very attentive to any concerns you have regarding the special needs your loved one may require. We have one in Vistas and one in Tides, and the level of care is great in both areas! I know you can find less expensive facilities, but I'm not so sure you can find one that provides the level of care that they provide!

Deep disappointment with site manager [Removed]. His disrespect towards our mom was shameful. After 7 years there we moved her out becaus of his callus behavior focused solely on profit and not on compassion and care.

I had a very good tour of this community. The executive director was very kind and helpful. The community looked great, everything was very well maintained. The staff was kind and friendly. The room they showed us was nice looking, and it even had a patio. It was a good experience.

This is NOT AN ALZHEIMERS FACILITY. It is Independent Living AT BEST. There is no follow through on individual care. Staff "AIDS" are lacking in experience and training. There is only ONE nurse in the building only at given times. No follow through on resident issues. Services provided is a huge "grey area".

They do a great job at Maplewood at Heather Hill, I'd give them top marks across the board! The staff here are friendly and helpful, and they are very very good with the residents. They form a real personal bond with the people that they take care of. The facility itself is attractive and clean, and the food has always looked good. I would highly recommend this place!

I have the highest praise for the Maplewood at Heather Hill facility and its staff. The facility is beautiful – homelike, scrupulously clean, inviting, filled with natural light. There are many different areas where the residents can gather and relax – great room, library, greenhouse, garden, and chapel. The apartments are beautifully decorated, with high ceilings, and additionally, each resident has their own dear little interior porch, where the residents can express individual interests and personalities. The dining room is lovely, and the members of our family join our mother there frequently – delicious, healthy food; attentive servers; and the chef will share her recipes! The administrative staff has been amazing – every request, question, email responded to immediately. Move-in was smooth and relatively easy because of their attention to detail. The Executive Director, Kevin Cook, and the Community Relations Director, Pattie Glavac, are present and involved with the residents on a daily basis, and they both work so hard to make the holiday celebrations special, along with Dimitra Thompson, the Program Director, who has many different activities scheduled daily. Dimitra’s guest lecturers and performers in the cultural/arts areas are often quite incredible – people you would not expect to encounter in an assisted living facility! I must also compliment the receptionists – they set a positive tone for every visit with their warm welcome. The cleaning and maintenance personnel are so helpful, and they are there almost immediately when a problem arises. I hardly know how to thank the multitude of nurses and aides who care for my mother. Her move from independent living to assisted living was sudden - precipitated by an accident - and she has had a difficult time adjusting to her new situation. Every nurse and aide has been unbelievably patient and supportive. My mom cannot walk halfway down the hall without someone stopping to give her a hug, and they truly listen when she talks about her feelings; yet they are firmly encouraging as they help her, and our family, integrate Mom into the Maplewood community. My entire family has been so happy with the Maplewood experience, and we are so grateful for all everyone does to help my mother, and our family, transition to this new phase in our lives. They definitely deliver on The Maplewood Promise!

The lobby had the appearance of a 4-star hotel, quite lovely, but patient rooms were less nice than some of the other places I looked at.

My sister & I toured Maplewood with the thought of moving our mother from Baton Rouge. We were very impressed and sure my mother would be well cared for there. We loved it; beautiful inside and out. Staff seems very caring. I would recommend in a heartbeat.

They could do a little more with the variety, of the activities. The food would get a 4, sometimes things aren't always hot. There is a new chef so that may improve. They have been very efficient, I really have no complaints. I like the floorplan it's all one level and the circle design is nice. In the center they have a very nice garden area that is outdoors and very large. All the rooms have a window that looks to the outside. It's nice too that the inside looks like the outside with porches in front of every door. Some rooms that open outside have a patio, and everyroom has a private bedroom and bath with a kitchenette/living area.