Maple Cottage Assisted Living Transitions

Do not recommend....place is horrible. Facility is understaffed, turnover is very, very high here. Staff is grossly inexperienced and unqualified and lacks the compassion needed to deal with the elderly. Staff unfriendly and doesn't acknowledge visitors. No activities for the residents. This place is really nothing more than a nursing home on smaller scale. Food is terrible quality...lots of processed foods. Staff either doesn't read resident's charts or ignores them. Meds were not being administered per doctor's orders. Owners don't listen to complaints. Residents seem sad and unhappy when I have visited .. Have visited multiple times and never saw a single staff member anywhere around. We ended up taking our family member out of this place as we saw a decline in their health while here.. we decided to pay a little more for much better care.

I cannot say enough good things about this assisted living facility. The owners operate with the utmost integrity, kindness, and professionalism, truly setting a high standard in the industry. Their expertise in caring for residents is evident in every aspect of the home, from the personalized attention to the warm, welcoming environment they have created. Even with the staffing challenges that many workplaces face today, this facility has worked tirelessly to ensure that residents receive the best care possible. It’s clear that the well-being of the residents is always their top priority. I would highly recommend this assisted living to anyone looking for a place where their loved ones will be treated with compassion, dignity, and respect.

The food is horrible....we've seen frozen dinners being prepared...we never see anything cooked fresh for residents. The staff here is barely qualified to take care of an animal let alone a human being. We've noticed sheets not being changed, rooms not cleaned, staff not trained properly. The staff is a revolving door...every time we show up, there's a new person there. They have gone through at least 5 "head nurses" since we've had our loved one there. There are no activities for the residents except for bingo. If you complain about anything, you are told you can just take your loved one out of here if you don't like how we operate. they don't want you to say anything..they want full control of your loved one and for the family to be uninvolved in the poor care they provide. I really don't see how this place stays open.

Overall we have been very pleased with our experience. We like that it's a smaller facility (20 residents), easier to talk with staff. However, there has been quite a bit of turnover in the year we have been with them. We have had three "in-charge " people in a year and the position is currently vacant. We chose this facility for its small size, cleanliness, better pricing and best location for us.